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ACD Direct

Engaged Employer

ACD Direct

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ACD Direct Reviews

2.9

34% would recommend to a friend

(95 total reviews)

Noah Rosales

43% approve of CEO

Ratings by category

2.9

Work/Life Balance

2.8

Career Opportunities

2.6

Diversity & Inclusion

2.6

Senior Management

2.5

Culture & Values

2.5

Compensation and Benefits

Ratings distribution

5 stars

31%

4 stars

25%

3 stars

8%

2 stars

10%

1 star

25%

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Flexible Schedule, Work from Home(in 15 reviews)
  • "Flexible hours as you choose your own(in 9 reviews)
  • "Great people to work with.(in 6 reviews)
  • "There is a lot of good money to be made especially during the drive months.(in 5 reviews)
  • "Flexible schedule(in 4 reviews)
Cons

Ratings by Demographics

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Found 95 of over 158 reviews

Updated Nov 16, 2023

    1. 5.0
      May 31, 2023
      Customer Support Specialist
      Current Employee, less than 1 year
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Decent pay, flexible hours, supportive staff, and manageable workload. Paid training is thorough and trainers/chat support are very knowledgeable and helpful.

      Cons

      Dealing with difficult callers at times, call software glitches out sometimes. No real cons with company or management so far.

      1
      1. 1.0
        Sep 29, 2023
        Call Taker
        Former Employee, more than 8 years
        Farmington, UT
        Recommend
        CEO Approval
        Business Outlook

        Pros

        I guess its flexible, and schedule is in half hour increments.

        Cons

        I worked with ACD for over 15 years and they the cheapest company you will ever work for. Management is Toxic. They get paid hourly so they don't care that we sit for hours with no calls and we make between .25 to .32 cents a minute, but that is if you take a call. You can't be on a call longer than 8 minutes... and to top this all off their CEO was in the paper for threatening someone with a gun. They tried to keep it hush hush, but it was posted on Facebook. They never intend to hire people for hourly pay, and they are a contracting opportunity and when you treat it as so they act like they should be giving priority status. Its not a job, we don't get paid hourly and if you do in this day and time they offer $10 dollars an hour. Who can survive on that?

        1
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        1. 1.0
          Nov 16, 2023
          Anonymous
          Former Employee, more than 1 year
          Farmington, UT
          Recommend
          CEO Approval
          Business Outlook

          Pros

          The work itself is easy, but incredibly monotonous. Work you'll have to do for hours and hours and hours.

          Cons

          ACD Direct treats employees poorly, and pays them even worse. The company doesn't care about you, and has no issue in firing you and replacing you with someone else. You put in so much hors in this job, but you aren't even paid enough to reliably pay the bills.

          1. 2.0
            Oct 18, 2023
            Customer Service Representative
            Former Employee, less than 1 year
            Farmington, UT
            Recommend
            CEO Approval
            Business Outlook

            Pros

            I only regret my decision to work here

            Cons

            ACD Direct's leadership is a joke! The people in the management do not deserve to be called leaders at all. There is not a single manger here whom I look up because they are all either inexperienced or don't have the right attitude to lead. Most of the managers are also quick to blame the employeesinstead of admitting their flaws.

            1. 1.0
              Sep 3, 2023
              Anonymous Employee
              Former Employee, more than 1 year
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Nothing positive I can say to be honest.

              Cons

              Very disorganized and stressful. No matter how hard you work, the abuse you get from management and callers is still very taxing. There is no job security. The Hire-n-Fire policy is used frequently. They are terminating people left and right for cutting costs so there is no advantage in getting a high salary because you may get fired tomorrow. I have never in my life been a part of such a rotten company. You have been warned here.

              1. 4.0
                Sep 22, 2023
                Team Lead
                Current Employee, more than 1 year
                Salt Lake City, UT
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Work life balance, flexible schedule, decent base pay

                Cons

                Little opportunity for upward mobility

                1. 2.0
                  Jul 17, 2023
                  Anonymous Employee
                  Former Employee, less than 1 year
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Work from home was the only good thing about the company and nothing more!

