Alaska Airlines Interview Questions | Glassdoor

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Alaska Airlines Interview Questions

Updated Feb 20, 2018
422 Interview Reviews

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  1. Helpful (71)  

    Flight Attendant Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Alaska Airlines.

    Interview

    I submitted my resume March 1st 2017. Throughout the span of almost 4 months, I kept receiving emails from my recruiter that they are still reviewing resumes and I would be notified on the next step. June 28th I receive an email invitation for a video interview and I submitted it June 29th. This is a pretty long process so far, I almost forgot that I applied to Alaska in the first place!

    The video interview process was smooth! I did A TON of research and it helped me out tremendously. I dressed up and even rearranged my room to make it appropriate for the interview. It took me about 3 hours of prep and then 1 hour to do the interview questions.

    I've yet to hear back so I'll update this as it comes.

    Interview Questions

    • We're excited to get to know you. Can you share a few highlights from your resume?   1 Answer
    • Please share with us why you want to work at Alaska Airlines as a Flight Attendant.   1 Answer
    • Alaska Airlines' mission is to have the best people, provide the safest and best service for the best value to each customer each day. What part of your mission resonates with you most and how will you contribute to our success?   Answer Question
    • Our fun loving, energetic and adventurous personality comes from our Alaska spirit as does our customer service. Tell us about a time when you exceeded a customer's service expectation.   Answer Question
    • Tell us about a time when you received negative feedback from an unhappy customer. What was the situation and how did you turn it around?   Answer Question
    • Tell us about a time when you were part of a team that experienced conflict. How did you handle the situation and what was the outcome?   Answer Question
    • As a Flight Attendant, you will have a varied schedule requiring you to work weekends, evening, and holidays. How are you prepared to meet the demands of this challenging schedule?   Answer Question
    • Safety is #1 here at Alaska Airlines. Tell us about a time when you took action to ensure the safety and security of others. What was the situation and the outcome?   1 Answer

  2. Helpful (1)  

    CSA Interview

    Anonymous Interview Candidate in Seattle, WA
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Alaska Airlines (Seattle, WA) in February 2018.

    Interview

    Easy Process; Group activity then two individual one on one interviews. Glassdoor was extremely helpful in preparing for the interview process. They asked the very same questions as you see online. I have no idea what they are looking for however because they do not give feedback.

    Interview Questions

    • Specific example where you had to conform to a policy you did not agree with –   Answer Question
  3.  

    Flight Attendant Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Alaska Airlines in February 2018.

    Interview

    Hiring process was absolutely amazing! They made everyone feel comfortable that it didn't even seem like you were doing an interview. They're looking for you to be yourself and how you interact with others

    Interview Questions


  4.  

    Software Development Engineer Interview

    Anonymous Interview Candidate in Seattle, WA
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Alaska Airlines (Seattle, WA) in February 2018.

    Interview

    Less than a week after I submitted my resume online, HR reached out to schedule a panel-style video conference technical screening with several engineering managers. At the beginning of the interview, I was surprised to discover that I was actually interviewing for a completely different role (not the original one I applied for). Since I had already taken time out of my day to do this interview, I decided to go through with it. But based on the questions being asked, I realized I would not be a good fit for this position. After being asked a bunch of technical trivia about HTML and coding design/process, I was given a coding question. Halfway through trying to solve the coding question, it appeared that there was a conversation occurring in the room, and another person suddenly joined the video call which was a bit distracting. Despite not doing very well for the interview for a position I didn't know I was applying for, the next day, I was invited for an on-site. I didn't feel like I was a good fit for the role, and the disorganization reflects poorly, so I declined.

    Interview Questions

    • A few behavioral questions, HTML trivia, coding design/process questions, one coding question using the interviewer's IDE (shared screen via video conference).   Answer Question

    Reasons for Declining

    I didn't feel like I was a good fit for the role, and the disorganization of the interview reflects poorly, so I declined.


  5. Helpful (7)  

    Flight Attendant Interview

    Anonymous Interview Candidate in Seattle, WA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Alaska Airlines (Seattle, WA) in January 2018.

