ACD Direct Reviews

Pros

Training was great! I love the job.

Cons

I cannot think of any at this time.

Pros

Career growth opportunity, team oriented

Cons

Low pay, no benefits, management needs restructured

Pros

- Working from home, but having the option to work in-office - Pay is based off of experience, meeting qualifications, and getting things done. I have tattoos and piercings which is traditionally frowned upon, but at ACD, I am seen as someone with talent and drive, which is so refreshing! - Close-knit, understanding staff. - When something goes wrong or people have issues, playing the "blame game" isn't an option - finding a solution is what matters to them. I cannot stress this enough; this position was an amazing change of pace for me. - People are encouraged and seen; agents and staff get actual recognition and rewards for going above and beyond - or even just doing the right thing when put in tough situations. - As someone who directly reports to the CEO/CXO, he has been such a mentor figure for me. He checks up on us, encourages us, and gets things done. I'm telling you, this guy has superpowers.

Cons

- Mostly everyone works from home all across the U.S., so it is difficult to actually interact with people face to face. - Sometimes small, manageable issues go unseen or slip through the cracks trying to tackle a bigger issue.

Pros

WFH because I was able to hang out with my cat.

Cons

No coordination with management Willfully ignoring contract agreements in order to save money. Then management gets angry when THEY lose the contracts. We lost multiple contracts due to management ignoring to honor the SLAs. A wage of $12.50/hr. After probationary period ended, I was promised a raised which I never received. The HR department only exists to protect the utter liars that exist in management. This place is more toxic than Chernobyl.

Pros

They hire fast but no pros

Cons

They pick and choose very unprofessional

Pros

Working remotely if that can be said to be a pro anymore as so many companies are remote/virtual.

Cons

Everything else. And I mean everything else. I've never encountered a c-suite that is so utterly pathological. Absolute sociopaths run this organization. Picture in your heard every stereotype of a scummy businessperson. That is who runs this company; shameless psychopaths. Stay away! Other workers, who are not in management and are just trying to get a job done, have been extremely helpful and authentic. And I've even made some friends in the 6 months I've been with this company. However, I am leaving ASAP! The management is terrible! The absolutely worst! I have nearly a decade of experience in my field, and I've never seen such disorganization.

Pros

Work from home Low stress Flexibility for a balance with your personal life with work

Cons

No management or communication; No leadership; Low wages with little room for advancement; My opinions and feelings are that ACD Direct may be exploiting disabled veterans for tax purposes.

Pros

Employees and middle / lower management really do care and will do their best to help.

Cons

Upper management offers no technical resources, little or no management support, no training, and no mentorship. Expects 24/7 engagement and immediate response outside normal business hours for all issues at all times. Focus is on upselling new products, not supporting existing. Compensation not commensurate with level of expertise needed. workload demands 12 hours a day 6 days a week to be successful.

Pros

Good place to work from home

Cons

None to report at this time

Pros

Great place TO WORK AT

Cons

Can be very demanding at times