Does itsu pay their employees well?

According to anonymously submitted Glassdoor reviews, itsu employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at itsu. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at itsu?

85% of itsu employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated itsu 4.1 out of 5 for work life balance, 4.4 for culture and values and 4.2 for career opportunities.

What are the top reviewed jobs at itsu?

Team Member (106) , Team Leader (70) , General Manager (41) , Team Leader Service (17) , Team Member Pro (17) , Kitchen Manager (16) , Manager (13) , Front of House (10) , Kitchen Staff (8) , Kitchen Team Member (8) , Assistant Manager (7) , Customer Assistant (7) , Front of House Team Member (6) , Cashier (5) , TLS (5)

What are the pros of working at itsu according to real employee reviews?

"Free food on every shift and 50% off in any store for you and your family / friends." ((in 68 reviews)); "As a Team Member your responsibilities are pretty basic and pay is good." ((in 41 reviews)); "Good people and fun to do" ((in 32 reviews)); "good team and tips it south ken" ((in 28 reviews)); "Good salary compare other similar companies." ((in 26 reviews))

What are the cons of working at itsu according to real employee reviews?

"long hours and one week in advance rota" ((in 32 reviews)); "Managers can be rude and unprofessional when is very busy" ((in 20 reviews)); "They really used to treat team members very bad expecially at the begining." ((in 13 reviews)); "Working late hours" ((in 12 reviews)); "If you are moved to the Kitchen you will have no training but be expected to know what you are doing straight away." ((in 11 reviews))

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itsu reviews

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4.3

85% would recommend to a friend

(709 total reviews)

Julian Metcalfe

89% approve of CEO

79% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.4

Culture & values

4.2

Senior management

4.2

Compensation and benefits

4.2

Career opportunities

4.1

Work/Life balance

itsu has an employee rating of 4.3 out of 5 stars, based on 709 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The itsu employee rating is 22% above average for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

709 reviews

2.0

May 30, 2026

Free food during shifts, but often understaffed

Team member

Recommend

CEO approval

Business Outlook

Pros

I got free food on shift.

Cons

The shop regularly felt understaffed, particularly during daytime rushes.

3.0

May 8, 2026

Benefits are nice, but workload is overwhelming

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Bonus, paid break, free food,

Cons

Overwhelmed, very fast and overloaded with tasks

5.0

Apr 7, 2026

good company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

fun workplace and good healthy food

Cons

busy hour can be hectic

Viewing 1 - 3 of 709 Reviews

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Jobs at itsu

Guildford - Team Member

London - Grocery - Sales Account Executive

London, England

View job

Richmond - Team Member

Richmond, London, England

£14 - £14 /hr

(Employer provided)

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Brixton - Team Member

Brixton, London, England

£14 - £14 /hr

(Employer provided)

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Free food during shifts, but often understaffed

Benefits are nice, but workload is overwhelming

good company

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