Call Center Agent applicants have rated the interview process at ACD Direct with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 25% positive. To compare, the company-average is 46.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Call Center Agent roles take an average of 15 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at ACD Direct overall takes an average of 12 days.
Common stages of the interview process at ACD Direct as a Call Center Agent according to 4 Glassdoor interviews include:
Skills test: 27%
Background check: 27%
One on one interview: 18%
Phone interview: 9%
Group panel interview: 9%
Personality test: 9%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at ACD Direct (Raleigh, NC) in Jul 2023
Interview
There isn't a traditional interview process; instead, you'll complete an online application. If accepted, you'll receive an onboarding email and self-paced training materials via email. Once you finish the training, you'll schedule a mock call. If successful, you can start taking inbound calls.
Interview questions [1]
Question 1
Have you worked for Arise? If so, you're accepted.
I applied online. The process took 2 weeks. I interviewed at ACD Direct (Joplin, MO) in Sep 2024
Interview
The interview wasn't a traditional interview. You just register for an account via their online portal, fill out the info, do a video interview, and do an additional interview with a sample script. After several days or so, you'll find out if you were hired or not and if so, you must agree to pay for a background check conducted by an outside company before the next step.
Initially I was hired and the next step in the hiring process was enrollment in courses to answer calls for three nonprofits. Upon completing the courses, I would then be given the exam for my call center agent license and start taking calls. The exam is a series of test calls given by the exam team at ACD Direct. I spent over a week studying the history of the three nonprofits, watching videos of past seminars, their calling procedures, etc.
Unfortunately I automatically failed the exam due to having an unsupported headset. They do not make their list of supported headsets immediately available and mine was noise-reducing, not noise-cancelling. I made a wild goose chase across town just to find the Ethernet cable and USB to Ethernet adapter they require to work there. The headset had to be specially ordered online.
I have two other attempts at the exam before they rescind the offer of employment and permanently reject me from applying there again, but at this point in time I think I'll pass. I just don't have any more money or time to waste on this little endeavor....especially when the rewards may or may not be worth all the trouble I've gone to to reap them.
I applied online. The process took 2 days. I interviewed at ACD Direct (Salt Lake City, UT) in Jun 2019
Interview
It was very quick, they do want a voice sample before hiring you on. They ask the normal questions. Why do you want to work here? and so on... They will want a test call and a first call.
Interview questions [1]
Question 1
Why do you want to work here? What is your experience in Customer Service? Have you ever worked an at-home job? Have you ever worked for a call center before? What hours are you willing to work? They will ask if you are a team player?