Xact TeleSolutions Reviews | Glassdoor

Xact TeleSolutions Reviews

13 reviews

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3.9
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Lynn Fick
5 Ratings

13 Employee Reviews

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  1. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Work At Home Customer Service Representative in Englewood, CO
    Former Employee - Work At Home Customer Service Representative in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Ton of resources and chat help when ever you need it. Staff is warm and welcomes into the Xact family.

    Cons

    To many client (companies) to take call for, and can get a bit overwhelming at times.

    Advice to Management

    No advice at this time.


  2. Helpful (1)

    "Operations Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Xact is a great company to work for. The management team promotes growth and opportunity. The CEO has an open door policy and Everyone is always willing and able to give you a hand with whatever task you need to accomplish. A diverse clientele to fit anyone's needs. This is the best work-at-home company you would ever work for.

    Cons

    No cons at this time.

  3. Helpful (2)

    "Enrollment Coach"

    StarStarStarStarStar
    • Career Opportunities
    • Senior Management
    Former Employee - Computer Consultant Specialist in Houston, TX
    Former Employee - Computer Consultant Specialist in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xact TeleSolutions (More than 3 years)

    Pros

    There really aren't any pros, cons.

    Cons

    They failed to notify us that they were losing the account and pretty much left us employees out of the loop, next thing we knew we were all laid off and jobless.

    Advice to Management

    Stay as far away, they are pathetic.


  4. Helpful (1)

    "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great Company to work for

    Cons

    No cons for this company


  5. Helpful (1)

    "customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nahunta, GA
    Current Employee - Anonymous Employee in Nahunta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xact TeleSolutions (Less than a year)

    Pros

    Wonderful company to work for. Truly value their employees.

    Cons

    No cons in my opinion.

    Advice to Management

    Keep up the good work.


  6. Helpful (1)

    "Love it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service
    Current Employee - Customer Service
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xact TeleSolutions full-time (More than a year)

    Pros

    Work at home, good training, friendly Co workers. Yes, you get a lot of clients, but usually nothing beyond Tier 1 CS. Lots of just taking messages. Very stress free. I love this job!

    Cons

    The only thing I can think of is pay. But doesn't everyone think they should get paid more?

    Advice to Management

    Try to look at raises. It's nice to get a quarterly review, but if you lose clients you lose money instead of getting a raise.


  7. "so so"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Tampa, FL
    Current Employee - Customer Service in Tampa, FL
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Xact TeleSolutions part-time (Less than a year)

    Pros

    The job stability was adequate

    Cons

    Agents have too many clients at the time.

    Advice to Management

    Stop giving employees so many clients without adjusting the pay

  8. Helpful (2)

    "Work Load High, Pay is Low"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Xact TeleSolutions full-time (More than 8 years)

    Pros

    Work from the privacy of your Home, no travel, no gas, variety of accounts, gain experience in many fields; dispatcher-tech support-messaging-sales-education

    Cons

    No incentives for long term employment with this company. Unstable wages based on a new tier system in place that is on a slidable scale-If You can Juggle 200+ accounts at any given time. Desired scheduled hrs are not guaranteed, & You never know what they are, because they are posted on a Thursday, If you are scheduled Sunday, that is a 2 day notice, Impossible to plan a life or attend to your family.

    Advice to Management

    Get back to Quality and not Quantity so the clients will be retained, and Pay your long standing loyal agents better, They were around when you first launched and went through the growing pains with you. Why ask us what hours & days we can work and turn around and schedule us on days we can't?


  9. "Xact is great to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Franklin, TN
    Current Employee - Customer Service in Franklin, TN

    I have been working at Xact TeleSolutions full-time (More than 5 years)

    Pros

    Management that listens and tries to encourage personal growth, paid training and opportunity to get increases

    Cons

    Not being able to see coworkers is an adjustment, working from home can sometimes be lonley.

    Advice to Management

    Find ways to promote more community for at home workers


  10. Helpful (2)

    "Bad experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Franklin, TN
    Current Employee - Agent in Franklin, TN
    Doesn't Recommend

    Pros

    Schedule is good. You get to tell them what your availability is and they schedule around that. You get to work from home.

    Cons

    People are promoted based on who the manager likes, not who is most qualified. No praise for job well done. Managers are rude and unprofessional. Training does not prepare you. Trainers don't know what they are doing. Upper management has no idea what agents do. Hours get cut a lot. Paychecks are sometimes mailed and sometimes direct deposited. Evaluations are emailed to you. No one goes over it with you so you don't get a chance to discuss the scores you don't agree with

    Advice to Management

    Listen to your agents.
    Give constructive feedback and be professional when doing so.
    Get good trainers.
    Give raises.
    Praise your agents when they go a good job.
    Make sure evaluations are fair and discuss them with your employees.


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