ZipRecruiter Reviews | Glassdoor

ZipRecruiter Reviews

Updated May 29, 2018
156 reviews

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3.4
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ZipRecruiter Co-Founder & CEO Ian Siegel
Ian Siegel
113 Ratings

156 Employee Reviews

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Pros
  • "The company pays well and also provides excellent benefits like stock options and fully paid health insurance" (in 8 reviews)

  • "ZipRecruiter means what they say about work-life balance" (in 8 reviews)

Cons
  • "Upper management makes zero effort to help you with any situation since you can be easily replaced" (in 11 reviews)

  • "They are focused on money and not people when it comes to their sales team" (in 6 reviews)

More Pros and Cons

  1. "great place to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator in Santa Monica, CA
    Current Employee - Coordinator in Santa Monica, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ZipRecruiter full-time (Less than a year)

    Pros

    - Fun work environment
    - Great benefits, free breakfast and lunch, other great perks

    - I am lucky to be able to go to work every day and be surrounded by such motivated, intelligent individuals

    Cons

    - compensation has not always been fair/the best, but improvements are being made


  2. "Existing Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Existing Sales in Tempe, AZ
    Current Employee - Existing Sales in Tempe, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ZipRecruiter full-time (Less than a year)

    Pros

    Good salary and commission structure.
    Free Lunchs - Vitamin waters, etc.
    Consultative selling structure.
    Nice building by the lake.
    Ability to control your promotions and getting nice raises for passing goals.
    Can make $80k - $150k pending on your position. If you hit goals.

    Cons

    Goals are high but achievable just a little stressful to hit at times.
    Limited leads, though that seems to be changing.
    Really tests your ability to upsell and manage time efficiently not how well you sell.

    Advice to Management

    Like any company theres too many manager meetings

  3. "Inside Sales Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at ZipRecruiter full-time

    Pros

    ZipRecruiter is an outstanding company, making tremendous headway in a market that's been somewhat unchanged for years. The benefits are very attractive, catered lunches everyday, coffee machines everywhere, ping pong, great healthcare, unlimited time off, great building locations, no grinding you for 80 hours a week, they believe in 40 hours period, they also have huge and fun company-wide parties twice a year.

    Cons

    I won't speak for the entire organization because from what I can see, there isn't much to complain about company-wide. My observations are specifically pertaining tot he sales department in the Arizona office. I've been in sales all my adult life and the ZipRecruiter Sales department is by far the most stifling and least friendly departments to work. You've never experience micro-management like this before. The department recently had some massive changes to compensation, goals, product, pitches, marketing, and culture. Leaders here will beat your ear drums until they bleed about growth and making you a strong and marketable sales person, but the truth is that the environment is a churn-and-burn style with employees. When I began in 2016, turnover in sales was under 2%, now it's over 25%. Certainly, not everyone who's hired is cut out for gritty tele-sales but the numbers and my anecdotal experience will tell you that this place eats its young and moving up will be extremely hard, there was a point in time when it was extremely easy but the doors are closed. I wouldn't recommend a sales role here, every other department is amazing and will have an enjoyable atmosphere. Only take a sales role if you are a pitbull of a salesperson and are amazing at managing stress, this place will dump stress on you 100x what it needs to.

    Advice to Management

    Stop de-humanizing your employees. Realize there is actually more than the bottom line, or else be upfront about this in interviews and job postings. Baiting and switching is reprehensible.


  4. Helpful (2)

    "Account Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Cool people and free food. You can make a lot of money if you work hard, $5k/month commissions target is very reasonable to achieve as an AM on top of $3k base

    Cons

    Product usually doesn’t work for clients. Many many complaints, downgrades, and cancellations. Traffic boosts are a huge upsell item and do not work for the customer in 90% of cases. Therefore, it is going to be tough to sustain this over time. Most clients say other competitors work much better for their needs. So if you are the type of person who will sell anything just to sell, without caring if it works, then it may be for you. If you have a conscience and don’t want to hurt small business owners by having them waste money, a different story

    Advice to Management

    Focus more on getting users and perfecting technology so it actually works well for clients. You can do 5 billion in revenue but if the product doesn’t work people will cancel and it won’t be sustainable over time


  5. Helpful (1)

    "Good Money, Subpar Product"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Tempe, AZ
    Former Employee - Account Manager in Tempe, AZ
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at ZipRecruiter full-time (More than a year)

    Pros

    Cool people, free food, you should make at least $3k/month commission on top of $35k . $5k/month commission is realistic if you work hard as an AM. The 2 VP’s of sales are very solid. Good training and location good work life and hours

    Cons

    Product doesn’t seem to work for a majority of clients - many complaints, downgrades, and cancellations. Likely not sustainable over time. If you don’t mind and can sleep at night selling something to a small business that will likely be a big waste of their money, not bad. As with any company there are bad managers, but although company asks for manager feedback, they don’t implement the suggestions. Some managers can get away with things that would not be tolerated at other orgs.

