phs Group Reviews | Glassdoor

phs Group Reviews

Updated January 5, 2019
89 reviews

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3.6
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phs Group CEO David Taylor-Smith
David Taylor-Smith
25 Ratings

Employee Reviews

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Pros
  • "well established company, great people, great products, free lunch, dress down Fridays" (in 7 reviews)

  • "Great people, good leadership who care about making a positive change for our Customers" (in 5 reviews)

Cons
  • "Terrible Service - Terrible Customer Service and Terrible Managers" (in 4 reviews)

  • "head office a little cramped & short on parking" (in 3 reviews)

More Pros and Cons

  1. "Marketing and Admin Intern"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at phs Group full-time

    Pros

    If you want to see hard work, loyalty and perseverance, look no further than the employees of PHS Group. I am from Caerphilly, South Wales, where the head office is based, and did work experience there when I was 16, again when I was 18 and then a further two more times as an administration and marketing intern at ages 19 and 20. They were flexible, supportive and encouraged me to explore a diverse range of activities within the company. I was first introduced to PHS through my mum, who is their longest serving employee having worked there an incredible 43 years. She is emblematic of the loyal and hardworking culture at PHS, as well as the dedication to the progeny of the company. I’ve grown up knowing many of the head office employees, who are all lovely individuals and care genuinely about the company’s prosperity. I have been lucky to have such role models in my working life. After working at PHS that first summer, the experience and expertise I gained there made me a better administrator, organiser and increased my confidence when liaising with staff and clients alike. In addition, I have always been paid fairly for my work and that income assisted me in financing my expenses during university. In 2014 I left Wales to pursue my undergraduate degree at an Ivy League University in America, where I secured two campus jobs using my experience at PHS to bolster my application. Even now as I look for post-graduate employment, I am frequently asked in interviews about PHS and the skills I gained in data analysis, marketing and general administration.

    Cons

    None, I had a very positive experience.

    Advice to Management

    I am confident that PHS continues to invest in young people like myself and provide us with the invaluable experience that jumpstarts our careers.

    phs Group Response

    Jun 18, 2018 – Mark - phs team

    Hello, thank you so much for taking the time to leave us a review. We're glad to hear that you had such a great experience in phs which sounds like has helped in your working life. It's so good to... More


  2. Helpful (1)

    "paralegal"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    paid overtime was a benefit

    Cons

    management was horrible and poorly operated

  3. "Nutritionist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Nutri
    Former Employee - Nutri
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at phs Group (More than a year)

    Pros

    Good people, easy working environment, good commute

    Cons

    Micromanagement, disorganized at times, nonequal treatment

    Advice to Management

    Not a bad place to start but if you want to hold talent, offer ways to move up in the organization


  4. "lvn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - LVN in Santa Barbara, CA
    Former Employee - LVN in Santa Barbara, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great learning tool lots of walking

    Cons

    Hmmm ill keep my mouth shut


  5. "Workhorse"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Awesome people to work at my location

    Cons

    Crazy hours and sometimes no appreciation


  6. "UW review"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The company has a great culture.

    Cons

    Pay is low for volume of work and pay


  7. Helpful (1)

    "HR Generalist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Generalist in Fairfield, CA
    Former Employee - Human Resources Generalist in Fairfield, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at phs Group full-time (More than 10 years)

    Pros

    Hard-working employees, strong will, willing to learn and grow

    Cons

    Poor communications, need additional training on proper communications and how to treat employees fairly

    Advice to Management

    Provide teams with much needed Training to be successful and to seek strong successors

  8. "A true market leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time (More than 3 years)

    Pros

    The number one in the UK market place, yet manages to retain a true family feel. A great team who care about customers and colleagues in equal measure

    Cons

    We need to ensure our customers understand the breadth of services and capabilities we offer.... We are everywhere and offer a number of award winning services outside of our well known hygiene business

    phs Group Response

    Dec 17, 2018 – Mark - phs team

    Hello, thanks so much for taking the time to leave us a review, we appreciate all feedback we receive. It's great to hear you feel there is a family feel at phs, it's always great to read reviews... More


  9. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time

    Pros

    A supportive management team who also care about you as a person

    Cons

    Lots of change going on so a bit hectic but all for the long term benefit

    Advice to Management

    Carry on the great work

    phs Group Response

    Dec 18, 2018 – Mark - phs team

    Hi, thank you for taking the time to leave us a review. We appreciate all feedback. It's great to hear you have supportive management, we love to hear this! There has been change in the business and... More


  10. Helpful (2)

    "Literally the worst company I’ve worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Caerphilly, Wales (UK)
    Current Employee - Management in Caerphilly, Wales (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at phs Group full-time (More than 5 years)

    Pros

    None!
    The only good point is that due to awful staff & customer retention they have to make radical changes to survive in the medium/long term future

    Cons

    Service Delivery is non existent.

    Staff are treated appallingly - wages/benefits are poor in comparison to other companies.

    Customers are ignored and often lied to with a total lack of transparency over contract terms, pricing structure (huge variances across the same product lines) & service delivery (or lack of)

    Cliquey old boys club approach to management and interdepartmental relations.

    Advice to Management

    You’re clearly in the wrong job if you think things are heading in the right direction.

    It’s long overdue for you to conduct a review of your senior teams competencies and behaviours, try looking at some anonymous 360 feedback from direct reports, customers and other departments who interact with them. It may be valuable for you to conduct more in depth exit interviews to capture feedback and stop the avalanche of talented/ambitious employees leaving.

    phs Group Response

    Jan 7, 2019 – Mark - phs team

    Hello, thank you for leaving us a review.
    We are disappointed to read your comments and that you felt you couldn't think of any pros of working at phs.
    We will escalate your comments to the senior... More