Zen Internet Reviews | Glassdoor

Zen Internet Reviews

Updated March 30, 2017
43 reviews

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3.4
Star Star Star Star Star
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Richard Tang
38 Ratings

43 Employee Reviews

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  1. "Excellent place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zen Internet full-time (More than 5 years)

    Pros

    opportunities available all the time.
    Friendly atmosphere.
    Flexibility.

    Cons

    not really any major cons that I can think of.

    Advice to Management

    Keep things developing as that have been


  2. Helpful (3)

    "Great Starter Job for those with no ambition"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst in Rochdale, England (UK)
    Former Employee - Systems Analyst in Rochdale, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Zen Internet full-time (More than a year)

    Pros

    Good Training
    Good Staff
    Good Canteen
    Good for slacking off
    Good for those who aren't ready for a real job
    Great if you can talk your way to the top.

    Cons

    Basically overstaffed, too many people, not enough work.
    Great if you like browsing the web all day
    No competent feedback, the senior staff are walking examples of the peter principle
    very laddish culture, don't apply if you've ever read The Guardian
    Bit of a joke in the industry.

    Advice to Management

    Seriously cut down on staff, starting with the team leaders. Your team is underworked and over paid, with a few good eggs keeping the rest of them afloat.


  3. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great People, excellent on-site facilities

    Cons

    Appeared that some had more to do than others

    Advice to Management

    Continue with the 'Happy Staff' objective


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  5. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PR in Rochdale, England (UK)
    Former Employee - PR in Rochdale, England (UK)
    Neutral Outlook
    Approves of CEO

    I worked at Zen Internet full-time (Less than a year)

    Pros

    Great bunch of great, talented and professional people. Growing fast with ambitions in retail, wholesale and commercial

    Cons

    Lack of strategy - nor a clear view of which direction the company is headed. That is now being addressed. High staff turnover

    Advice to Management

    Try to talk more to your people and give them more self-initiative and autonomy.


  6. "Inability to execute"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical
    Former Employee - Technical
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Zen Internet full-time (More than 3 years)

    Pros

    The people - Generally, a great set of people to work with. If you're lucky, you may go far. Relaxed atmosphere, low pressure to deliver.

    Cons

    Rochdale.
    Lack of commitment from the top, too many things done on a shoe-string.
    CEO a nice guy but needs to stop getting involved with technical decisions.
    Politics and power struggles with middle to senior management leave staff unsure who to trust.
    Pay isn't market rate, benefits are "ok".

    Advice to Management

    Trust your staff more, up the benefits and pay, ensure strategy is transformed into actionable items within each team.


  7. "A good place to be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rochdale, England (UK)
    Former Employee - Anonymous Employee in Rochdale, England (UK)
    Recommends
    Approves of CEO

    I worked at Zen Internet full-time

    Pros

    Zen has many pro's. I see some negative comments here from disgruntled former employees one of which i'm not. There are lots of benefits to working at Zen, Culture, Colleagues, Free Benefits, On-Site catering - Xmas bonus. Above all that, it is a place where you can really learn your trade and develop good relationships between departments should you wish to do so.

    Cons

    Within the department I worked, progression was non-existent and if your face didn't fit with the MD of that division you didn't get anywhere. This particular MD like to ruffle feathers and cause disruption rather than change for the better. I believe the wider management saw the actions as positive yet the staff would speak differently if they felt they could be open.

    Advice to Management

    Having got to know the management over my time at Zen, I would simply say keep doing what you have done. Its been a success.


  8. Helpful (1)

    "The Best company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Consultant in Rochdale, England (UK)
    Current Employee - Technical Support Consultant in Rochdale, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Atmosphere, great place to work.

    Cons

    none uptil now, not at all

    Advice to Management

    keep it up


  9. Helpful (1)

    "Proud to work for an independent and innovative company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rochdale, England (UK)
    Current Employee - Anonymous Employee in Rochdale, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zen Internet full-time (More than 8 years)

    Pros

    Lots of opportunity and despite lots of change it continues to maintain a great and true culture, largely thanks to a great MD. Huge potential for the future as an independent company vs many larger corporate competitors.

    Cons

    If you want things laid on a plate for your then look elsewhere. Change, which Zen has been through a lot of over the last 6 months, is often perceived as a bad thing but it's an essential part of a great company growing.

    Advice to Management

    Keep focused on understanding the great culture and ensure those around you invest and embody it.


  10. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zen Internet full-time (More than 5 years)

    Pros

    Quality of is people, without whom the business would not be as strong as it is (across the business a real focus on providing great service has ensured continued winning of awards and sector leading reviews on Trust Pilot)

    There are a lot of opportunities for people to grow & develop skills across the business.

    Open door policy from most managers; being on one site allows good collaboration.

    Still manages to retain a small company ethos. Recent changes to introduce divisions in the business will be a good thing as it allows better focus on specific customer segments - with the changes in the industry at the moment this focus is essential to allow Zen to continue its growth.

    Cons

    Few downsides (as long as the focus on its people continues). Pay is average but not great in some areas

    Advice to Management

    Look after your people. There has been a lot of movement recently. Some of this is due to natural attrition but some has been down to neglecting the people site in certain departments


  11. Helpful (11)

    "Worst Experience of my life"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Zen Internet (More than 3 years)

    Pros

    You can wear what you want
    free internet (totally over priced and as soon as I left, I switched to a better, cheaper competitor)
    come and go as you feel like it (well, if you are a manager)
    free car parking

    Cons

    I joined Zen thinking it was part of the "it" crowd. How very wrong I was.
    My manager was wet behind the ears and clearly didn't have any other experience of working life outside of Zen (as of most managers).
    If your face (or in the case of the credit and billing manager - your mouth) fits, then sit back and enjoy a cushy life. If your face doesn't fit, then you will be dumped on from a great height, made to believe you are worthless and will end up feeling physically sick with dread having to report into work every day.

    The expenses policy is a joke - woe betide you buying chocolate sprinkles on your hot chocolate - purchase ledger and payroll will ring you, scream and shout at you and remove the extra 20p or so from your expenses claim (chocolate is a luxury - the fact that you have been staring at tarmac for 300 miles, trying to keep the penny pinchers in a job is swept aside). You will also have to explain why your journey of an additional 4 miles resulted in an extra £1 increased expenses claim even though (in my case) you just landed a corporate deal that keeps the food in the fridge of these small minded people.
    As for promotion, forget it. You will be passed over for external candidates.

    Zen are not a people company. They are out of their depth and as soon as I could get out, I did.
    Steer clear. Biggest mistake of my life.

    Advice to Management

    what management????


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