    Advice to Management

    Focus on technology and getting quality candidates and less on upselling. You can generate all the revenue you want but if the product isn’t working (specifically Traffic Boosts, especially in smaller markets), you are going to keep getting complaints and cancellations. Many clients complained they were not getting many relevant candidates, specifically they aren’t even in the same state let alone country. TB do not work in smaller markets, may look to adjust pricing for TB based on size of city or number of users you have in that area.


  6. Helpful (3)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ZipRecruiter full-time (Less than a year)

    Pros

    They have great benefits with very little cost to employee.

    Cons

    Toxic work environment. They are focused on money and not people when it comes to their sales team. Micromanagement is taking away from time people could be working. There are people that work very little and as long as they are meeting their goal their behaviors are overlooked. Very inconsistent. Their policy is produce or be fired while having a very poor training team. The initial training was abysmal in preparing you for the position. Unlimited PTO for the sales team is pointless. If you were to take 2 weeks off you are still required to meet the goal for the entire month. I would rather have a set amount of time and have the goal prorated so that I could actually enjoy some time away from work without worry.


  7. Helpful (14)

    "Unstable & bleeding out."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Tempe, AZ
    Former Employee - Account Manager in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ZipRecruiter full-time (More than a year)

    Pros

    Excellent work/home life balance & benefits. PTO, Vacations, Medical benefits fully covered. Catered lunches. Lots of good people. Great service to clients with tons of potential to be the best. Excellent location in the valley for all to commute.

    Cons

    They don't match your 401k contributions until a year later forcing you to lose all compounded interest. Then on your every two week paydays, they don't submit your contributions to the 401K until 3-4 days after getting paid, which means they are collecting the interest you should be. The benefits are slowly being dwindled, such as flexible work schedule.

    Constantly trying to change things and pit departments against each other for the same business opportunities. Increasing goals month after month, Implant the changes, then try to train everyone after the fact on the change. Lots of experimenting at employees expense. Has become extremely micro-managed to increase each individuals efforts. Lots of “busy work” that provide reports for middle management so they can be held accountable to upper management and show their stats which slows down productivity.

    Training provided is usually a joke with one blow heart who likes the sound of his own voice. They keep trying to reinvent the wheel and fix things that aren’t broken to in increase their bottom dollar.

    Advancement is based on who you know, not what you know, and they eliminate those that challenge the status quo.

    Advice to Management

    Go back to your roots & quit trying to be something your not yet. Focus on the product and service to client base & employees.

  8. Helpful (4)

    "A dismal place for the progressive minds."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ZipRecruiter full-time (Less than a year)

    Pros

    PTO unlimited, catered lunches, snack, the normal stuff most start ups have nowadays. It's a great place to learn how NOT to run a company/office.

    Cons

    By far the most unprofessional place I've ever worked for. Upper management is clueless, even some middle tier managers. Favoritism runs rampant. Office politics ruin the place. If you think differently than the "posse" that controls the office, you're blackedball. They will find a way to force you out. So many liars, thus creating a truly toxic culture. Stay far, far, far away!

    Advice to Management

    Get rid of the individuals throughout the entire office that are there to push their own personal agendas. Listen to your employees, treat them better because it's clear as day that you don't care about the people on the front lines trying to take care of what's most important.... the customers!


  9. "Great place to work and grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Santa Monica, CA
    Current Employee - Product Manager in Santa Monica, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ZipRecruiter full-time (More than a year)

    Pros

    - Great benefits: Full PPO health insurance paid for entire family, 401k matching, unlimited vacation, annual bonuses, excellent maternity and paternity leave, meals and snacks, and more.

    - Startup vibe but with more job security: Despite growing in size over the past several years, the company strives to keep a fast pace, innovation, and a startup feel while having secure financial health and business economics.

    - Strategic leadership: Tech industry veterans with lots of experience and thoughtful business strategy.

    - High caliber peers: Working with really smart people that I get to learn from everyday.

    - Interesting problems to solve

    - Autonomy

    - Data-driven decision making

    - Ability to see how my contribution impacts the greater business objectives

    - Working near the beach

    - Excellent work-life balance

    - Annual reviews

    Cons

    - None that I can think of

    Advice to Management

    - Continue to focus on the ability to be agile and innovative as we grow
    - Continue to think about how we communicate internally as we grow teams and the business becomes more complex


  10. "This company is a Rocket Ship, going to new heights..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Santa Monica, CA
    Current Employee - Director in Santa Monica, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ZipRecruiter full-time (More than a year)

    Pros

    - Innovative products that work great
    - Fun, energized work environment
    - Smart and motivated people that are encouraged to acknowledge the contributions of others
    - Excellent benefits (Healthcare, 401K, stocked kitchen, Team Building events, Volunteer Time off)

    Cons

    - Aggressive goals in a highly competitive industry (not necessarily a bad thing)

    Advice to Management

    Keep doing what you're doing - it's working!


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