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      ServiceTitan

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      ServiceTitan reviews

      3.4

      50% would recommend to a friend

      (833 total reviews)
      avatar

      Ara Mahdessian

      70% approve of CEO

      58% positive business outlook

      Ratings by category

      4.0

      Compensation and benefits

      3.9

      Diversity & inclusion

      3.3

      Work/Life balance

      3.2

      Culture & values

      3.1

      Career opportunities

      2.9

      Senior management

      ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 833 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      833 reviews
      4.0
      Jun 5, 2026

      High-scale engineering with organizational communication challenges

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      • Technical Complexity: The company works on challenging, high-scale engineering problems that provide excellent opportunities for professional growth. • Impactful Products: You have the chance to build tools that directly improve the daily workflows of thousands of users in service-based industries. • Architecture-First Approach: There is a strong focus on technical standards, including the use of RFCs, mentoring, and rigorous architectural planning.

      Cons

      • Communication Gaps: The organizational communication, particularly regarding personnel changes, can feel abrupt and lacks the transparency one would expect in a senior-level environment. • Unpredictability: Processes related to employment status changes may occur without warning, which can create an atmosphere of instability for team members. • Managerial Disconnect: There can be a disconnect between leadership decisions and the immediate management team, which can impact team morale and trust.

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      ReviewsServiceTitan reviews

      Glassdoor has 850 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.