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      Datadog

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      Does Datadog offer health savings accounts?

      Datadog reviews

      Great for new engineers, not so great for experienced ones.

      Senior technical support engineer
      Former employee
      New York, NY
      Recommend
      CEO approval
      Business Outlook

      Pros

      The technical solutions team members are all helpful and willing to answer any your questions. The culture at Datadog was really great and inviting and the high energy and pace of working on top tier and cutting edge technologies. The product itself is amazing and the tools used to do your job are there such as numerous KB's, office hour type daily meetings for help with your customer ticket issues and weekly one on one with your direct manager. Great place to learn the support engineering model and expand your skills without any prior experience. Numerous perks and incentives (appears as eye candy to a engineer joining that industry) such as great full lunch meals and snacks and drinks of various kinds and paid health benefits and unlimited time off and fitness reimbursement are all great for making your time at the office enjoyable. Communication within the company is frank and frequent and informative which made you feel inclusive. Manager does have a genuine interest in your career but depends on how well your do your best each month - see cons.

      Cons

      Perks are great to make you feel that you are appreciated but keep on eye on how your manager and management perceive your work ethic if you do not meet your monthly goals. Company spends a lot on perks including full healthcare and unlimited timeoff. These perks may affect what your actualy market value salary could be working in a similar role with anther company competitor or not. Management focused too much on metrics and running analytics against your instead of actually investing in you and making your voice heard. Despite having numerous townhalls and open discussion sessions, workers were not listened to or given push back that things will eventually change if given enough time. Don't hold the metrics too high, they do not show the entire story of working as a support engineer. Allow for more time and don't try to reach a MTTR (mean tie to resolution) time when its not achievable or even feasible. Give enough time for onboarding and better plan embed and scheduled time off for leave of absence so that the manager you end up keeps going from one person to another in matter of months Promote people as they grow and allow them to take the risk in a new position and leave room for future promotions and positions as the company and team grows. Not all Support engineers want to be a developer. Foster a team that allows mobility and apply their strengths to benefit the whole team globally rather than have their next great idea dwindle. Restructure the Hack/Dev days to allow more time for learning and gaining insight to the Datadog product and allow time for industry certifications Hire more engineers that can help with the load when peak times come and adjust the metrics requirements accordingly when these peask and valley of voume support tickets come and go.

      9
      avatar
      Datadog Response
      now
      Thank you for providing a comprehensive review of your experience at Datadog. We're pleased to hear that you found the Technical Support Engineering team, the culture, and the opportunities for learning and development to be positive aspects of your time here. We also hear your concerns regarding the day to day operations of the team as well as ensuring flexibility to work towards one's goals. Your feedback on these matters, as well as your advice to management, is valuable and we'll take these into account as we continue to refine our processes and make sure everyone feels they are supported in their roles. Thank you for sharing your insights and for your contributions to Datadog.

      Toxic Culture- Management/Leadership and Workload Need Improvements

      Customer success manager (csm)
      Current employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      They offer a comprehensive benefits package, including health insurance, wellness programs, and catered office lunches three times a week (but no 401k). The company's innovative products also provide valuable experience in the tech industry.

      Cons

      Despite the strong benefits, the company does not cover parking expenses, leading to additional personal costs. In-office attendance is monitored via IP addresses, but there is no accessible method for employees to track their own in-office days. The workload is often overwhelming, with too many accounts assigned, leading to burnout. There is a perception of favoritism within leadership, which affects team morale and advancement opportunities. Compensation is considered low relative to the demanding workload. Additionally, promotions are challenging to obtain, and managerial support is lacking. Notably, after submitting a disability accommodation request, I was let go, raising concerns about the company's commitment to supporting employees with disabilities.

      13
      avatar
      Datadog Response
      now
      Thank you for sharing your experience. We appreciate your feedback on both the positives, such as our benefits and innovative products, as well as the areas where we can improve. We take concerns about workload, compensation, and transparency seriously. Fairness and equity are important to us. We continuously assess our policies to ensure employees feel supported in their roles and have clear pathways for growth, and we are always looking for ways to improve communication around promotions, assignments, and management support. We are committed to fostering an inclusive and supportive workplace for our employees. If you have additional concerns regarding your experience, we encourage you to share them through our anonymous third-party provider, EthicsPoint - https://secure.ethicspoint.com/domain/media/en/gui/52231/index.html Your feedback helps us improve, and we appreciate the time you took to share your perspective.

