Pros
Team Camaraderie – Friendly co‑workers and shift leads who genuinely help each other cover sections and share tips on menu upsells.
Flexible Scheduling – Easy to swap shifts through the online portal; management accommodated school and second‑job conflicts.
Above‑Average Tips for Casual Dining – Consistent foot traffic and unlimited soup‑salad‑breadstick refills translate into steady table turns and reliable earnings.
Structured Training Program – Two‑week onboarding with menu tastings, POS practice, and shadow shifts gave a solid foundation before going solo.
Cons
High Table Count – During peak hours servers often juggle six or more tables, which can undermine service quality and tip potential.
Side‑Work Imbalance – Closing servers routinely finish extensive prep (silverware roll‑ups, stocking, floor sweeping) while midday staff clock out earlier, creating friction.
Tip‑Out Structure – Mandatory percentage tip‑outs to bussers and bartenders are fixed, even on low‑tip tables, which can sting on slow days.