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How Can Generative AI Be Used to Improve Customer Service and Support?
LiveVox Proud to Be a Contender in Forrester’s 2023 CCaaS Wave
LiveVox was named a Leader for growth + innovation in Frost & Sullivan’s 2022 report evaluating North American Cloud Contact Center Market.
LiveVox was recently named an Innovator in Aragon Research’s 2022 Globe™ for Intelligent Contact Centers!
Sponsored by LiveVox Engineering and led by our own Felipe Vegas, LiveVox engineers in Colombia and US partnered with Hackdo (professional coding training company) and Maria Luisa de Moreno Foundation (global volunteering infrastructure) to provide over 100 students from remote and underprivileged areas of Colombia with education and training on web-based programming in Q2/Q3. LiveVox donated funds to support curriculum design and other trainers, and Livevox volunteer trainers were coached by MLF staff on how to teach soft and hard skill included basics of software design, communication, collaboration, and popular software such as JavaScript, CSS, and HTML.
It's #InternationalWomensDay! 💟 Today we celebrate the social, economic, cultural, and political achievements of women all over the world. IWD has been widely recognized for well over a century with the first IWD gathering in 1911 supported by over a million people. IWD belongs to all groups collectively everywhere. In pursuit of continual progress, our Employee Affinity Group is focused on Women in Tech and offers opportunities to network internally, promotes the inclusion of ideas and collaborative solutions all while seeking to create more room for mentorship and career development so that all LiveVoxers have an equitable chance at leadership and impacting positive change. This day, and every day, we encourage you to be you. We want to know: How do you celebrate the strong women in your life? Comment below! #LiveVoxWomen #IWD2022
Every year many countries around the world recognize March as Women’s History Month and here at LiveVox, we are making plans to celebrate as well. We are providing opportunities for our employees to get involved, whether it be volunteer time off to participate in community outreach initiatives, fun social media campaigns, panel discussions to learn from our peers and leaders, and a celebration launching our new Women in Tech mentoring program. We celebrate to remind ourselves of the accomplishments of women throughout the years to our culture and society. It’s a chance to reflect on trailblazing women who lead the way for change.
Every year, Black History Month follows a specific theme, this year's is “Black Health and Wellness,” which explores "the legacy of not only Black scholars and medical practitioners in Western medicine, but also other ways of knowing (e.g., birthworkers, doulas, midwives, naturopaths, herbalists, etc.) throughout the African Diaspora. The 2022 theme considers activities, rituals and initiatives that Black communities have done to be well."
One of our own was invited to appear on a podcast talking about positive culture. Here at LiveVox we call it “The LiveVox Way” "It's important to me to create an environment with which people can thrive, where they feel they belong, that they feel like they're important, that they're valued, that their opinions matter and they can actually make an impact on the organization." - Craig Wendler There are some really great insights shared by Craig for anyone interested in joining our company. https://www.listennotes.com/podcasts/the-sales/what-is-highly-effective-zgxD06ui4Ia/ <-- Listen in!
