ACD Direct Reviews
34% would recommend to a friend
(95 total reviews)
Noah Rosales
43% approve of CEO
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Found 95 of over 158 reviews
Updated Nov 16, 2023
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- 5.0May 31, 2023Customer Support SpecialistCurrent Employee, less than 1 year
Pros
Decent pay, flexible hours, supportive staff, and manageable workload. Paid training is thorough and trainers/chat support are very knowledgeable and helpful.
Cons
Dealing with difficult callers at times, call software glitches out sometimes. No real cons with company or management so far.
1 - 1.0Sep 29, 2023Call TakerFormer Employee, more than 8 yearsFarmington, UT
Pros
I guess its flexible, and schedule is in half hour increments.
Cons
I worked with ACD for over 15 years and they the cheapest company you will ever work for. Management is Toxic. They get paid hourly so they don't care that we sit for hours with no calls and we make between .25 to .32 cents a minute, but that is if you take a call. You can't be on a call longer than 8 minutes... and to top this all off their CEO was in the paper for threatening someone with a gun. They tried to keep it hush hush, but it was posted on Facebook. They never intend to hire people for hourly pay, and they are a contracting opportunity and when you treat it as so they act like they should be giving priority status. Its not a job, we don't get paid hourly and if you do in this day and time they offer $10 dollars an hour. Who can survive on that?
1 - 1.0Nov 16, 2023AnonymousFormer Employee, more than 1 yearFarmington, UT
Pros
The work itself is easy, but incredibly monotonous. Work you'll have to do for hours and hours and hours.
Cons
ACD Direct treats employees poorly, and pays them even worse. The company doesn't care about you, and has no issue in firing you and replacing you with someone else. You put in so much hors in this job, but you aren't even paid enough to reliably pay the bills.
- 2.0Oct 18, 2023Customer Service RepresentativeFormer Employee, less than 1 yearFarmington, UT
Pros
I only regret my decision to work here
Cons
ACD Direct's leadership is a joke! The people in the management do not deserve to be called leaders at all. There is not a single manger here whom I look up because they are all either inexperienced or don't have the right attitude to lead. Most of the managers are also quick to blame the employeesinstead of admitting their flaws.
- 1.0Sep 3, 2023Anonymous EmployeeFormer Employee, more than 1 year
Pros
Nothing positive I can say to be honest.
Cons
Very disorganized and stressful. No matter how hard you work, the abuse you get from management and callers is still very taxing. There is no job security. The Hire-n-Fire policy is used frequently. They are terminating people left and right for cutting costs so there is no advantage in getting a high salary because you may get fired tomorrow. I have never in my life been a part of such a rotten company. You have been warned here.
- 4.0Sep 22, 2023Team LeadCurrent Employee, more than 1 yearSalt Lake City, UT
Pros
Work life balance, flexible schedule, decent base pay
Cons
Little opportunity for upward mobility
- 2.0Jul 17, 2023Anonymous EmployeeFormer Employee, less than 1 year
Pros
Work from home was the only good thing about the company and nothing more!
Cons
The pay is horrible with no room for advancement in the company. You get paid by the minute and if you have no calls incoming you won't get paid. Job stability is terrible as well, you could be fired at a moment's even if you performed well. Moderators are also some of the most unprofessional people I've seen.
- 5.0May 31, 2023Account ExecutiveCurrent Employee, more than 1 year
Pros
This is a family. I have never worked anywhere, in person or remote, that welcomed me and treated me like I was part of the family. Communication is of the upmost importance with this company. That is incredible when working remote. It's not everyday you receive an email from the top tier just saying hello and asking how things are going, for most people but it is around here. I can not express enough how great it is to work for this company.
Cons
There is not a single thing.
2 - 1.0Aug 9, 2023Customer Service RepresentativeFormer Employee, less than 1 year
Pros
There could be pros if the managers actually started doing their jobs.
Cons
This company feels like an awful circus. The leadership is horrible because most of the managers are clueless about the industry. Also, their attitude toward solving problems is abhorrent. They don't seem to be keen on solving anything at all, and it shows on how they lack effort in doing anything. DO YOUR JOBS!
1 - 1.0Dec 8, 2022Customer Service RepresentativeFormer Employee, more than 1 year
Pros
Flexible schedule and you have help through chat
Cons
-25 cents a min when its not busy you may only make $2 or $3 a hour, on top of that you cohld be working your butt off and at any moment they could terminate your contract for no reason and dont have to tell you why. Also they can be very nasty and rude when it comes to grading your calls they only point out your bad ones and in their eyes a bad call is not saying one word verbatim script. Overall its not worth the pay to be getting cursed out by customers prank calls, and so much more for just 25 cents. They also charge you $20 for a background check through them then turnaround and get 15% out of each check until they get their $20 from them also. Terrible place, with prejudice people working monitoring the calls. Lastly if you have a family emergency or internet issues and you scheduled a few shifts and cant make it, just know their going to blame you for it with a DNM( Did Not Meet) which brings your grade down and you wont be directed any calls until you improve.
4
ACD Direct Reviews FAQs
ACD Direct has an overall rating of 2.9 out of 5, based on over 158 reviews left anonymously by employees. 34% of employees would recommend working at ACD Direct to a friend and 32% have a positive outlook for the business. This rating has decreased by -8% over the last 12 months.
34% of ACD Direct employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated ACD Direct 2.9 out of 5 for work life balance, 2.5 for culture and values and 2.8 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at ACD Direct to be career development, culture, management and the cons to be benefits .
