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      Contact Center Representative Interview

      Anonymous Employee
      Accepted Offer
      Average Interview

      Application

      I applied online. I interviewed at Alabama Gas in August 2012.

      Interview

      The hiring process is lengthy. After completing the application be sure to check emails daily for request for job testing. You will have a two part clerical test. First part is typing. If you pass the typing test you will be ask to move to the second phase of testing. The second phase is MS Word, Excel, and mock call center test. Check your email to determine whether you passed the test. Second and final stage of testing is a group panel interview. The interviewers will asked you behavioral type questions from a book (Remember, think about a problem; what steps you took to solve the problem, make sure the end results were that you solved the problem and the customer was very satisfied). Next, phase is excel test and mock calls. Finally, you will receive an email letting you know whether you pass the test. Depending on the need of the call center you maybe called immediately or a few months.

      Interview Questions

      • Most Difficult is remember to answer the mock calls questions based on the information read in the book.   Answer Question

      Negotiation

      Yes, you are able to negotiate.

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