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AUSTIN, Texas — November 16, 2022 — IgniteTech™, the company “Where Software Goes to Live™,” today announced the asset acquisition of AnswerHub, Inc., a powerful knowledge management platform built to capture, curate, and distribute the expertise of developers and technical teams. AnswerHub enables experts to share their insights and best practices across teams, growing and connecting communities of experts to share knowledge internally and externally. Using multiple avenues for knowledge sharing — from Q&As to knowledge bases and user-generated content — users can find answers to their pressing questions right away from the best subject-matter expert.
AUSTIN, Texas—IgniteTech™, the company “Where Software Goes to Live™,” today announced the integration of Iris Insights™ into its BryterCX™ Journey Intelligence platform, bringing a new level of analytics capabilities to the industry-leading solution. Iris Insights leverages artificial intelligence (AI) and machine learning (ML) to push BryterCX to a leading quadrant in the industry, automatically surfacing customer journey intelligence from the vast trove of data collected by customers in their CX journey data stores. Considered the industry’s most responsive and efficient platform for customer journey management, BryterCX now automatically detects changes in customer experiences with near real-time alerts, identifying anomalies in both digital interaction behavior and contact center caller intent. Customer experience (CX) teams are now empowered to utilize diverse and intelligent journey data science to surface customer pain points, eliminate friction and quickly resolve issues.
Additions continue growth of IgniteTech software library AUSTIN, Texas — IgniteTech™, the company “Where Software Goes to Live™,” today announced a transition of two software products from the ESW Capital portfolio to IgniteTech. Two solutions previously managed under the DevGraph Business Unit, FogBugz and ScaleArc, have transitioned to IgniteTech effective immediately. FogBugz is an easy-to-use project management system for agile development teams. It supports numerous project management methodologies — including Scrum, Kanban, or Scrumban — with a lightweight design and customization to easily integrate with any project management workflow. The second solution transitioning is ScaleArc, a database load balancer that boosts performance and overcomes scaling limits. It simplifies the process of managing databases and database migrations while preventing service outages and downtime. IgniteTech was involved in the initial acquisition of the ScaleArc company on Jan 18, 2018.
IGNITETECH EXPANDS CX SOFTWARE PORTFOLIO WITH ACQUISITION OF BRYTERCX ASSETS AUSTIN, Texas — January 27, 2022 — IgniteTech™, the company “Where Software Goes to Live™,” today announced that a definitive agreement has been signed by all parties for the acquisition of certain assets of BryterCX, a provider of end-to-end customer journey solutions that take customer experience (CX) to the next level. BryterCX’s Journey Intelligence™ platform uses breakthrough AI and machine learning to provide users with robust journey insights that uncover clear business opportunities. Powered by patented technology, BryterCX’s solution generates user-friendly visualizations of metrics and actionable alerts that organizations use to effortlessly measure, monitor, and manage all aspects of customer journeys across multiple channels. This can be used to optimize customers’ experiences with organizations throughout all industries. This latest acquisition builds on 2021 — a year of record growth for IgniteTech — with yet another addition to the IgniteTech software library, now home to over 60 solutions
IGNITETECH GROWS THROUGH MERGER OF ACLATE AUSTIN, Texas — February 17, 2021 — IgniteTech™, the company “Where Software Goes to Live™” and its parent, ESW Capital, today announced the merger of sister operating company Aclate Inc. into IgniteTech. With this acquisition, Aclate’s eleven software solutions will now be part of a much larger business unit that has been profitably operating for over ten years, providing additional resources to both the Aclate and IgniteTech customer bases “Integrating the Aclate solutions and prestigious customer base into the IgniteTech organization continues to drive momentum and add fuel to the ‘Re-Ignited’ vision and efforts we announced for 2021,” said Eric Vaughan, IgniteTech’s CEO. Read More
Ignite Technologies and ESW Capital announced a reorganization of ESW Capital’s operating companies resulting in 12 solutions from the ESW Versata and Skyvera portfolio companies being merged into ESW’s Ignite Technologies portfolio. Read more ― http://glassdoor.com/slink.htm?key=vMtOj
Ignite welcomes media intelligence and social insights leader Synoptos, expanding our enterprise MarTech solutions portfolio with new influencer marketing and media monitoring solutions. Congrats to Andrew Einhorn and Davin Cushman on the deal. Read more ― http://glassdoor.com/slink.htm?key=vMtOL
Ignite Technologies welcomes our new customers and employees as we acquire the Chute business. Our newest acquisition will expand our marketing portfolio to include the industry’s leading solution for user-generated content management. Read more ― http://glassdoor.com/slink.htm?key=vMtOs