                  Cons

                  The pay is horrible with no room for advancement in the company. You get paid by the minute and if you have no calls incoming you won't get paid. Job stability is terrible as well, you could be fired at a moment's even if you performed well. Moderators are also some of the most unprofessional people I've seen.

                  1. 5.0
                    May 31, 2023
                    Account Executive
                    Current Employee, more than 1 year
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    This is a family. I have never worked anywhere, in person or remote, that welcomed me and treated me like I was part of the family. Communication is of the upmost importance with this company. That is incredible when working remote. It's not everyday you receive an email from the top tier just saying hello and asking how things are going, for most people but it is around here. I can not express enough how great it is to work for this company.

                    Cons

                    There is not a single thing.

                    2
                    1. 1.0
                      Aug 9, 2023
                      Customer Service Representative
                      Former Employee, less than 1 year
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      There could be pros if the managers actually started doing their jobs.

                      Cons

                      This company feels like an awful circus. The leadership is horrible because most of the managers are clueless about the industry. Also, their attitude toward solving problems is abhorrent. They don't seem to be keen on solving anything at all, and it shows on how they lack effort in doing anything. DO YOUR JOBS!

                      1
                      1. 1.0
                        Dec 8, 2022
                        Customer Service Representative
                        Former Employee, more than 1 year
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Flexible schedule and you have help through chat

                        Cons

                        -25 cents a min when its not busy you may only make $2 or $3 a hour, on top of that you cohld be working your butt off and at any moment they could terminate your contract for no reason and dont have to tell you why. Also they can be very nasty and rude when it comes to grading your calls they only point out your bad ones and in their eyes a bad call is not saying one word verbatim script. Overall its not worth the pay to be getting cursed out by customers prank calls, and so much more for just 25 cents. They also charge you $20 for a background check through them then turnaround and get 15% out of each check until they get their $20 from them also. Terrible place, with prejudice people working monitoring the calls. Lastly if you have a family emergency or internet issues and you scheduled a few shifts and cant make it, just know their going to blame you for it with a DNM( Did Not Meet) which brings your grade down and you wont be directed any calls until you improve.

                        4
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                      ACD Direct Reviews FAQs

                      ACD Direct has an overall rating of 2.9 out of 5, based on over 158 reviews left anonymously by employees. 34% of employees would recommend working at ACD Direct to a friend and 32% have a positive outlook for the business. This rating has decreased by -8% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, ACD Direct employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at ACD Direct. This rating has decreased by -10% over the last 12 months.

                      34% of ACD Direct employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated ACD Direct 2.9 out of 5 for work life balance, 2.5 for culture and values and 2.8 for career opportunities.

                      According to reviews on Glassdoor, employees commonly mention the pros of working at ACD Direct to be career development, culture, management and the cons to be benefits .

                      Popular Careers with ACD Direct Job Seekers

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                      Interview Tips

                      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)

                      Underwriter

                      Had an interview today and at the end recruiter asked if I was interviewing with another company I was honest and said yes I currently have an offer already with another company. Should I have said that? Worried it may hurt my chances with the interview process going forward.

                      2
                      1 Comment

                      Co-founder

                      Many people are getting ghosted during the interview process these days so I started https://ghosts.fyi to track companies that regularly ghost. Let me know if you could see this being helpful during your job search!

                      6
                      0 Comments

                      SR. Maintenance Engineer

                      I had an panel interview(which seems the last interview?) on Nov.21st, sent thank you email, and received response(look forward to our next step) on same day. but have not heard back from them afterwards. I understand that we had Thanksgiving weekend but should I send follow up email? or should I just wait?

                      1
                      4 Comments

                      Glassdoor has 158 ACD Direct reviews submitted anonymously by ACD Direct employees. Read employee reviews and ratings on Glassdoor to decide if ACD Direct is right for you.