Check out your Company Bowl for anonymous work chats.
For the Customer Success teams we serve, creating and ideating on new content and strategies is essential, but time-consuming. This month, we launched Customer Success AI™ to help. It's an industry first: the first generative artificial intelligence built into a Customer Success platform. More importantly, it’s a new and valuable first step for our customers to take when it’s time to create or brainstorm something new. Find out more about ChurnZero's latest innovation at the link below.
Did you know that ChurnZero emits just 29 cars’ worth of carbon per year? That's according to an independent assessment by sustainability experts GreenPlaces, who certified us as a green company this month. As a remote-first company, our ultra-low carbon footprint—just 136.7 metric tons of Co2—is the result of less commuting, and less office-associated emissions and waste. "ChurnZero's values of community, ownership and partnership mean that we lead by example when it comes to safeguarding the environment," says ChurnZero's CEO You Mon Tsang. "We're proud to demonstrate that a fast-growing company can also be a good corporate citizen and by keeping our footprint at this elite low level." Read more at the link below.
Newsflash: ChurnZero earns the TrustRadius Tech Cares award for 2022! We're honored to be recognized for our culture of care, social responsibility and support for employees and customers alike. As part of doubling our headcount and expanding internationally, we've doubled down on our award-winning team culture for 2022 - and we're still hiring! “We work hard to ensure that our team members feel connected, recognized, and included," says You Mon Tsang, ChurnZero's CEO and co-founder. "We believe that diversity drives innovation. We do right by our customers and go the extra mile to help them thrive. It’s an honor to be recognized by TrustRadius as a company and industry leader that cares.” Want to join our team? Get started at https://churnzero.com/careers.
We're incredibly proud to have been awarded 2022’s SaaS Award for “Highest Customer Satisfaction with a SaaS Product”, based on our commitment to customer goals and satisfaction, outstanding customer loyalty, and exceptional user feedback! “It’s no accident that ChurnZero has such a loyal customer base and such excellent feedback," said Annabelle Whittall, lead judge at SaaS Awards. "They put customer satisfaction at the heart of everything they do, which is ultimately what we expect from SaaS Awards winners.” Congratulations to the whole ChurnZero team! For the full story, click the link below.
Via PR Newswire: ChurnZero achieves record hiring in first two quarters of 2022, more than doubles staff in 12 months. "In a downturn, new leads slow, win rates narrow, and deals take longer to close," said You Mon Tsang, CEO and co-founder, ChurnZero. "Each dollar invested in customer retention matters more. The most agile companies are focusing on Customer Success and using customer data to get ahead of expansion opportunities and potential risk." ChurnZero is dedicated to supporting these companies in need as well as their existing customer base. The company has more than doubled its staff in the last year, bringing on more than 100 new employees in the last six months, with nearly 30% being customer-facing or customer support roles.
ChurnZero is RED Hot, says DCA Live! Discover what’s driving our growth, how we’re leading the #CustomerSuccess industry, and why we're a top workplace at the link below.
Thank you, ChurnZero customers! Based on detailed reviews from enterprise customers, G2 names ChurnZero the #1 #CustomerSuccess platform and partner for... 🏆 Likelihood of customers to recommend 🏆 Quality of support 🏆 Being a good business partner To every customer who provided their feedback: we appreciate you! We're always listening and always working to help you deliver more customer value and more revenue. See what customers are saying about ChurnZero at https://www.g2.com/products/churnzero/reviews.
We’ve said it before, and we’re willing to bet that we’ll say it for years to come: there’s no better time to be in CS. And all signs point to continued growth. What makes us so sure? Check out the latest episode of the Digital Disrupted podcast, with our CEO You Mon Tsang, to find out. You can listen to the podcast, or read the recap at our blog link below.
This week, we announced our CSM Appreciation Week award winners, recognizing seven exceptional Customer Success managers from across the SaaS industry and around the world. "We're awed by the global response to CSM Appreciation Week," says You Mon Tsang, CEO and co-founder, ChurnZero. "We've seen award nominations from CS teams everywhere from the USA to Ukraine; from the Netherlands to New Zealand. We've also seen an upswell in appreciation of the value that CSMs deliver. CSMs aren't just coaches, advocates, and problem-solvers; they're engines of growth and revenue for their companies. We congratulate and appreciate every winner, finalist, and nominee." Meet the winners on our blog at the link below.
Did you know it's the first ever CSM Appreciation Week? Motivated, dedicated, and always ready to help, CSMs are the heart of every SaaS business. They're revenue drivers, trusted advisors, product experts, problem-solvers, bridge-builders, and occasionally unlicensed therapists. So, ChurnZero dedicated a whole week to giving some of that love back. Find out more and cast your vote for the CSM Awards below.
