Xact TeleSolutions Reviews

Updated Aug 19, 2020

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4.2
74%
Recommend to a Friend
86%
Approve of CEO
Xact TeleSolutions President/CFO Lynn Fick (no image)
Lynn Fick
10 Ratings
  1. "Great Company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xact TeleSolutions full-time for more than 5 years

    Pros

    Great team to work with. Schedules at awesome. You are on a fixed scheduled. You work with Multiple clients. Overall Xact is a great Company, YOU do get PTO, and Insurance, and other benefits

    Cons

    Don't like the every other Sat & Sunday you have to work.I wish they would add 401K to their already excellent benefits. I wish it could be bi -weekly, you get paid on the 1st and 17th of each month

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  2. "Great opportunity."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xact TeleSolutions full-time

    Pros

    Great company values, a very diverse and fun job

    Cons

    There is no con's to the job.

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  3. Helpful (1)

    "Like a Family"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Xact TeleSolutions full-time for more than 10 years

    Pros

    Working for XACT is like working for a family company. Running and maintaining a small business is hard work and we have struggled to say the least ... with scars to prove it. But we keep going and we never lose; we win or we learn. Even at XACT’s most challenging times, the management team has always made decisions with the employee in mind first and foremost. I can testify to that. XACT took a chance on a poor kid from Baltimore, taught and mentored me, made it OK to mess up just so long as I learned — and I am so grateful for that. We have come a long way. Thank you.

    Cons

    Small business isn’t easy or convenient. There’s no big corporation backing you up or helping to keep the lights on. It takes grit and determination and making tough calls ... sometimes even with very few options.

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  4. Helpful (1)

    "Great Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ops Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xact TeleSolutions full-time for more than 8 years

    Pros

    Flexible, understand and family work life balance. You have a great opportunity for advancement and there is a variety of work to keep your mind occupied and challenged.

    Cons

    I do not have any cons.

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  5. Helpful (3)

    "People of Color this is not for you"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Unity, ME
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Xact TeleSolutions full-time for more than 3 years

    Pros

    The hours were ok and the money but that was it!

    Cons

    If you are a person of color you need to stay away!!! You have treated much differently then the little company click that goes on there. If you are not interested and there just to do your job then don't make one small mistake because you will be treated like an outcast but when whites make mistakes you get a pass. Unfair practices and the ladies of training and mngtmt need to be ashamed of themselves for treating co-workers that way.

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  6. Helpful (1)

    "Great Place to Work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Work At Home Customer Service Representative in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Xact TeleSolutions

    Pros

    Ton of resources and chat help when ever you need it. Staff is warm and welcomes into the Xact family.

    Cons

    To many client (companies) to take call for, and can get a bit overwhelming at times.

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  7. Helpful (1)

    "Operations Manager"

    5.0
     

    I have been working at Xact TeleSolutions

    Pros

    Xact is a great company to work for. The management team promotes growth and opportunity. The CEO has an open door policy and Everyone is always willing and able to give you a hand with whatever task you need to accomplish. A diverse clientele to fit anyone's needs. This is the best work-at-home company you would ever work for.

    Cons

    No cons at this time.

  8. Helpful (3)

    "Enrollment Coach"

    2.0
    • Career Opportunities
    • Senior Management
    Computer Consultant Specialist in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xact TeleSolutions for more than 3 years

    Pros

    There really aren't any pros, cons.

    Cons

    They failed to notify us that they were losing the account and pretty much left us employees out of the loop, next thing we knew we were all laid off and jobless.

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  9. Helpful (1)

    "Customer Service Rep"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     

    I worked at Xact TeleSolutions

    Pros

    Great Company to work for

    Cons

    No cons for this company

  10. Helpful (1)

    "customer service rep"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in Nahunta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xact TeleSolutions for less than a year

    Pros

    Wonderful company to work for. Truly value their employees.

    Cons

    No cons in my opinion.

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Found 18 reviews