Zen Internet Reviews | Glassdoor

Zen Internet Reviews

Updated November 13, 2017
47 reviews

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3.7
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Richard Tang
41 Ratings

47 Employee Reviews

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  1. "Great company, lousy role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Analyst in Rochdale, England (UK)
    Former Employee - Technical Support Analyst in Rochdale, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zen Internet (Less than a year)

    Pros

    Benefits, training for current role, cafeteria, coffee shop, free onsite parking,

    Cons

    Too many old and complicated internal systems to do simple tasks, too many managers not enough staff, micro-managing, toilet breaks come out of your daily break time (x2 10 minute breaks) you can end up working 9 days in a row.

    My main issue with this role was being pulled when I was 22 seconds over my 10 minute break, yet I could get stuck on a call for 25 minutes AFTER I was due to finish and never get that time back. You have to work over 30 minutes to qualify for overtime.

    Advice to Management

    Less micro managing, fewer managers, call/email/live chat ROTAs, better internal systems, fairness of overtime needs reviewing.


  2. Helpful (1)

    "Excellent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zen Internet full-time

    Pros

    Treat staff well
    2 pay rises per year
    Good salary
    Christmas bonus
    Happy staff
    Company invest in their staff and infrastructure

    Cons

    Quite slow to implement/launch new products

  3. "Happy Workplace!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zen Internet full-time

    Pros

    - Growing company with opportunities for career progression
    - Comfortable working environment
    - Free on-site parking

    Cons

    - Lack of regular salary reviews linked to market

    Advice to Management

    Reward performing teams as much as reviewing underperforming teams


  4. "Ok"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zen Internet full-time (More than a year)

    Pros

    Friendly and young colleagues, free internet and phone service

    Cons

    A general lack of future vision


  5. "Excellent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zen Internet full-time (More than 5 years)

    Pros

    opportunities available all the time.
    Friendly atmosphere.
    Flexibility.

    Cons

    not really any major cons that I can think of.

    Advice to Management

    Keep things developing as that have been


  6. Helpful (5)

    "Great Starter Job for those with no ambition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst in Rochdale, England (UK)
    Former Employee - Systems Analyst in Rochdale, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Zen Internet full-time (More than a year)

    Pros

    Good Training
    Good Staff
    Good Canteen
    Good for slacking off
    Good for those who aren't ready for a real job
    Great if you can talk your way to the top.

    Cons

    Basically overstaffed, too many people, not enough work.
    Great if you like browsing the web all day
    No competent feedback, the senior staff are walking examples of the peter principle
    very laddish culture, don't apply if you've ever read The Guardian
    Bit of a joke in the industry.

    Advice to Management

    Seriously cut down on staff, starting with the team leaders. Your team is underworked and over paid, with a few good eggs keeping the rest of them afloat.


  7. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great People, excellent on-site facilities

    Cons

    Appeared that some had more to do than others

    Advice to Management

    Continue with the 'Happy Staff' objective

  8. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PR in Rochdale, England (UK)
    Former Employee - PR in Rochdale, England (UK)
    Neutral Outlook
    Approves of CEO

    I worked at Zen Internet full-time (Less than a year)

    Pros

    Great bunch of great, talented and professional people. Growing fast with ambitions in retail, wholesale and commercial

    Cons

    Lack of strategy - nor a clear view of which direction the company is headed. That is now being addressed. High staff turnover

    Advice to Management

    Try to talk more to your people and give them more self-initiative and autonomy.


  9. "Inability to execute"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical
    Former Employee - Technical
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Zen Internet full-time (More than 3 years)

    Pros

    The people - Generally, a great set of people to work with. If you're lucky, you may go far. Relaxed atmosphere, low pressure to deliver.

    Cons

    Rochdale.
    Lack of commitment from the top, too many things done on a shoe-string.
    CEO a nice guy but needs to stop getting involved with technical decisions.
    Politics and power struggles with middle to senior management leave staff unsure who to trust.
    Pay isn't market rate, benefits are "ok".

    Advice to Management

    Trust your staff more, up the benefits and pay, ensure strategy is transformed into actionable items within each team.


  10. "A good place to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rochdale, England (UK)
    Former Employee - Anonymous Employee in Rochdale, England (UK)
    Recommends
    Approves of CEO

    I worked at Zen Internet full-time

    Pros

    Zen has many pro's. I see some negative comments here from disgruntled former employees one of which i'm not. There are lots of benefits to working at Zen, Culture, Colleagues, Free Benefits, On-Site catering - Xmas bonus. Above all that, it is a place where you can really learn your trade and develop good relationships between departments should you wish to do so.

    Cons

    Within the department I worked, progression was non-existent and if your face didn't fit with the MD of that division you didn't get anywhere. This particular MD like to ruffle feathers and cause disruption rather than change for the better. I believe the wider management saw the actions as positive yet the staff would speak differently if they felt they could be open.

    Advice to Management

    Having got to know the management over my time at Zen, I would simply say keep doing what you have done. Its been a success.


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