ServiceTitan Reviews

Updated Jul 9, 2020

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3.6
63%
Recommend to a Friend
80%
Approve of CEO
ServiceTitan CEO Ara Mahdessian
Ara Mahdessian
133 Ratings
Pros
  • "And as if that wasn't enough, they provide free lunch(in 33 reviews)

  • "free food and 100% paid benefits(in 11 reviews)

Cons
  • "Work life balance is what you make it(in 12 reviews)

  • "There is a bit of a "boys club" where you're either in or you're out(in 9 reviews)

More Pros and Cons
  1. "Great Work Environment and Amazing Culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Business Analyst/Project Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceTitan full-time for less than a year

    Pros

    Fast-paced collaborative work environment where all ideas are welcome and all voices are heard, amazing benefits, management encourages and empower team members to take on projects and responsibilities.

    Cons

    Better collaboration between departments - normal start-up growing pains :)

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  2. "Good"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Advocate in Glendale, CA

    I have been working at ServiceTitan full-time

    Pros

    Good training, culture and leadership.

    Cons

    Large hiring spurs can make you feel unimportant

  3. "Great Company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Training Specialist in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ServiceTitan full-time for more than a year

    Pros

    The people you work with and the exposure that you get at ServiceTitan are unmatched

    Cons

    Easy to form cliques and feel left out

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  4. "Tough Place to Work"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Project Manager in Glendale, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at ServiceTitan full-time for more than a year

    Pros

    Great perks, nice office, and a good product. You learn a ton and you're never bored. People tend to be very friendly. There's tons of great extracurricular activities and clubs to participate in. Despite what other reviews say, it's a very diverse and welcoming work environment.

    Cons

    Stress can be off-the-charts at times. Many of the young managers here aren't good at people-managing. Very challenging environment to navigate: both politically and for work life balance. Lots of willing and unwilling turnover. Certain teams / people hold too much sway, making cross-functional relationships difficult to build and maintain. Benefits are great, but the pay is low for the hours you put in (60-70 hour weeks + weekends are normal). Not the best place to start a career, nor is it the best place to build your career.

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  5. "director"

    5.0
    Former Employee - Director in Los Angeles, CA

    I worked at ServiceTitan full-time

    Pros

    great company to work for

    Cons

    typical growth pains expected like any other company

  6. Helpful (2)

    "Black and brown folks proceed with caution"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Analyst in Glendale, CA
    Doesn't Recommend
    Approves of CEO

    I worked at ServiceTitan full-time for more than a year

    Pros

    Competitive salary, unlimited PTO, health benefits

    Cons

    This company has a recurring problem advocating for and retaining people of color. In my time there, a handful of employees of color were recruited, only to be pushed out later when colleagues were done pretending they were comfortable with their presence. Prepare for gaslighting when you ask to be seen and heard, when you stand up for right and wrong. There is a culture of fear, people are afraid to speak up. As for the "Great Place to Work" awards, find other folks who look like you, who no longer work here and have been successful in many other work environments. Ask for their input. Proceed with caution.

  7. Helpful (1)

    "Great company; senior leadership must continue to "grow up""

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceTitan full-time for less than a year

    Pros

    Fast-paced, mission-driven rocket ship creating products customers need Co-founders are genuinely care about the problem they are out to solve Company is clear leader in the space, and growing fast

    Cons

    Some in leadership have not "grown up" as the company has grown around them, in particular in New Markets and Growth -- causing unnecessary stress and potential churn of talented employees. Also sets bad example cross-functionally.

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  8. COVID-19
    Helpful (1)

    "It’s hard to be support when you don’t know anything"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Advocate in Glendale, CA
    Doesn't Recommend
    No opinion of CEO

    I have been working at ServiceTitan full-time for less than a year

    Pros

    Great benefits, great values, free lunch (pre-pandemic), room for advancement, good pay.

    Cons

    Support is a revolving door and the other teams poach agents before they even hire people to replace them. The training to do your job is a joke, this software is not intuitive, not customer friendly, the customer themselves don’t really know how to use it. CSAs are essentially winging it and the job is ridiculously stressful because of this.

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  9. "Hustle and it'll pay off"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing & Events Coordinator in Glendale, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ServiceTitan full-time for more than a year

    Pros

    Lots of fun perks, kombucha/cold brew on tap, everyone is incredibly friendly. Adancement is possible if you work hard

    Cons

    Definitely can be cut-throat. People are hustling and working hard, and they expect you do the same. If you slack off or miss a beat, they'll tell you.

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  10. COVID-19

    "Best company I've worked for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Manager in Glendale, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceTitan full-time for less than a year

    Pros

    I came to the company around when COVID hit and it has been incredible to see how they've responded and taken care of their employees. The managers for the success department are a great learning and development resource.

    Cons

    There is a ton of information you are going to have to learn to do this job.

    Continue reading
Found 156 reviews