I applied online. The process took 4 weeks. I interviewed at Alaska Airlines (Los Angeles, CA)
Interview
There were three rounds of interviews, including a video interview, phone interview, then in-person. Each interview lasted anywhere from fifteen to thirty minutes in length. Most of the questions are focused on customer service and conflict resolution.
Interview questions [2]
Question 1
Tell us about a time you were required to handle a difficult customer and how you responded.
I applied online. The process took 2 weeks. I interviewed at Alaska Airlines (Anchorage, AK) in Jan 2025
Interview
We all gathered in a boardroom and introduced ourselves to the interviewer and other applicants. I felt a little uncomfortable selling myself as the best candidate among the others there.
The process took 5 weeks. I interviewed at Alaska Airlines (New York, NY)
Interview
First a video interview
Second a phone and then a in person interview with the manager from Seattle and the manager from JFK lounge.
Questions about customer service experiences.
They don’t tell you the job is to work in the kitchen and doing dishes tho.
It’s not a concierge job at all. It’s a full Kitchen / cleaning job. The whole day is about cleaning dishes/floor and preparing/replacing food.
10h shift on your feet and only 30min lunch break.