ZipRecruiter Reviews | Glassdoor

ZipRecruiter Reviews

Updated February 17, 2019
177 reviews

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3.6
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ZipRecruiter Co-Founder & CEO Ian Siegel
Ian Siegel
129 Ratings

Employee Reviews

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Pros
  • "ZipRecruiter means what they say about work-life balance" (in 9 reviews)

  • "Smart yet humble coworkers, friendly work environment" (in 14 reviews)

Cons
  • "I have heard from the mouths of upper management that they don’t care about the sales floor" (in 12 reviews)

  • "They are focused on money and not people when it comes to their sales team" (in 6 reviews)

More Pros and Cons

  1. "Account manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive
    Current Employee - Account Executive
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ZipRecruiter full-time (Less than a year)

    Pros

    Best company, they take care of employees and listen to everyone.

    Cons

    None they are outstanding as long as you work hard


  2. Helpful (6)

    "Looks great, sounds great, but it's going downhill..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Tempe, AZ
    Former Employee - Account Executive in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ZipRecruiter full-time (More than a year)

    Pros

    Good Benefits
    Good Hours
    Great Coworkers
    Free Lunch

    Cons

    Not transparent.
    Not employee-focused
    Managers focused on getting promoted, and not getting yelled at by Directors.
    Directors are focused on personal interests for department opposed to company.

    The company does not allow as much growth as it promises, and is being out performed by Indeed, causing the amount of new business to decline, causing the existing account managers to have weak pipelines where they are calling the same business 3 times a day to get a voicemail. The agents dealing with new business are struggling to get more than 4-5 calls a day, where half of them are not even workable leads, but instead scammers or job seekers. They are continuing to add headcount while leads are scarce and continue to raise goals where less than 10% are on track to hit goal and less than 20% are on track to hit minimums.

    The company was great, had great opportunities when it was smaller, but now that it is growing, it is losing control. It's growth projections are pathetic in comparison to what they were 6 months ago and the turnover rate is skyrocketing.

    This would be an amazing job for an entry level rep, however, if you have a sales ability and want to make more than 60k, work somewhere else. This is coming from a top performer.

    Advice to Management

    Being a good sales rep does not always equate to good leadership.
    Be more transparent. I have seen ads you guys are posting for positions like account executive and inbound and others and you are blatantly lying. For example, you say inbound receives 15 calls a day, they get 5. You say existing gets 250 accounts yet they get 200 now and they are recycled from rep to rep causing poor customer experience and employee opportunity.

  3. "Was awesome and now is terrible! Run far far away!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Queen Creek, AZ
    Former Employee - Account Executive in Queen Creek, AZ
    Negative Outlook
    No opinion of CEO

    I worked at ZipRecruiter full-time (More than a year)

    Pros

    Great coworkers
    Good hours
    Great benefits

    Cons

    Micro management
    Cut throat (will discard you if you miss a few months on any one metrics number)
    Upper management doesn’t care at all about their sales reps
    Zero Job security

    Advice to Management

    Try caring about sales reps. I was a senior rep and let me go at the drop of a hat b/c I didn’t GIVE AWAY 2 free trials. I could have just faked it like most of the reps have to for the sake of hitting numbers that don’t make a difference one way or another. Stop trying to add more people to the IVR team and add verification leads back in their que as it is now impossible for reps to hit goal let alone minimum.


  4. Helpful (2)

    "High Earning Potential if you're Willing to Hustle"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Tempe, AZ
    Current Employee - Account Manager in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ZipRecruiter full-time (Less than a year)

    Pros

    free Kambucha
    free food and beverages (the kind that won't make you fat)
    growth opportunities
    generous commission rate

    Cons

    you will likely have to park far away


  5. Helpful (1)

    "Caveat Emptor -"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Tempe, AZ
    Former Employee - Account Executive in Tempe, AZ
    Neutral Outlook
    Approves of CEO

    I worked at ZipRecruiter full-time (Less than a year)

    Pros

    - Good protection of accounts
    - Co-Workers willing to share what is working
    - Sales everyday - shorter sales cycle
    - Top Management will listen to suggestions and make changes C-Level
    - Catered Lunches and Free Snacks

    Cons

    - Auto Dialer - sucks
    - Produce or leave
    - Work Life Balance
    - Front Line Management - might be able to help you

    Advice to Management

    Good people leave due to inflexible policies, yes more jobs than people even in your job sector.


  6. Helpful (2)

    "Absolute Disaster of a Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ZipRecruiter full-time (More than a year)

    Pros

    Catered lunch and free snacks

    Cons

    Zero direction in management overall. Completely disorganized. Some of the most talented managers I’ve ever worked for- and who also no longer work there. They do not value the people, which is what makes an organization a “world class organization”. Loved working here at first and it completely went downhill in 2018.

    They do not value innovation or effort if it is not directly related to call metrics. Very sad but there are many tech companies that do, so nobody is ever stuck there, which is nice. Average amount of time spent at this organization for a new employee is less than 5 months.

    Advice to Management

    Respect and value your employees if you expect the same in return


  7. Helpful (2)

    "Bittersweet in Existing Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Existing Sales in Tempe, AZ
    Former Employee - Existing Sales in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ZipRecruiter full-time (Less than a year)

    Pros

    Benefits are great and it’s a fun place to work for.

    Cons

    It’s cut throat. There is no consideration. It’s stressful. If you aren’t able to hit your goal within 3 months you are gone no questions asked. Managers could use way better training to help improve their sales rep.

  8. Helpful (2)

    "Great opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Account Executive
    Current Employee - National Account Executive
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ZipRecruiter full-time

    Pros

    Amazing opportunity to be part of a company changing the industry. The people are great and the company really takes care of its employees. Makes you feel proud to be part of a company like this and they just started targeting the enterprise space which means the sky is the limit.

    Cons

    A bit of confusion on capabilities and internal systems that need to be worked out.

    Advice to Management

    Keep on the right path and continue to take care of your employees. Don’t let hyper growth cloud the big picture.


  9. Helpful (3)

    "Existing Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Tempe, AZ
    Current Employee - Account Manager in Tempe, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ZipRecruiter full-time (More than a year)

    Pros

    Really good benefits, flexible start time, decent pay, relaxed friendly environment. Product sells itself your success depends on how good your leads are and how well you work them.

    Cons

    Lord forbid you perform bad one or two months they try to put you on a chopping list you could have exceeded goals for a year straight they dont care. Another popular way to get fired is not hitting metrics, but you could be exceeding the sales goals. They're in the works for new metrics we'll see how beneficial they really are.


  10. Helpful (2)

    "Reactivation Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at ZipRecruiter full-time

    Pros

    -Good middle management
    -Good benefits
    -Good Location

    Cons

    -Sales job
    -While I was there the sales floor was getting saturated to the point where you felt like there was a ceiling above you, there weren't enough realistic-to-close leads to go around and there was a small percentage chance you can get a promotion