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We've all had to adapt to a different way of working, and some of our team are picking up new skills in the process. This week we've spoken to Matthew Dollimore, from the Building Installation Team, about how C-19 has impacted his team: “Engineers roles have changed massively since the outbreak of Covid-19 due to the fact that they are no longer doing their day job they have been redeployed to other parts of the business and working in an unfamiliar role. And on the above point I must say they have all adapted brilliantly. No complaints and an excellent attitude taking on new skills getting their heads down and getting on with the challenge.”
5* rating on TrustPilot? We've got it! COVID-19 has been a trying time, but we're thrilled to be one of the highest-rated ISPs. Here's to our employees working remotely, our key workers, and our customers.
This is the kind of praise we can get on board with! One of our engineers, Martin, did such a great job installing, that Instagram's @lierlo did a portrait of him to commemorate the moment.
A few weeks ago we got a call from Stephen, who is helping his community by delivering essentials to the elderly, vulnerable, and NHS workers. He needed high-speed internet to help with his service so contacted us - unfortunately we weren't installed at the property. We weren't going to let that stop us. Projects like this are so important to the community, so we installed the line free of charge, and provided the broadband for free. We're thrilled to report that Stephen has 1Gb speeds so he can get all essentials to those who need them!
In the theme of Kindness this Mental Health Awareness Week, we've been asking our engineers what's keeping spirits high during these strange times, and Lead Engineer, Arturas, had this to share: "The biggest motivator for my team is the opportunity to be able to do something new with the teams in this environment and the fact that they are Key Workers who are keeping The UK and The World connected in time of uncertainty. We've created Teams chats where we can share our experiences, seek advice, and generally have a chat. In these times of uncertainty it's very important for all of us now to know that there is someone out there that will listen and offer their support.”
Thank you to everyone who joined our webinar this afternoon, and to our guest speakers Nicky Dorman, Tony Mitchell, Debra Yudolph and Henry Pethybridge. In case you missed it, we'll be sharing the full recording next week, so keep your eyes peeled!
It's #MentalHealthAwarenessWeek, and it's more important than ever to check in with our colleagues during these difficult times. Over the next two weeks we're providing a range activities to encourage people to take breaks, and share how they're feeling. The theme is kindness, and our activities range from laughter yoga and art therapy, to workshops on self-healing techniques and a talk from The Grace Dear Trust. How are you honouring Mental Health Awareness this week?
With the rise in working from home, and generally spending more time online, the maintenance of our network has never been more important. We've been chatting to Alvin Graham, our head of Network Maintenance, to find out how lockdown has impacted his team. "It's a crucial time for dependency on broadband services, so our engineers are still in the field, helping customers with network incidents and ensuring our service is maintained. Our managers are working from home, and based on C19 guidance, our engineers are being called upon when needed so that we can maintain social distancing. Safety is first and foremost for us, so we have clear guidance of a 2-man working team where needed, and ensuring their using PPE. Despite the on-going pandemic, I'm happy to report that morale is high! We have regular check-ins and everyone seems as joyful as they can be. We're determined that we will all get through this together."
We know just how important fast, reliable broadband is on the day residents move in. Delivering on our Day One Connectivity promise is one of the reasons our developers work with us time and time again. Having just done it again at Wales Farm Road, an Ardmore Group development, James Stevens, Project Manager, has said: “Ardmore have a very strong relationship with Hyperoptic and at Wales Farm Road its been no different. Having worked closely with the Hyperoptic team from very early on in the build it has meant that we have been able to have Hyperoptic deliver their incoming 1Gig service to site well ahead of occupations. The result is that we can hand over each home ready to be connected to the internet the moment the resident moves in to their new home”
We're very proud of the work we do with councils around the UK, and our latest landmark partnership with Leeds council is no different. Nearly 60,000 social housing homes will soon be surfing the web at hyperfast speeds!
