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We're grateful for our incredible clients and partners, our amazing global employees and YOU — thank you for joining us this year as we shared how companies deliver extraordinary customer experience with AI. We wish you a very safe and happy holidays! https://vimeo.com/ipsoftinc/holiday2021
Amelia has been hired by Telefónica Colombia as a virtual customer care agent! Amelia will initially handle high-volume customer queries across ten unique use cases, including providing invoice and plan information, providing technical support, handling account balance queries and more. Learn more about Amelia's new role in the article below!
Due to COVID-19, digital experiences are now widely adopted across industries, flexible workplaces are increasingly accepted and offered by employers, and — as evidenced in our recent hybrid seminar, What’s Next in AI-Powered Digital Transformation — extraordinary customer experiences are of paramount importance for today’s enterprises. Click below to read more and watch a seminar replay.
Aveanna Healthcare, a Pediatric and Adult Home Health provider, has hired Amelia to provide 24/7 IT support for their caregivers and support staff. Amelia quickly resolves caregivers' questions, allowing the caregivers to provide patients with their undivided attention. Read the full customer story below to learn more about Amelia's role at Aveanna Healthcare!
On November 9 at 10am ET, we'll be hosting our final hybrid seminar event of 2021, What's Next in AI-Powered Digital Transformation. Our presenters include Peter Bendor-Samuel, Founder and CEO of Everest Group, and Chetan Dube, Founder and CEO of Amelia. Register for the event to learn about the current state of AI-Driven Digital Transformation among large enterprises across industries, and more!
Amelia has been hired by Top Aesthetics, a cosmetic surgery company, as a digital healthcare agent! In this new role, Amelia will be accessible to patients around-the-clock, with services available in both Spanish and English. As the company's first point of contact, Amelia will enable her human colleagues to focus on patients' surgeries and after-care services. Learn more about Amelia's new role at Top Aesthetics!
In order to realize the true value of AI, companies need to plan holistic automation and orchestration strategies. Learn more during our next hybrid seminar, What's Next in Intelligent Automation, on October 12 at 10am EDT. To register for the event, follow the link below!
We are proud to announce that Amelia was named a Leader in Conversational AI in Everest Group's recent report, Conversational AI - Technology Vendor Landscape with Products PEAK Matrix® Assessment 2021. Amelia earned high ratings for Vision & Capability, and Market Impact, and was the only vendor to be listed amongst the largest players across all major industries, business processes and geographies by revenue. Read the report today!
The first session in our new hybrid seminar series, What's Next in Conversational AI, took place on September 9 at 4pm ET, and included a thought-provoking presentation by Anthony J. Bradley, Group VP of Emerging Technologies and Trends Research at Gartner, followed by a discussion with Amelia's CEO, Chetan Dube. Follow the link below to watch the replay!
NICE, a global leader in AI-powered contact center software, has launched CXone SmartAssist, powered by Amelia. This partnership brings together NICE CXone's advanced analytical capabilities and Amelia's Conversational AI technology to help organizations transform their digital customer experience.
