ZipRecruiter Reviews | Glassdoor

ZipRecruiter Reviews

Updated April 7, 2018
151 reviews

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3.5
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ZipRecruiter Co-Founder & CEO Ian Siegel
Ian Siegel
110 Ratings

151 Employee Reviews

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Pros
  • The company pays well and also provides excellent benefits like stock options and fully paid health insurance (in 8 reviews)

  • ZipRecruiter means what they say about work-life balance (in 8 reviews)

Cons
  • Upper management makes zero effort to help you with any situation since you can be easily replaced (in 11 reviews)

  • A lot of times it creases confusion for the sales team (in 5 reviews)

More Pros and Cons

  1. "great place to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator in Santa Monica, CA
    Current Employee - Coordinator in Santa Monica, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ZipRecruiter full-time (Less than a year)

    Pros

    - Fun work environment
    - Great benefits, free breakfast and lunch, other great perks

    - I am lucky to be able to go to work every day and be surrounded by such motivated, intelligent individuals

    Cons

    - compensation has not always been fair/the best, but improvements are being made


  2. Helpful (10)

    "Unstable & bleeding out."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Tempe, AZ
    Former Employee - Account Manager in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ZipRecruiter full-time (More than a year)

    Pros

    Excellent work/home life balance & benefits. PTO, Vacations, Medical benefits fully covered. Catered lunches. Lots of good people. Great service to clients with tons of potential to be the best. Excellent location in the valley for all to commute.

    Cons

    They don't match your 401k contributions until a year later forcing you to lose all compounded interest. Then on your every two week paydays, they don't submit your contributions to the 401K until 3-4 days after getting paid, which means they are collecting the interest you should be. The benefits are slowly being dwindled, such as flexible work schedule.

    Constantly trying to change things and pit departments against each other for the same business opportunities. Increasing goals month after month, Implant the changes, then try to train everyone after the fact on the change. Lots of experimenting at employees expense. Has become extremely micro-managed to increase each individuals efforts. Lots of “busy work” that provide reports for middle management so they can be held accountable to upper management and show their stats which slows down productivity.

    Training provided is usually a joke with one blow heart who likes the sound of his own voice. They keep trying to reinvent the wheel and fix things that aren’t broken to in increase their bottom dollar.

    Advancement is based on who you know, not what you know, and they eliminate those that challenge the status quo.

    Advice to Management

    Go back to your roots & quit trying to be something your not yet. Focus on the product and service to client base & employees.

  3. Helpful (2)

    "A dismal place for the progressive minds."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ZipRecruiter full-time (Less than a year)

    Pros

    PTO unlimited, catered lunches, snack, the normal stuff most start ups have nowadays. It's a great place to learn how NOT to run a company/office.

    Cons

    By far the most unprofessional place I've ever worked for. Upper management is clueless, even some middle tier managers. Favoritism runs rampant. Office politics ruin the place. If you think differently than the "posse" that controls the office, you're blackedball. They will find a way to force you out. So many liars, thus creating a truly toxic culture. Stay far, far, far away!

    Advice to Management

    Get rid of the individuals throughout the entire office that are there to push their own personal agendas. Listen to your employees, treat them better because it's clear as day that you don't care about the people on the front lines trying to take care of what's most important.... the customers!


  4. "Great place to work and grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Santa Monica, CA
    Current Employee - Product Manager in Santa Monica, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ZipRecruiter full-time (More than a year)

    Pros

    - Great benefits: Full PPO health insurance paid for entire family, 401k matching, unlimited vacation, annual bonuses, excellent maternity and paternity leave, meals and snacks, and more.

    - Startup vibe but with more job security: Despite growing in size over the past several years, the company strives to keep a fast pace, innovation, and a startup feel while having secure financial health and business economics.

    - Strategic leadership: Tech industry veterans with lots of experience and thoughtful business strategy.

    - High caliber peers: Working with really smart people that I get to learn from everyday.

    - Interesting problems to solve

    - Autonomy

    - Data-driven decision making

    - Ability to see how my contribution impacts the greater business objectives

    - Working near the beach

    - Excellent work-life balance

    - Annual reviews

    Cons

    - None that I can think of

    Advice to Management

    - Continue to focus on the ability to be agile and innovative as we grow
    - Continue to think about how we communicate internally as we grow teams and the business becomes more complex


  5. "This company is a Rocket Ship, going to new heights..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Santa Monica, CA
    Current Employee - Director in Santa Monica, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ZipRecruiter full-time (More than a year)

    Pros

    - Innovative products that work great
    - Fun, energized work environment
    - Smart and motivated people that are encouraged to acknowledge the contributions of others
    - Excellent benefits (Healthcare, 401K, stocked kitchen, Team Building events, Volunteer Time off)

    Cons

    - Aggressive goals in a highly competitive industry (not necessarily a bad thing)

    Advice to Management

    Keep doing what you're doing - it's working!


