ACD Direct Reviews
Updated Jun 2, 2021
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Found 56 of over 91 reviews
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"Work from home is the biggest benefit" (in 21 reviews)
"Very flexible scheduling with half-hour shifts" (in 6 reviews)
"You are treated as an employee but paid as a freelancer, meaning your pay is entirely dependent on call volume" (in 12 reviews)
"You are paid per minute of talk time" (in 9 reviews)
- Current Employee, more than 1 year★★★★★
Pros
great place to work with lots of support from everyone
Cons
a lot of paper to do in a short time
- Current Employee, more than 1 year★★★★★
Pros
Pick your very own schedule
Cons
Some CRMs are a little weighty
- Current Employee, more than 10 years★★★★★
Pros
When I started working for ACD our daughters were in elementary school and as a housewife, I wanted to bring in some spending money. What started out as a temporary job, turned into a career. I learned very early on to work when our girls were at school and my husband was at work. When my husband's company decided to downsize and we decided to move from Florida to Arizona my job came with me. With the flexible hours, it allowed me to work at night and help pack and move during the day. The fact that ACD is 24/7 means that I could work the hours and days that worked for me, even if that meant different hours on different days. ACD supports me in so many ways, not just at work but in my home life as well. I have been with ACD for over 10 years and have moved up in the company during those years. I love this company and the support they provide me and my family. I could never go back to a traditional job.
Cons
Making money with this company, because they are 24/7 can get very addictive lol
Continue reading - Current Employee, more than 3 years★★★★★
Pros
Fun best up home bye
Cons
No benefits no this no gnat jo
Continue reading - Former Employee, less than 1 year★★★★★
Pros
All employees work from home
Cons
Management, no work life balance
Continue reading - Current Employee, more than 10 years★★★★★
Pros
Working from home for such a forward thinking company is not only rewarding but allows me to be there when the family needs me most. Watching this company from both afar and as part of the organization, the changes that have been implemented in the past 3 years, it's clear that we're ahead of the curve in many respects. As best as possible, the entire team collaborates to overcome challenges and fill in gaps. ACD recently rolled out a 4-Day week. This is a huge step in helping to balance work and family. Everyone is kind and caring about everyone on the team. If you're willing to ask questions, someone is always willing to share knowledge. We have a great group of contracted agents to answer the phones while the employees serve behind the scenes in day to day support roles of varying degrees.
Cons
My number one complaint is not being able to leave work to go home. However, with all of the other benefits, it's hard to deny that this is a great company to work for!
Continue reading - Current Employee, more than 1 year★★★★★
Pros
Hours friendly people quick responses
Cons
Nothing to complain about period
Continue reading - Current Employee, more than 10 years★★★★★
Pros
While I now work as a full-time employee, I started as a contractor (agent.) It was ideal for me as a side-job at that time. Being able to choose my own schedule was ideal while I was juggling attending school, working full-time, and raising children. I fully understood that there were busy times and not-so-busy ones from day one and was able to work that to my advantage (working my required number of hours during the busiest drive times, etc. ) Fast forward a few years and my "side gig" opened doors for many other opportunities within the company that I would have never even dreamed about when I processed my first pledge over 13 years ago, and I have now been working full-time with clients for the company for almost ten years. There is never a down-time for the full-time employees, and I honestly believe that there is potential for individual opportunity and growth for any contractor that joins the team at ACD if someone so desires.
Cons
I have seen a few already post this, and I believe it is a universal struggle for those of us who work remotely ... there is always the challenge of separating "work" from "home" when you are based primarily based at home (definitely difficult to leave things at the office when the office may be at the table in the room next to you!) Even after the many years I have been doing this, I still myself facing this struggle daily . For contractors I completely understand the desire to have a more consistent workload so that it can become more than a side job or a part-time position. We are making great strides in this area (adding additional clients regularly, expanding what agents are able to be involved with - such as chat support clients and other means of supporting our clients outside of what has been considered our traditional pledge drive scheduling or direct response television airing, etc.) Again, the opportunities are becoming more readily available all of the time so this may not continue to be as much of a factor in the future.
- Current Employee, more than 5 years★★★★★
I love that this company has opportunity for growth and a lot of flexibility
RecommendCEO ApprovalBusiness OutlookPros
I was looking for something that I could do from home as my hours were very limited because of my special needs son. I loved it from the start. I have met so many awesome people and I get to work with some of the most wonderful ladies you will ever know. I did not start this job thinking about a future as I really didn't think it was possible because of my circumstance but am so blessed to be where I am today and I love coming to work each and every day.
Cons
The only regret I have is that I did not find out about this company earlier.
- Current Employee, less than 1 year★★★★★
Pros
A concentrated focus on work/life balance Compressed work schedule (4 x 10 hour days) Approachable senior and executive leadership Engaged Senior and Executive Leadership True team atmosphere and great company culture Completely remote position
Cons
Pay is slightly below national average for position.
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