What are perks and other benefits like at AAA The Auto Club Group?

The company has lots of work from home positions available and a very flexible schedule. The benefits packages are great and they offer tuition reimbursement. While some days can be stressful, upper management is great with coaching you through tough areas during the year and making you better in your position.

It feels like there is very little room to grow and develop. There are developmental positions but they are very limited. Self study to sharpen your skills and understanding of insurance is one of the best ways to continue to grow. In a call center environment it can be difficult to pinpoint why you may or may not be successful. There are A.I systems used to filter out key words which help to look to see if agents successfully checked all the boxes during a call. Even if a call is great, a missed portion of a call flow can lead to serious consequences. It also seems that there is no call flow distribution in the call center. It seems that the current round robin system may not be providing a balanced distribution of call types among agents. Some agents appear to be receiving a disproportionate number of certain types of calls, which can lead to imbalances in workload, stress level, and sales numbers. A more equitable distribution could enhance overall team morale and effectiveness. I believe that addressing this issue could lead to a more efficient and harmonious work environment for everyone involved.

Great work from home job with good benefits and stable employment

None really, just make sure that you are licensed in property and casualty prior to applying for the job.

Good benefits and they allow for flexible work schedule

Dated claim system but plan on upgrading in the near future

Decent work from home opportunity with benefits.

Company does not value employees or offer work-life balance. After working night shift with the company for 3+ years, I needed to get off night shift due to personal issues. There were bids open for the schedule I was requesting but I was not allowed to change schedules.

Good benefits and great work at home opportunity.

Internal communication and training is spotty, Poor communication between call intake, dispatch and ERS service providers. Very stressful at times because of lousy response times and mishandled calls. If you work in the evening, get used to getting angry, frustrated members!

Decent pay, work from home, some opportunities to challenge your existing skillset, annual company meeting

They did not pay their promised bonus two years in a row and wondered why I wasn't at my best. Management plays favorites, then will try to "manage out" when the decision to let someone go is made - instead of being straightforward, they use administrative process and turn a blind eye to refutations. HR exists to legally cover the company and management, not to represent the employee. I was twice assigned huge projects that were way out of my league and then closely tracked for performance hits later on. Many of the best performers are onsite and enjoy the benefits of working more closely together that is forbidden (by management) for WFH employees; WFH will find a much harder time connecting to the team and getting to know stakeholders in different departments.

Good benefits, great vacation time if you’re there more than a year

Low base pay and very inconsistent work flow

Good benefits and paid time off.

Waaaay too many goals that are too high and impossible to achieve. It seems like this is all that upper management cares about. Especially memberships and credit cards. Company doesn’t seem to realize that working in travel can be very time consuming and that agents may not have the time to push credit cards and memberships constantly. Very high-pressure sales environment with lots of micro-managing. Performance is reduced down to just a numerical value.

Fair wages and great benefits, good work environment

restructure downsized with merger, no longer open on Saturdays, no travel merchandise.

Good benefits and overall, an average place of employment

The salary is too low.