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Our Chief Revenue Officer Chris Daniels with a byline in Demand Gen Report on the importance of gathering and analyzing customer feedback to ensure end users are satisfied.
Televerde partnered with Securus to stabilize Securus' contact center, improve resource coverage, and raise service levels, all with the goal of reducing overall operations costs. How did we do? In this Televerde + Securus case study, you'll read how our partnership has continued to generate impressive results since the inception of the program, despite pivots made for COVID. "When you can provide an economically viable, top notch service and wrap it in a purpose as relevant as Televerde’s, you have a company that’s in a league of their own.” – Joanna Acocella, vice president of Corporate Affairs, Aventiv Technologies, parent company of Securus Technologies
Our leaders are always sharing perspectives on how to create deeper customer relationships that will bring higher ROI, loyalty, and efficiency. This article highlights the most effective ABM strategies that can help build these critical relationships. Check out DM Magazine for the scoop.
Chief Revenue Officer Chris Daniels with a byline in DM Magazine that explores how companies can make the most of customer feedback to elevate the consumer experience.
Timely and relevant piece in Destination CRM by Televerde Chief Revenue Officer Chris Daniels on how AI can help take the customer experiece to the next level.
Our Executive Director Michelle Cirocco pens a timely and relevant op-ed in the Arizona Capitol Times urging political leaders in the state of Arizona to end capital punishment as part of the global campain titled, "Business Leaders Against the Death Penalty. " See: https://www.businessagainstdeathpenalty.org/
Televerde Chief Social Responsibility Officer Michelle Cirocco is named a Most Admired Leader by the Phoenix Business Journal.
Our stakeholder at Broadcom was initially skeptical of Televerde's business model and the talent of our team, but within 10 minutes of speaking with our women, he changed his tune. Televerde continues to over-deliver and outperform Broadcom's internal efforts --achieving 8x ROI in the first year -- and has made a believer and repeat customer out of Broadcom's David Duncan.
Vice President of Operations Jessica Hocking authors an interesting piece for "Contact Center Pipeline" on how measurable diversity and inclusion goals will give leaders a vested interest in supporting initiatives and will help employees feel valued and seen.
Televerde announces that it has signed contracts with nine net-new clients and significantly expanded partnerships with 17 existing clients in the first quarter of this year.
