How are career development opportunities at ServiceTitan?

Good benefits, good career growth opportunities.

Software a bit too sophisticated for non-tech savvy people

Company is performing extremely well as collaboration across teams is necessary for the companies overall success. Cross functional relationships amongst employees and teams are strong but this hyper growth continues to lead to burnout for customer facing employees. Offers a large variety of benefits and pay is fair but can be improved in relation to workload increases

It has been an incredibly frustrating and demoralizing experience under the current leadership. Morale continues to decline as the leadership fails to recognize or address the concerns of its employees. There is a complete lack of appreciation and motivation from executives, which leaves csm's feeling unvalued and unsupported. Instead of being encouraged, our teams are constantly made to feel as though we aren’t doing enough, no matter how much work is being done. The executive leadership team seems completely out of touch with the daily challenges and workloads that employees face. They don’t seem to understand or care about the reality of the jobs, and instead, they impose increasing workloads alongside unrealistic performance goals. These goals come with no incentives, no pay increases and no recognition for the extra effort employees are forced to put in to meet these demands as the software continues to increase in complexity and systematic issues There are very few managers who assist in these efforts as these specific managers try to keep up with the abundant amount of product enhancements and changes while a majority of other managers do not To make matters worse, the reporting system is a nightmare. Our teams were constantly being measured on metrics that are rarely accurate, and the way their okrs are assessed seems to change on a whim, leaving us constantly scrambling to try and make manual calculations and employees feeling unsure of where they stand. One of the most frustrating aspects is the rigid logic used for customer interactions. Calls with customers are the only type of interaction that counts toward csm's performance metrics, while any other form of engagement — whether it's email correspondence, task management, or proactive follow-ups — is completely disregarded. This leaves csm's focused solely on checking a box for 15 minute calls rather than genuinely solving problems or nurturing meaningful relationships with clients. It’s frustrating to have all other contributions reduced to a metric that doesn’t capture the true scope of the work or the value all interactions bring. Customer success is shifting toward sales increases by putting an unfair burden on csm's. What was once a collaborative process to help identify natural leads for add-on or Pro products is now a hard requirement for every csm to hit set referral targets each quarter. This is despite the fact that customer success has no control over the type of customers being sold or the nature of their business as If a customer cancels an add-on product that was upsold by sales — regardless of whether they were involved in the referral process or not — these cancellations are measure against csm’s. This shift on pro products feels completely disconnected from the csm's role and adds to the ever-increasing pressures of customer relationship management and core product churn management. There is a severe disconnect between management and employees, and the culture continues to become less enjoyable. Without meaningful changes, the customer success department will continue to lose talent and morale will keep deteriorating

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

If you're in high school and want to feel like you're in high school you'll love it! The benefits are the biggest pros.

If you're looking for career growth, an ACTUAL supportive work environment and autonomy in your role this is not the place for you. The company heavily micromanages employees down to minor details, making it feel like high school than a professional place. Leadership claims to value employees but actions speak louder than words. Growth opportunities and upward mobility are non-existent unless you want to take on extra responsibility with no additional pay. The turnover rate is high and it's easy to see why. The role is monotonous and not for someone who enjoys challenges. Once you've mastered your role there is nowhere to go. Instead of recognizing when employees have outgrown the job management does what they do best and that's tell you that your metrics aren't up to par rather than create pathways for advancement. Processes are inefficient and instead of fixing that guess who gets the blame? You got it! The customer facing employees rather than their failing system. When feedback is given from frontline employees it's ignored. Instead of streamlining workflows the company doubles down on flawed processes. I.E if a customer calls speaking a different language you are magically supposed to be able to communicate with them to get pertinent information even though you don't speak their language. This leads to stress and frustration. If you're just looking for a paycheck this job will serve it's purpose. But if you're looking for long-term growth, development and a company that truly values it's employees and the talent and experience they have beyond empty words, LOOK ELSEWHRE

Decent medical insurance, company perks/swags, some coworkers are okay to work with, some customers truly enjoy using the product

Micromanagement Unlimited PTO that you won't be able to take because you're going to be even more overworked when you come back Underpaid by a mile compared to other Software companies "We're like a family here" - biggest red flag to look out for No career growth A lot of customer complaints

some nice people going through it together

High Turnover Lack of True Sales Leaders Lack of Trust No Career Growth High Overtime Limited Qualified Opportunities Micromanagement Negative Atmosphere

Decent pay and remote work.

Condescending micromanagement with no boundaries or respect; you may be called to work off hours and past midnight and will be berated all the while. No supported path to career development, and broken promises of promotion after goals met. Failure to acknowledge or reward accomplishments, even if highly valuable to user experience and company reputation. Frequent changes of management and additional responsibilities piled on without additional time to do them. Bloated systems that are terribly buggy and often take hours to compile and run. Avoid like the plague now that they’ve IPO-ed and the lure of pre-IPO options is gone.

Good compensation and bonus potential

Communication from leadership is lacking and inconsistent. Change is frequent and poor change management. They would rather hire externally than promote from within for many roles so not as much growth opportunity as you might think.

Career opportunities and high salary

you might be treated as a commodity

- Great people to work with (IC only. Few managers). - Always something to do project wise and learn from it. - Remote. - Still new in a lot of ways, so had the chance of being pioneers in some processes and systems.

- Hard work is barely recognized. - Promotion isn't reflected based on the work you put it, it is which manager or department leader likes you. Better play the favoritism card here and say "Yes" to everything. - Not a lot of work-life balance. Have a secondary work email or phone on file in HR b/c the chances are that they will call you in the late evening for something. - Everything is always on fire. - Upper/Exec leadership started to cut off what culturally made the company rewarding to work for. - If you don't know where you career should head, good luck, b/c managers do not provide the guidance. They expect you should take control of your own career. This is a good and bad thing - good that you can direct it where you want, bad if you need any guidance and don't know where to start. - Don't show weakness or need for help. A co-worker of mine was let good b/c they express that they were drowning in the workload and leaders of said department said they were no longer a "fit" for the role.