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In a recent article by Chetan Dube, Founder and CEO of Amelia, Dube highlighted the importance of changing the narrative on AI in the workforce. Instead of perceiving AI as a threat, Dube encouraged readers to consider the many ways in which automation actually enhances human work.
Smile CDR has hired Amelia to deliver intelligent and intuitive experiences to healthcare users. Amelia will provide Smile CDR customers with a more conversational and user-friendly experience, helping customers to derive more value from their data and from the Smile CDR platform.
Anne Meisner has joined Amelia as Chief Financial Officer. She brings deep SaaS expertise to our company, as well as over 20 years of experience in investment management and corporate finance. Meisner will lead Amelia's global finance team and direct our company's strategy around implementing, managing and running all finance activities.
Amelia has been hired by Starfish Digital as the official Starfish Concierge. In this role, she will provide multi-channel conversational exchanges, customer care and back-end operational support. With Amelia's multilingual capabilities, Starfish Digital will be able to provide their clients with personalized support in their native languages.
Kenneth S. Nugent, P.C. Attorneys at Law formed a new arm of their law firm, 1LAW, which will exclusively sell Amelia's legal services to other law firms. Since joining KSN, Amelia has helped them to sign up over 1,100 new clients. KSN decided to form 1LAW to help other law firms with intake and other legal needs.
Amelia has been hired by TriStar Plastics Corp to digitize the company, improve customer service and help employees focus on business development and project support. Amelia will provide customer support and help generate leads through TriStar's customer portal, relieving employees from repetitive, time-consuming administrative tasks.
April King Legal hired Amelia as their digital legal assistant. In the first phase of her three-part implementation, Amelia will handle thousands of inbound enquiries from April King's customers. This will relieve her human colleagues of this time-intensive task, empowering them to focus on direct client liaison and case management.
Amelia is recognized as a leader in IT Automation and Intelligent Virtual Agents (IVAs) in Zinnov's recent analyst report, Zinnov Zones: Hyper-Intelligent Automation, H1 2021. The report commends Amelia for its "robust capabilities in intent recognition, contextual understanding and natural language capabilities," as well as Amelia's extensive integrations.
Conversational AI has become a critical technology for businesses today. To provide business and technology leaders with a business case and plan for implementing Conversational AI, this IDC PlanScape highlights several real-life examples from Amelia clients, including Bankia, Telefónica and Ken Nugent, P.C. Attorneys at Law.
IPsoft, the largest independent leader in enterprise artificial intelligence (AI), on Oct. 1 announced that it has rebranded as Amelia, an IPsoft Company. Chetan Dube, founder and CEO of Amelia commented: “Since its naissance, the mission of IPsoft has been to create fulfilling, human experiences through groundbreaking AI solutions. As an industry, we are now reaching a tipping point where we’re seeing significant improvements in both the cognitive maturity of solutions and accelerated adoption across all industries. While this presents exciting immediate opportunities for businesses, the lasting impact of this world-altering technology depends on the pioneering spirit of its creators to discover new ways in which it can enhance and enrich the human experience. “Emboldened by this pioneering spirit, we’ve changed our name to Amelia, in honor of the groundbreaking aviator Amelia Earhart. We previously named our flagship AI platform after her, as she embodies the pursuit for adventure and excellence that we aspire to reach every day with our solutions."