      Great pay, benefits and culture. In-office/hybrid focus.

      Software engineer ii
      Current employee
      New York, NY
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay Great benefits including catered lunches, snacks, health insurance etc. Good WLB (at least on my time/in my org) Performance measured by impact not time-in office

      Cons

      In-office focus. If you are not already remote, expect a high hurdle to clear to get permission to switch to remote or reduce number of days required in office.

      avatar
      Datadog Response
      now
      Thank you for sharing your experience and highlighting what you enjoy about Datadog, especially the benefits and focus on meaningful impact. We’re glad you’ve found a positive work-life balance and appreciate your feedback on in-office expectations. Thanks for being part of the team!

      Great team and benefits, but limited career growth

      Technical support engineer 3
      Current employee
      Sydney
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great parks which includes health insurance, RSU, Mobile and fitness allowances Great team and products

      Cons

      Career growth opportunities are limited in APJ region.

      A great company but more work to be done

      Customer success
      Current employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits - health insurance, fertility, unlimited PTO, 3 x lunch in office, phone allowance, plenty of on-site events, pension etc. The people at DD stand-out, everyone is super friendly, smart and want to work hard. The company performance is excellent and is in great financial shape. Zero concerns on job security unlike many of my friends in other tech companies.

      Cons

      Office attendance policy is 3 days in office, some people will like that and others won't.

      avatar
      Datadog Response
      now
      We're glad that you're enjoying #DatadogLife on the Customer Success team!

      Great people but culture is going downhill

      Technical support engineer
      Current employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - great people, strong collaboration within the team, direct Managers genuinely care about the wellbeing of their team - Great office with catered lunches 3 days per week - Party pups once per month where the whole office gets together and either go out for an event or has a themed party in the office, great for team bonding and also meeting people from other departments - great learning opportunities, they will sponsor your certifications - no layoffs during the period a lot of tech companies were downsizing - good benefits, there is health insurance, pension contributions and fitness reimbursement

      Cons

      - in the last 2 years the focus has been solely on KPIs and numbers, so much that VPs are looking each week into the numbers of tickets the Support Engineers are taking, they revised the KPIs for different product areas as they have different complexity but then decided everyone should get 6 tickets per day which would bring some Support Engineers to 170% utilisation per day, people are overworked and a lot of them above the KPIs required for the role but it seems this is the norme now - Return to office has been so strictly imposed in Support without a possibility to be flexible if peoples life circumstances have changed, it will impact your future progression in the company, they say to stay home if you are not feeling great but your RTO attendance will be impacted and in 6 months when you are up for a promotion the only thing they will see is the number and that you didn't meet the requirements - a lot of attrition, you can rarely find people here longer than 2/3 years, even Managers who have been here longer are leaving - our enablement team is so out of touch with the product and what is actually needed to do the job, they think it's possible to ramp up in 3 months by watching videos, we need more live workshops and experienced Support Engineers showing how to troubleshoot issues

      8
      avatar
      Datadog Response
      now
      Thank you for your detailed feedback. We are very happy to hear that you feel the positive working environment we try to foster and our benefits to enrich the employee experience. Regarding your specific department, we hear your concerns and we’re committed to addressing them thoroughly. We value the Technical Support Engineering organization as well as recognize their direct impact on the customer experience. We recommend speaking with your People Business Partner as well so they are aware. Our employee's insights are always valuable as we are committed to continuing to improve.

      Great Company - Rewards Retention

      Sr partner manager
      Current employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Intelligent, empathetic, and transparent leadership - Strong benefits (fitness, childcare, ESPP, RSUs, 401k, HSA) - Rewards high performers

      Cons

      - Initial OTE can be below industry leaders, this gap can be bridged through promotions

      avatar
      Datadog Response
      now
      Thank you for sharing your experience. We’re glad to hear you value the leadership, benefits, and recognition for performance. It’s great to have your perspective on what’s working well. We also appreciate you highlighting how compensation evolves over time.

      Excellent benefits

      Commercial account executive
      Current employee
      Dublin, Dublin
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits- fitness/ health insurance/ food/ phone bill Training

      Cons

      Poor base salary High churn/ low morale

      2
      avatar
      Datadog Response
      now
      Thank you for your feedback - it helps us see where we can continue to improve. We're happy to have you as part of the Datadog pack!