Pros
-Comission structure pre April 2014 - Co workers were a joy to be around - Immediate Supervisor was quite possibly the best mentor one could ask for in a ruthless industry such as cable/telecommunications - Location was perfect for those moments where I had to take an early break to release the arduous amounts of stress (Mountain air and views) - Immediate Supervisor pushed the team based on our unique ways in handling complex situations and motivated us on an individual basis. This was a strategy that worked because it was not rooted in dollar amounts. - Generous 401k company match 5% and EXCELLENT benefits with regards to health and perks
Cons
The challenges in this job were absolutely soul crushing... - Inbound phone calls from the most ruthless and ridiculous customer base I have ever worked with - Metrics were increasingly absurd in how it measured sales as the number one factor when the job was about retaining customers who were intent on cancelling their subscription (I understand the business idea behind this but the metrics were far and away from the reality of things) - Rampant unethical behavior in the Sales department forced Retention agents (including myself) to fix accounts rather than focus on saving business. However, upper management either didn't care or did not want to address the problem. This in turn led to rampant turnover rates and fostered a sweep it under the carpet mentality - Encouragement was through dollar amounts rather than actually helping customer's fix their obvious account issues. Overseas billing could not quite understand their own systems let alone company wide information. This brings me to my next point...... -COMPLETE LACK OF INTERNAL COMMUNICATION. I cannot stress enough that the main reason in which I was utterly exhausted everyday stemmed from the constant battle that took place with customers on the phone. It almost always centered on false promises by previous billing and sales reps or advertising that was NOT consistent. Beyond frustrating. - Mediocre pay in the grand scheme of things due to high tax rates on monthly commission checks. Comcast has no control over the reps being taxed like it's a bonus but the company purposefully does this in order to not shell out too much money to its employees. I can't say I blame Comcast but it can be quite annoying come payday to see 800-1000 removed from one check a month. Ugh.