Dillard's FAQ

Have questions about working at Dillard's? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Dillard's.

All answers shown come directly from Dillard's Reviews and are not edited or altered.

59 English questions out of 59

February 27, 2020

What is paid time off like at Dillard's?

Pros

Speaking specifically for guest services/customer service; flexible scheduling which is great for college students. Pay is above the minimum for my state. A steady flow of work, though it may be slower on some days. I have a few complaints about coworkers, but it's not a deal-breaker. Great discount (25%) and the opportunity for building a 401K and accrue vacation time and paid time off after working for 6 months. I can't speak to full-time benefits or anything like that. I have been told, as a support staff associate, that if I were to move out onto the sales floor as a sales associate I would have a lot of professional opportunities, but I will touch on this later.

Cons

Management is sometimes a mess. Operations managers range from wonderful people who can't really manage to strict dictators who think it's funny to joke about firing you. Favoritism runs rampant. Even though I'm considered the "lead" in my "department" (read: not quite a manager, but it's me that management goes to concerning issues with the department), I am still paid less than people who came after me simply because they're friends/recruits. I struggle to also be fine with the fact that incompetent people get put back into customer service like it's a throwaway department. Retail is not my career by any means, but it's frustrating to work with people who can't maintain their stress very well or who walk away in the middle of a busy shift to go do who knows what. And because of the favoritism, I feel that if I were to do half of the things some of my current and former coworkers have done, I would've been thrown out a long time ago. Also, the budget for hours is low. I know times of the year where you struggle to get 20 hours but there is an opportunity during the holidays to work up to 40 hours, even as a part-time employee. I'm told that there are opportunities to promote, but I have personally seen only a few sales associates get promoted to Business Sales Managers and I've never seen a BSM get promoted to an Assistant Store Manager. I see, more often than not, associates transfer from one department to another, i.e. from men's to women's. Also, the turnover rate is atrocious. You're either working for less than a year, or you're in it for the long haul. Some don't even manage to get through training, while others have been there for 5, 10, 15+ years.

Advice to Management

Recognize the bad workers as well as your good. Know when someone isn't cutting it. Know when someone could use just a simple "thank you for doing your job right." Also, don't overpopulate a department and strain the budget for hours. Having bodies in the department is not the same thing as having brains. Hiring "enthusiastic" people only to have to fire them or have them quite soon after is a waste of everyone's time.

Great discount (25%) and the opportunity for building a 401K and accrue vacation time and paid time off after working for 6 months.

February 27, 2020

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April 26, 2020

Does Dillard's offer relocation assistance?

Pros

The benefits package was decent

Cons

There were some communication issues

The benefits package was decent

April 26, 2020

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March 9, 2021

Does Dillard's offer dental insurance?

Pros

Paid Holidays, paid birthday, health and dental benefits. 401k match

Cons

Retail schedules, challenging work-life balance

Paid Holidays, paid birthday, health and dental benefits.

March 9, 2021

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February 7, 2020

Does Dillard's offer family leave?

Pros

Discounts benefits training family like

Cons

That would be personal. I loved it but others disliked other employees.

Discounts benefits training family like

February 7, 2020

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September 8, 2020

Does Dillard's offer employee discounts?

Pros

Very relaxed environment, employee discount, get to smell fragrances and have samples

Cons

Quotas were impossible to reach and led to getting written up/ultimately fired, sharks of coworkers and when Dillards starting closing down and turning into a clearance center, they just started firing everyone for stupid reasons and never let us know what was truly going on until constructions crews starting ripping things apart and people were getting fired left and right

Advice to Management

Your employees are people.

Very relaxed environment, employee discount, get to smell fragrances and have samples

September 8, 2020

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59 English questions out of 59

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