  6. "Existing Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ZipRecruiter full-time

    Pros

    The company is currently growing so there is a lot of room for growth and development. The company offers amazing salary growth as you move up into different roles and is currently increasing efforts to make this happen.

    Cons

    Goals have recently gone up significantly, so the ability to increase salary in a sales position has become more difficult. However, if you ignore negativity and have the expertise to sharpen your skills by reaching out to the people that are succeeding, this challenge becomes less difficult.

    Advice to Management

    Continue the training across the floor, especially to new employees who have never worked a role like this before.


  7. "The Product gets better every month"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Management in Santa Monica, CA
    Current Employee - Product Management in Santa Monica, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ZipRecruiter full-time (More than 5 years)

    Pros

    Easy to work for a company where they are so focused on improving the product. Proud to be contributing to such a clearly defined vision. We fill jobs.

    Cons

    Growth pains. Offices in many different locations means an increasing number of meetings are by hangout vs face to face. Company is metrics driven (and sometimes painfully so.) Every time comp plans for sales are changed there is heavy turnover.

    Advice to Management

    Stay focused on the product and the culture. Invest in travel budget so people can build face to face relationships.

  8. Helpful (6)

    "Not worth it anymore"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Los Angeles, CA
    Former Employee - Sales in Los Angeles, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at ZipRecruiter full-time (More than 3 years)

    Pros

    Culture
    Tech brand name resume equity

    Cons

    Inability to contribute
    Slow growth opps
    Only care about bottom line revenue
    More of a you're replaceable attitude from Seniors

    Advice to Management

    More to Founders (one in particular) on your next venture, stop racing to drive bottom line and pretend you're doing great in the world. Pay people more. Be careful of many of your borderline illegal practices. Quit the tech bro culture, lot of people w substance issues and the culture promotes it. Getting close to serious lawsuit.

    ZipRecruiter Response

    Jan 19, 2018 – SVP, Sales

    Thank you for taking the time to provide this feedback, and I’m sorry to hear this was your experience. At ZipRecruiter, we work hard to create a culture where everyone feels welcomed, valued, and... More


  9. Helpful (8)

    "Reception/administrative/sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reception/Administrative/Sales in Phoenix, AZ
    Former Employee - Reception/Administrative/Sales in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ZipRecruiter full-time (Less than a year)

    Pros

    The clients were wonderful to work with

    Cons

    Chaotic, disrespectful, unprofessional, lack of integrity, poor management

    Advice to Management

    Threats, intimidation, micro managing, disrespect, unrealustic expectations do not produce happy employees


  10. Helpful (14)

    "Upper Management Wants You To Fail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Existing Sales Account Executive in Phoenix, AZ
    Former Employee - Existing Sales Account Executive in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at ZipRecruiter full-time (More than a year)

    Pros

    Friendly coworkers that want to help you succeed.
    Free lunch
    Unlimited PTO
    Free Benefits

    Cons

    ZipRecruiter was a great company and an amazing opportunity when I first started there. As the time passed things started to go down...quickly.

    Accounts were being taken from the majority of sales reps without much explanation or warning. Goals for talk time and sales quota change consistently with little warning. This is especially true after a time when accounts were "redistributed". They push this idea of being a consultant for your clients but throw this idea out the window when they take away all the accounts you have been working on for months. You are told to consistently call accounts sometimes the same account up to 3 or 4 times a day. This used to be a sales job that I enjoyed, but I quickly found myself becoming a telemarketer and dreaded every day I had to go in.

    Upper management makes zero effort to help you with any situation since you can be easily replaced. When changes were made and questioned, upper management would not comment on the situation.

    As far as growth goes within the company, don't bet on it. Rather than promote from within to have someone lead a team that already knows the product and how to sell it properly they bring in external management who do not know what they are doing.

    If you want a fulfilling career in sales, avoid this place at all costs.

    Advice to Management

    Communicate with the sales floor about changes and why they are happening. Pushing the fact that you want reps to be a consultant for their book of business and then taking that book of business away with little to no warning is not okay and should not be a practice that happens regularly.

    Start appreciating your sales team and they work that they do for you instead of beating them down month after month.


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