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Meet our Which? Money Helpline team. The Money Helpline was formed on 1 July 2009. Collectively, they have 95 years of service at Which and approaching 300 years of financial services experience. Two members of the current team, Bill and Debbie, have been with the Money Helpline since day one. The team helps to demystify complex financial issues for members so they can make informed decisions across many areas such as banking, insurance, mortgages and equity releases. They also help members to recover losses and gain reimbursements and compensation, and over the years this figure has amounted to a staggering £9,221,758. From left to right, Rubal Channa, Debbie Carter, Joanne Padilla, Mike Croxford, Bill Wilkinson-Hoy, Simon Dicey and Michael Tomlinson. Rest of the team (not in photo): Samantha Galloway, Paul Lockyer, Chris Ware and Mike Naylor #MoneyHelpline #FinancialHelp
Introducing David Olatayo A., project delivery manager at Which?. Prior to joining Which?, David developed extensive experience and expertise in software development, with previous roles as project manager and quality assurance for Happy2host and Genflow respectively. At Which? David is responsible for two ‘squads’ that focus on improving the customer experience online, including adding more personalisation, as well as delivering more accessible pages. On what attracted him to Which?, David said: ‘It was a unique opportunity, working for the UK’s consumer champion. It was a great opportunity to further develop my career and skills, working with such high-performing squads at such a renownedly reputable organisation.’ Find out more about the latest career opportunities with us: https://lnkd.in/d_DpCw4
Say hello to George Berry, policy advisor at Which?. George graduated from university last year with a degree in Policy, Politics and Economics. Since then, he moved to London and completed a six-month internship in the cyber policy team at The Royal Institute of International Affairs. George cites Which?’s passion and commitment in helping to protect consumers’ rights, with the ability to influence real change, as the core reasons why he wanted to join. He is a key figure in our policy team, where he specialises on digital issues for consumers across the UK. He says: ‘I feel like the work I'm doing is important and impactful. I hope to improve my policy development skills and understanding of the UK policy landscape. Currently, I’m looking at the role that telecoms companies can play in helping to support consumers during the cost of living crisis.’ Welcome to Which?, George! Find out more about the latest career opportunities with us: https://lnkd.in/d_DpCw4
We've recently celebrated our two-year anniversary of our Let’s Talk series giving colleagues the opportunity to engage with external voices on a range of issues, including allyship, disability, gender assumptions, mental health and race in the workplace People partner Adewunmi Agunbiade hosted our anniversary event with panellists Jerome Williams (He/His) equality and diversity lead at Sovereign Housing, Samantha Howard LGBTQ+ rights campaigner and founder of trans support network, T&Coffee and Gem Johnson-Turner Content Creator, discussing the shift in conversations around diversity and inclusion, being heard in the workplace, and just how far we’ve come in the past two years. A big thank you to our panel, host and all of our attendees. #DiversityAndInclusion
Huge congratulations to the Which? video and audio team for winning the BSME - The British Society of Magazine Editors Talent Award for Best Video Team. The award recognised the great work the team has done over the past year developing and launching several series of videos that provide the viewer with compelling everyday advice in short, engaging clips around scams, household hacks and money-saving tips, generating great views and retention with a strong reason to watch. While much of the credit lies with the video team, they had a lot of input and support from across the organisation including our content, science, investigations, SEO, channels and data teams. Angus Farquhar, executive producer, video & audio, added: 'I'm so proud of all the hard work that my team has put in over the last few years to radically change our approach to commissioning and producing video for Which?, so to get recognition like this from our peers is the icing on the cake.'
In our latest investigation, we examine seven major airlines’ terms & conditions and uncover examples of airlines ‘blacklisting’ passengers, charging extortionate fees, making misleading claims about compensation and riding roughshod over consumer rights. Here's our full report https://lnkd.in/etGTGaX3 Let’s make sure they can be hit with heavy fines when they break the rules. Join us and sign our petition calling on the government to give new stronger powers to the Civil Aviation Authority. https://lnkd.in/eH9HEN8Z
Ghost broking’ is a scam that cost its average victim £1,950 last year. Our investigation found social media sites are rife with dodgy companies offering fake car insurance, leaving thousands of consumers unknowingly uninsured on the roads. For more on our investigation https://lnkd.in/eg9vPDns #OnlineScams #OnlineSafetyBill #CarInsurance
During our Pride celebrations, Munro Page, member of the LGBTQ+ Network committee at Which?, has been sharing his thoughts on sexuality and expression with colleagues this week. He says: ‘Huge progress has been made in the past few decades in recognising the breadth of sexual orientations that exist. This means there is a greater understanding of sexuality than ever, allowing people to find an identity that represents them, or feel confident enough not to label their orientation. I hope to live in a world one day where everyone has charge of their sexuality – queer or not queer – and where we don't put stereotypes on sexualities.' #Pride #pridemonth #pridemonth2022
The Which? Disability Network launched recently, aimed at providing a welcoming space to support employees with disabilities and a collective voice on all things disability-related at Which?. The new network is chaired by Nadina Hoeller, legal advice services lawyer, who shared her story on why she wanted to develop a disability network. Nadina says: ‘I am so excited to have this opportunity to support my colleagues who also have disabilities which impact their daily lives and work. I was diagnosed with CFS/ME when I was around 14 years old and I have spent a lot of this time establishing my limitations, how best to manage my symptoms and adapt my approaches wherever possible to tackle tasks and achieve goals in a way which works best for me. ‘This is such an important and vast topic to help one another and continue to raise awareness and understanding for everyone so no one feels they can’t discuss their situation and needs.’ #disability #disabilityinclusion #disabilityawareness
Say hello to Maria Grazia Pallotto, CRM executive, who joined Which? earlier this year. Maria has worked in a variety of roles but brings her most recent experience of digital marketing to Which?, having come from Harmony Capital Investors, as a marketing executive. Maria plays a key part in our CRM team, where she helps deliver free advice and guidance to our readers. After 6 months in the role, Maria says ‘Empowering others in making informed choices gives me a real sense of satisfaction and fulfilment’. Find out more about the latest career opportunities with us: https://lnkd.in/d_DpCw4