    Interview

    Applied and received a video interview. all of the questions are the ones already on here! You come in for a short morning orientation then the rest of the day you mingle with other candidates and flight attendants until your group and one on one interview. the group they ask you to get in alphabetical order but theyre watching to see how well you interact with others. Then you are asked situational questions. after you answer they'll make your question harder and harder with follow up questions for you

    Interview Questions

    • you work at a grocery store in the checkout lane under 12 items only. A customer comes through your line with 50 items. what do you do.   1 Answer
    • you work at an alterations store and you ruin someones mothers wedding gown that they were planning to wear. how do you fix this   Answer Question

  6. Helpful (8)  

    Flight Attendant Interview

    Anonymous Interview Candidate in Seattle, WA
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Alaska Airlines (Seattle, WA).

    Interview

    Step 1: show up early! sign in, get a name tag with times listed for your group interview and one on one interview. mingle until introductions, brief tv clip about AK airlines and then they tell you the class date they are hiring for. Get you all pumped up for the job
    Step 2: hang out in a big banquet room while you wait for your interview times. There are Flight Attendants in the room answering questions.
    Mingle mingle mingle smile smile smile
    Step3: Group interview was about 12-16 people. Stand up and introduce yourself and favorite place to travel, stand up and read a behavior question and answer it.
    Step 4: personal interview. Can be 2 or 3 on 1, or just 1 on 1 interview. Just depends on whatever
    Step 5: they start pulling people out of the room one by one and letting you go or offer you the job. If offered, be ready for drug and nicotine testing and background check paperwork.
    Good luck

    Interview Questions


  7.  

    Learning Architect Interview

    Anonymous Interview Candidate in New York, NY
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Alaska Airlines (New York, NY).

    Interview

    Standard interview progression that took quite a bit of time but gave me a good idea of who the role works with and what the company is about. All parties seemed "all in" until the last minute. I felt valued and like I was a strong candidate until, after the 6th interview, I got a rejection and no explanation.

    Interview Questions

    • how would you solve the problem of training a diverse audience?   Answer Question
  8. Helpful (1)  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Alaska Airlines.

    Interview

    I applied online and 3-4 days later I received an email to do a montage video, which consisted of 8 questions. I finished the montage video after 2 days of getting the email. In about 2-3 days I received an email to set up a time for a phone call. I got the phone call a day later and it was yes/no questions; then I was invited to a one-on-one interview.

    Interview Questions

    • 1. Tell us the highlights on your resume
      2. Please share with us why you want to work at Alaska Airlines as a Customer Service Agent.  
      3. Alaska Airlines' mission is: To Have The Best People, Provide The Safest and Best Service, For The Best Value, To Each Customer Each Day. What part of our mission resonates most with you?  
      4. Alaska Spirit is the heart of Alaska Airlines. Tell us about a time when you exceeded a customer's service expectations.  
      5. Tell us about a time when you received negative feedback from an angry customer. What was the situation and how did you respond?
      6. Tell us about a time when you were part of a team that worked exceptionally well together. What did you do to contribute to the team's success?
      7. You'll have the opportunity to meet and interact with many different people every day. Does working with the public energize you? Why or why not?
      8. Being able to multitask when operating a computer and engaging customers will be critical to your success. Tell us about a position you held where a computer was vital to your role.   Answer Question

  9. Helpful (3)  

    Corporate Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Alaska Airlines.

    Interview

    Disorganized interview with the director, who didn’t seem sure of what they wanted for this role. They described multiple separate roles whose qualifications conflicted with each other and would not/should not be the responsibility of 1 person. Received no responses back from any of the 3 recruiting coordinators I had throughout the process, until my decline email. After over 3 weeks of not having follow ups returned, received a canned decline letter as if I had never interviewed via phone or in person. Received a call back after requesting from the last coordinator, who simply apologized but would not take details or feedback around the poor experience.

    Alaska, the field is very competitive. A poor interview experience will not bring qualified candidates to your door. Of the corporate companies I’ve worked or interviewed for, this was by far the poorest.

    Interview Questions

    • What have you learned or researched about Alaska Airlines?   Answer Question

  10.  

    Ramp Service Agent Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Alaska Airlines.

    Interview

    Applied online, took online assessment, was called for phone interview then scheduled for in person interview. They worked with my schedule for interviewing. The background testing contractor was ridiculous. I practically had to do their job for them by contacting my porevious employers for info and have my employer call the background checking contractor. Most ridiculous background check I've ever been through, and I've been through seven of them.

    Interview Questions


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