ACD Direct Reviews
Updated Jul 24, 2022
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Found 70 of over 115 reviews
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Top Review Highlights by Sentiment
- "You will spend several hours training and it is all unpaid, and you are told to see it as an 'investment in your business.'" (in 8 reviews)
- Current Employee, less than 1 year★★★★★
Pros
Training was great! I love the job.
Cons
I cannot think of any at this time.
- Former Employee★★★★★
Pros
Career growth opportunity, team oriented
Cons
Low pay, no benefits, management needs restructured
Continue reading - Current Employee, less than 1 year★★★★★
Pros
- Working from home, but having the option to work in-office - Pay is based off of experience, meeting qualifications, and getting things done. I have tattoos and piercings which is traditionally frowned upon, but at ACD, I am seen as someone with talent and drive, which is so refreshing! - Close-knit, understanding staff. - When something goes wrong or people have issues, playing the "blame game" isn't an option - finding a solution is what matters to them. I cannot stress this enough; this position was an amazing change of pace for me. - People are encouraged and seen; agents and staff get actual recognition and rewards for going above and beyond - or even just doing the right thing when put in tough situations. - As someone who directly reports to the CEO/CXO, he has been such a mentor figure for me. He checks up on us, encourages us, and gets things done. I'm telling you, this guy has superpowers.
Cons
- Mostly everyone works from home all across the U.S., so it is difficult to actually interact with people face to face. - Sometimes small, manageable issues go unseen or slip through the cracks trying to tackle a bigger issue.
- Former Employee, less than 1 year★★★★★
Unable to Fullfill Service Level Agreements
Jul 20, 2022 - Contract Compliance in New York, NYRecommendCEO ApprovalBusiness OutlookPros
WFH because I was able to hang out with my cat.
Cons
No coordination with management Willfully ignoring contract agreements in order to save money. Then management gets angry when THEY lose the contracts. We lost multiple contracts due to management ignoring to honor the SLAs. A wage of $12.50/hr. After probationary period ended, I was promised a raised which I never received. The HR department only exists to protect the utter liars that exist in management. This place is more toxic than Chernobyl.
Continue reading - Current Employee, less than 1 year★★★★★
Pros
They hire fast but no pros
Cons
They pick and choose very unprofessional
Continue reading - Current Employee★★★★★
Disorganized Sociopaths run this organization - Stay Away
May 12, 2022 - Junior Account ExecutiveRecommendCEO ApprovalBusiness OutlookPros
Working remotely if that can be said to be a pro anymore as so many companies are remote/virtual.
Cons
Everything else. And I mean everything else. I've never encountered a c-suite that is so utterly pathological. Absolute sociopaths run this organization. Picture in your heard every stereotype of a scummy businessperson. That is who runs this company; shameless psychopaths. Stay away! Other workers, who are not in management and are just trying to get a job done, have been extremely helpful and authentic. And I've even made some friends in the 6 months I've been with this company. However, I am leaving ASAP! The management is terrible! The absolutely worst! I have nearly a decade of experience in my field, and I've never seen such disorganization.
Continue reading - Former Employee, less than 1 year★★★★★
No Management, communication, or leadership
Mar 29, 2022 - IT Support SpecialistRecommendCEO ApprovalBusiness OutlookPros
Work from home Low stress Flexibility for a balance with your personal life with work
Cons
No management or communication; No leadership; Low wages with little room for advancement; My opinions and feelings are that ACD Direct may be exploiting disabled veterans for tax purposes.
Continue reading - Current Employee★★★★★
Most dysfuctional company I ever worked with.
Mar 1, 2022 - Account ExecutiveRecommendCEO ApprovalBusiness OutlookPros
Employees and middle / lower management really do care and will do their best to help.
Cons
Upper management offers no technical resources, little or no management support, no training, and no mentorship. Expects 24/7 engagement and immediate response outside normal business hours for all issues at all times. Focus is on upselling new products, not supporting existing. Compensation not commensurate with level of expertise needed. workload demands 12 hours a day 6 days a week to be successful.
Continue reading - Former Employee★★★★★
Pros
Good place to work from home
Cons
None to report at this time
- Current Employee★★★★★
Pros
Great place TO WORK AT
Cons
Can be very demanding at times
Continue reading
ACD Direct Reviews FAQs
ACD Direct has an overall rating of 3.1 out of 5, based on over 115 reviews left anonymously by employees. 63% of employees would recommend working at ACD Direct to a friend and 51% have a positive outlook for the business. This rating has decreased by -11% over the last 12 months.
63% of ACD Direct employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated ACD Direct 3.1 out of 5 for work life balance, 2.9 for culture and values and 3.1 for career opportunities.
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