Check out your Company Bowl for anonymous work chats.
Don't miss your chance to join our Webinar this Thursday - we're looking at how COVID-19 has impacted our traffic on a full fibre network, and as a result the importance of fast, reliable broadband! https://bit.ly/2KE3yG8
We’re still delivering a 5* service from living rooms, kitchens, wherever and rated excellent on Truspilot.
With so many people reliant on fast, reliable broadband at the moment, we understand that having a choice in provider is important. Recently we worked with Taylor Wimpey plc on delivering hyperfast internet to their residents, and we're thrilled with what Dominic Littleford, Technical Director, had to say: "Hyperoptic has been part of our standard specification for some time now as we want to provide our residents not only with access to the very best broadband speeds but we also want to give residents a genuine choice of provider. As Hyperoptic share the Openreach ducts and chambers to deliver their service it allows us to do this without the need to install additional infrastructure in the ground so they are a very easy addition for us. With nearly everybody now working from home never has it been more important for the purchaser of a new home be able to connect the moment that they move in. Hyperoptic consistently deliver this.”
We are strong believers in the old adage of 'when life give you lemons', and we have been making plenty of lemonade these days! Last Saturday, one of our engineers, Martin, was faced with conundrum. He needed to connect two new customers to our service, but the distribution point was in a locked room that he could only access with the Building Manager's permission (who worked Mon-Fri). He re-booked a return visit, and it was confirmed he would come back two weeks later to install - but that wasn't good enough for Martin. So instead, he liaised with the Building Manager, arranged to come back the next day, between his already scheduled appointments, and gained access to the distribution point! The two customers were delighted to have their hyperfast broadband up and running in no time. Engineers like Martin are part of the reason we have a 5* TrustPilot rating, and are an accolade to our business. Martin, we salute you!
We are strong believers in the old adage of 'when life give you lemons', and we have been making plenty of lemonade these days! Last Saturday, one of our engineers, Martin, was faced with conundrum. He needed to connect two new customers to our service, but the distribution point was in a locked room that he could only access with the Building Manager's permission (who worked Mon-Fri). He re-booked a return visit, and it was confirmed he would come back two weeks later to install - but that wasn't good enough for Martin. So instead, he liaised with the Building Manager, arranged to come back the next day, between his already scheduled appointments, and gained access to the distribution point! The two customers were delighted to have their hyperfast broadband up and running in no time. Engineers like Martin are part of the reason we have a 5* TrustPilot rating, and are an accolade to our business. Martin, we salute you!
Join our Talent Acquisition Manager, Riana, tomorrow evening at 6pm for a Trust In Soda Ltd webinar! They will be delving into 'Times of Uncertainty - How to Respond and Thrive', RSVP below 👇
No one could have predicted that in the space of a week most of the country would be working from home, and the need for reliable, fast internet would be crucial. Join our webinar on 14th May at 3pm to see the changes we’ve seen in traffic, and how important full fibre broadband is to have in your building! Sign up here:
Our IT department have been saviours to our remote workers these days, so we asked Mina, the head of our IT Support, Infrastructure and Security, how their work life has changed since most of our staff have started working from home.
Developers need to be able to provide hyperfast and reliable broadband to their residents, now more so than ever. This is something we pride ourselves on particularly in the current climate. Greg Allsop, Sales Director for Bellway Homes, says: “It's been a huge relief that Hyperoptic have continued to support our developments with Day One Connectivity and the ability for residents to be able to connect to 1Gig broadband the moment they walk in to their new homes. And as nearly everybody needs the ability to be able to work from home... through collaborative working with Hyperoptic we have been able to achieve this provide this to our residents at Little Acres.
Helping the UK #StayConnected during this time is really important to us, despite working against constraints being thrown at us all. This story from one of our customers made us smile, so we wanted to share: Just emailing you to let you know the engineer has come today and connected the internet, so it's all running smoothly now, I cannot thank you enough for your help and getting back to me so quickly and contacting the engineer yourself, it helped so much as my daughter practically lives on Netflix. I know at times like these this problem seems irrelevant, but I have hurt my arm and have been in pain lately and not been able to lay down to sleep so being able to use the internet at silly times is what makes the night less painful, so you have literally saved my life and I thank you a thousand for it.
