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Walt Disney Company

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Walt Disney Company

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Walt Disney Company FAQ

Have questions about working at Walt Disney Company? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Walt Disney Company.

All answers shown come directly from Walt Disney Company Reviews and are not edited or altered.

70 English questions out of 70

August 25, 2021

Does Walt Disney Company offer massages?

Pros

Good pay, good benefits, free Disney passes

Cons

A little bit far from Orlando

Good pay, good benefits, free Disney passes

August 25, 2021

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March 12, 2021

Does Walt Disney Company offer dental insurance?

Pros

Nice Benefits - Considering the current cost of a one day ticket, getting 16 intrances for three different people including yourself is an amazing benefit if you love visiting Disney. They have amazing medical, dental, and vision insurance, and the ability to earn points toward free night stays and other perks via overtime is unique and amazing. Your co-workers are usually fantastic people and lifelong friends since you'll bond over your shared suffering.

Cons

Middle and Upper Management have no idea what they're doing. I could do a better job than they can full stop. They've completely lost sight of our original goal and culture and they're using Covid as an excuse. Our policies literally change day by day minute by minute which means that Guest's keep getting a different answer each time which is frustrating not only for them but for us. Our motto used to be "Solve for Yes" now they want to stick in team meetings about courtesy and show and solving yes, meanwhile the only answer we can now ever give Guest's is no and I don't know. Our Guest's have been waiting for a refund we promised for almost a year now (NO JOKE!). I originally had sympathy for the company understanding that never in our history have we refunded Guest's to this extant and we essentially had to create an entirely new system. However, instead of getting it right on the first or second try, the refund process kept jumping to different departments and was constantly being handed off which meant that nothing was getting done. Now we finally have a department working on it and it seems like a one-man band...I'm not even kidding. Thousands of refunds still need to be issued to some of our Guests and the department might as well be a hole in the wall. And after all of that, this company couldn't care less because even after cancelling their passes, thousands of people and old Passholders are still willing to come back and pay full price for half the experience. We have been barred from making Magic, quite literally. We are unable to give compensation for the smallest of issues let alone huge issues. So for anyone calling and waiting to speak to us for hours for a bit of Magic. Good luck! A Cast Member could beg and plead to management on a Guest's behalf and the answer is a flat no at this time, again using Covid as an excuse for our inability to give the Customer Service we have become known for. We are constantly being misleading and misinformation from management regarding our policies and procedures which in the end hurt the Guest and our reputation. One day we were unable to allow Passholders to use AP inventory for Park Pass Reservations and after a whole day of telling people "No, I'm so sorry" the policy changed the next day with an e-mail siting that we don't want our Passholders to feel like they're being penalized for booking a Resort Hotel stay. I COULD HAVE TOLD YOU THAT! In fact, I did. We all did, and we were ignored. After multiple attempts to move into a better department that might have act together, I was denied. I'm an excellent worker with a ton of experience that raised myself into this position to help people. Now I'm being given less opportunities to move into other departments just because I gave myself more experience and moved up. Usually the higher you move, the more experience you receive, the more valuable you become to a company and therefore the more opportunities you have. Not here you don't. The straw that has finally broken the camels back was being lied to by management. After a 12 hour shift for mandatory OT I was feeling quite unwell. There were still calls in the queue which every night I always clear. I don't do it for management, I stay on the phones past my out time for our Guests who have been patient and for my fellow Cast Members. However, this one night I was feeling terrible and I just needed to close my eyes. Out of respect, I reached out to my leader (manager) and let him know how I was feeling and I asked if just this once I could leave at my scheduled out time without penalty or having my "sick time" taken out since it was was my scheduled out time. The manager lied to me and implied that if I left at my scheduled out time while there were calls in the queue I would be penalized. The next day I get an e-mail stating the opposite and I asked another manager who confirmed that we could not be penalized for leaving at my scheduled out time as I was adhering to the schedule. I'm thinking that calling HR is a good idea about right now and I can't wait to get another job.

Advice to Management

GO BACK TO TRAINING! Listen to your Cast Members, they're the ones taking phone calls not you...CLEARLY! Advocate for your Guests and Cast to Upper Management instead of kissing their butts. Maybe then we can get back to the basics and original culture of the company which is to help people, be kind and courteous and offer the best customer service in the business. Know what you're talking about before you start talking and if you're wrong own up to it in the e-mail. Don't try and clarify and act like the policy changed when you really have no idea what you're talking about.

They have amazing medical, dental, and vision insurance, and the ability to earn points toward free night stays and other perks via overtime is unique and amazing.

March 12, 2021

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November 26, 2021

Does Walt Disney Company have a pension plan?

Pros

Great Benefits and a pension plan

Cons

Long hours and cut throat management

Advice to Management

Better career path management

Great Benefits and a pension plan

November 26, 2021

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July 22, 2020

Does Walt Disney Company offer a wellness program?

Pros

The company provides great health and entertainment benefits It’s a huge company so there can be a lot of movement between different jobs

Cons

Because of the amount of benefits, pay can be on the lower scale for your industry.

The company provides great health and entertainment benefits

July 22, 2020

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January 11, 2022

Does Walt Disney Company offer life insurance?

Pros

Getting hired is easy enough. You'll have plenty of hours if you need them (you have the flexibility to trade shifts, and pick up hours ). Sometimes taking time off can be difficult. Full-time cast members have access to health insurance, dental, vision, company-paid for life insurance, credit monitoring, and completely free tuition assistance.

Cons

The biggest con right now is Chapek. Management has steadily gone downhill over the years. The focus is no longer on creating magical experiences for the Guests, rather on efficiency (how many people you can get in and out every hour). Guests feel like they are herded like cattle and they (justly) complain that they are being nickled-and-dimed. There is a strong sense of low morale among cast members throughout the parks. There is also a growing disconnect between frontline workers and management (and executives). There is high turnaround in attractions, and this could also mean forced overtime since staffing is tight. If Disney keeps their current ways it will soon begin to alienate its employees and Guests.

Advice to Management

Go back to the pre-Shanghai days where there was a focus on the storyline, quality of the services, and experience you provide to Guests. Rather than providing a subpar product to many, Guests would rather wait a little for an unforgettable experience. Management needs to replace Chapek.

paid for life insurance, credit monitoring, and completely free tuition assistance.

January 11, 2022

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70 English questions out of 70

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