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Local high-tech company named a top place to work in Boston Globe survey
CallMiner was named a Boston Globe Media Top Place to Work in Massachusetts (again)! đ âBusiness success is built on the foundation of a strong, inspired team. At CallMiner, we embrace diverse perspectives, practice radical candor, and build trust through transparency, because we know collaboration makes us stronger,â says Jeff Gallino, CallMinerâs CEO and founder.
CallMiner has acquired VOCALLS, a leading voice-first conversational AI and automation platform. đ Together, CallMiner and VOCALLS are transforming contact center efficiency and CX scalability, helping organizations embrace customer service and CX automation, better understand what to automate, and identify areas of opportunity and improvement in automation workflows. âWith VOCALLS, weâre building on our mission to not only transform how businesses understand and gain insights from customer conversations, but also how businesses handle and automatically resolve those interactions through efficient and effective conversational AI capabilities,â said Jeff Gallino, CEO and founder, CallMiner. Artem Markevich, CEO and founder, VOCALLS continued, âTogether, weâre poised to create a unique offering that empowers modern enterprises to seamlessly embrace automation, informed by what is actually happening in their contact centers.â Learn how CallMiner and VOCALLS are leading the future of CX automation. https://lnkd.in/eqSAk_Tt
CallMiner is the only Leader in The Forrester Waveâ˘: Conversation Intelligence for Customer Service, Q3 2023 report! The Forrester report states, âCallMinerâs leadership stems from its mastery of operational workflows. Its highly configurable and flexible taxonomy management experience, coupled with a vast library of pre-built categories delivers value to customers.â Also ââŚCallMiner has a product vision and roadmap that are laser-focused on empowering its mature operations clients to drive customer-centered enhancementsâŚâ Find the full report here: https://lnkd.in/evqVCmrC
At CallMiner, we dedicate days for âVolunteer Time Offâ (VTO) to come together as a team and give back. Our employees are empowered to find different programs and events that inspire them to step out of the workplace and into their communities. A few of our colleagues recently used their VTO to help @healthywaltham prepare food for hundreds of families. This food pantry holds âpop upâ pantries approximately twice a month to provide groceries and other essential items to community members. The CallMiner crew sorted through, organized and passed out fresh fruit and vegetables, non-perishables and more to families in need. It was an amazing experience and we hope to help out with @healthywaltham again soon!
Two years in a row - The Boston Globe Names CallMiner a Top Place to Work for 2022!
CallMiner names Benedetto A. Miele as Chief Revenue Officer
May is #MentalHealthAwareness month, and at CallMiner, we believe that mental health is essential to our overall well-being. Beyond our generous benefits packages and flexible work-from-home options, we recently enhanced our global fitness and health program. As part of our committment to helping employees live a healthy lifestyle, the program offers reimbursements for gym memberships, workout apps, meditation and mental health apps, and more. While we have to prioritize our mental health every month, in May, the CallMiner team is focused on: âĄď¸ Spending more time outside, particlarly as many of us in the Northeast are enjoying better weather âĄď¸ Staying connected with friends and family, since remaining in touch with our support systems is critical âĄď¸ Practicing positivity and gratitude, which has been proven to lower stress levels
CallMiner named a Boston Globe Top Place to Work for 2021.
Great time to be part of this awesome company. We are Hiring!
