I applied to Amplemarket and about three days later I received a request for a 15-minute interview with a recruiter. The recruiter I spoke with was absolutely wonderful. I really enjoyed our conversation and she was very communicative and on top of next steps throughout the process, which I really appreciated. The following day I received an email with the next steps. After that, I spoke with the team lead, who was also great to talk to. He was very personable and asked thoughtful questions about my background in product support, the platforms I’ve worked with, and the types of products I’ve supported. It felt like a genuine conversation and a chance to discuss how my experience could translate to the role. Overall, the conversation was engaging and he moved me forward to the next stage. The next step was a written assessment, which included scenario-based questions around handling urgent tickets and how you would approach situations where multiple customers report similar issues at the same time. It was very relevant to the role and reflective of real support scenarios. Following the assessment, I was scheduled for a 15-minute interview with one of the cofounders. Unfortunately, the interviewer started about 10 minutes late. Given the short time slot, it felt a bit rushed and mostly consisted of a few quick questions, including asking to look at my LinkedIn. Because of the timing and structure of that conversation, it gave me the impression that the decision may have already been leaning in another direction. Overall, the team seemed like an enjoyable group to work with, and I appreciated the opportunity to learn more about the company through my conversations with the recruiter and team lead. The earlier stages of the process were especially positive and well-organized.