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ServiceTitan

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ServiceTitan

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ServiceTitan Reviews

Updated Nov 18, 2022

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Found 394 of over 401 reviews
3.8
65% Recommend to a Friend
ServiceTitan CEO Ara Mahdessian
85% Approve of CEO

Found 394 of over 401 reviews

3.8
65%
Recommend to a Friend
85%
Approve of CEO
ServiceTitan CEO Ara Mahdessian
Ara Mahdessian
286 Ratings

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Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?

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Top Review Highlights by Sentiment

Pros
Cons
  • "honestly... there is no work life balance here in some departments.(in 16 reviews)
  • "Some managers and above are amazing and others are terrible, so it's a gamble(in 16 reviews)
  • "Toxic culture and arrogant leadership(in 12 reviews)
  • "No training nor guidance on anything.(in 11 reviews)
  • "major issues with corporate politics .. who you know get things done .. major favoritism concerns .. directors and above not held accountable for anything .. Owners are the worst .. not friendly very demanding .. they don't understand the business from the front line to the back end .. they just see numbers .. not a scalable organization .. constantly blowing through capital executive perks .. they are having to raise funds quite often to sustain day to day business .. scary place to work(in 10 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of ServiceTitan and is not affected by filters.

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  1. 5.0
    Current Employee, less than 1 year

    Best Job Ever

    Nov 18, 2022 - AP Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Support, benefits and pay are all top tier. This position allowed me to step into bigger shoes and I think that if you're willing to rise to the occasion -- you'll reap large benefits.

    Cons

    High pace, high expectations, some long hours

    Continue reading
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  2. 4.0
    Current Employee

    They care about the customers and employees

    Nov 7, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They do listen to the customers and the employees. I think they do a good job at prioritizing what to update and what changes to make on both sides.

    Cons

    Base pay is great, but getting a raise isn't easy and there should be merit raises. Other companies are so desperate for work so if you wanted a raise, you're best going elsewhere. If you want people to stay, reward them for being dedicated, honest employees instead of paying the price with turnover.

    Continue reading
    1 person found this review helpful
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  4. 2.0
    Former Employee, more than 1 year

    Fear and loathing

    Sep 18, 2022 - Corporate Marketing 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The product is the real-deal and their fundamentals are good, insofar as they have customers stuck in the stone age that need a modern tool. God help them if someone steps into the space with a simpler -- and cheaper -- product that actually works.

    Cons

    This is a place dictated entirely by a culture of fear. Middle management lacks the expertise to build concise project plans that balance what the executives want without utterly caving in to their absurd demands. You will be asked to execute tasks that are pointless, wasting time, money, and talent. If you protest, they will minimize you and cut you. If you share your expertise with too much gusto, they will paint a target on your back and single you out. The company claims to believe in radical candor, but they actually use this concept to weed out dissidents. If you want to have a long career here, keep your head down, do not share too many opinions, and do what you're told. This is not a company, it is a cult of personality built around the executive team.

    Continue reading
    20 people found this review helpful
  5. 3.0
    Current Employee, more than 3 years

    Good Company But Customer Facing Roles Struggle

    Aug 6, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good culture, benefits, competitive pay, flexible work from home model and growing diversity.

    Cons

    The company has very passionate growth goals but it seems like its at the expense of anything rather than fixing what's broken with that same devotion. Big focus to bring in new clients and industries. New features will release monthly while previous features or pro products are drowning in internal tickets and request to fix issues and gaps. Lots of daily post of internal instant messages about issues that no one seems to be doing enough to reduce. We are constantly taking on new clients from various industries that show a need for more specific training and understandings of the software's functionality which often is communicated by Support Reps, Success Managers and Onboarders instead of Product Engineers, Trainers, Implementation Specialist and Solution Architects who should be consulting customers. If the company does not take a meaningful pause to address the areas where they still operate like a startup fast, they will suffer a significant decline in coming quarters/years because the objective is to get customers on the product at all cost and keep them on it even though the customers are frequently pointing out gaps and concerns about moving forward with the software (New customers) or staying with the software, (existing customers).

    Continue reading
    7 people found this review helpful
  6. 5.0
    Current Employee, less than 1 year

    Almost a year in, and I LOVE IT MORE.

    Sep 14, 2022 - Enterprise Customer Success Manager in Atlanta, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Collaborative team, amazing supportive management who TRULY wants you to succeed. I have been under two different managers in the last year and they both were great with different styles. Each one having the ability to help me grow without breaking my spirit. Delivering feedback gracefully in a way that makes me want to do better.

    Cons

    This isn't a con, but the product is very difficult to learn and training is hard to digest without the context of the day to day in the role. Customers are a different breed and you're working with a very intense group of people from the trades. Very intense, straight to the point personalities. This job is not for the weak. Do your research in the industry + product thoroughly!

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  7. 5.0
    Former Employee, more than 1 year

    Great

    Nov 7, 2022 - Project Engineer in Atlanta, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The experience is great and there is a lot of opportunity to learn.

    Cons

    The leadership is not organized and it is hard to get a raise or promotion without waiting for an arbitrary amount of time.

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  8. 2.0
    Former Employee

    Feature factory

    Nov 15, 2022 - Senior Product Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits Great vision and purpose (at the corporate level)

    Cons

    Product is completely disaggregated from the strategic vision. Product leadership does not understand the strategy. Male voices are listened to more than others.

    Continue reading
    4 people found this review helpful
  9. 2.0
    Former Employee, more than 1 year

    Everything was great, until it wasn't.

    Oct 4, 2022 - Senior Sales Development Representative (SDR) 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Competitive pay Benefits Employee culture

    Cons

    Constantly changing business model Zero empathy from management Tunnel vision approach to goals where the end game doesn't matter, it's month by month Complete lack of understanding of the industries and seasonality Every month making it increasingly more impossible to make $ Constant addition of more trackers and excel docs to keep updated while still managing a full day of work VERY difficult advancement opportunities (you'll spend 1.5-2 years waiting to be an AE) Awful training, literally zero continued training on the industries or technical terms

    Continue reading
    9 people found this review helpful
  10. 1.0
    Current Employee

    Company does not care about Success

    Nov 17, 2022 - Senior Customer Success Manager in Los Angeles, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You can work remote and benefits are good.

    Cons

    The company does not care about the Success Department and most of the time as a CSM you are just taking all of the heat from the product downfall, lack of support, lieing in sales, etc..

    3 people found this review helpful
  11. 4.0
    Current Employee

    Great company to work at!

    Sep 6, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The management team in sales at ServiceTitan makes sure you are given the tools to succeed. They are quick to help when you need it, and offer nearly endless resources to help your industry knowledge, and growth.

    Cons

    Working in sales comes with the usual sales difficulties. While they do what they can to help with the work/life balance, it's still sales and in order to be a top performer you have to put a lot of extra work.

    Be the first to find this review helpful
Viewing 1 - 10 of 394 Reviews
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ServiceTitan Reviews FAQs

ServiceTitan has an overall rating of 3.8 out of 5, based on over 401 reviews left anonymously by employees. 65% of employees would recommend working at ServiceTitan to a friend and 62% have a positive outlook for the business. This rating has decreased by -7% over the last 12 months.

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has improved by 3% over the last 12 months.

65% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated ServiceTitan 3.5 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at ServiceTitan to be career development, culture, benefits and the cons to be senior leadership, management.

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Glassdoor has 401 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.