I applied online for an at home advisor in January of 2014. I heard nothing so I reapplied in March for other locations and then again in February. I finally received a call from them at the end of March. I passed that initial interview and went on to a second interview on Facetime. I have over 15 years customer service experience. I also worked the last two of those as a senior customer service rep taking supervisor calls. I own several apple products and am fairly familiar with them. The interviewer I had was not customer service oriented at all. He was rude, and frankly abusive in his manner of talking to me. I had studied all the questions on here and was, I thought, well prepared for the interview. He asked questions that were so difficult for me I thought perhaps he thought I was interviewing for a engineering position. He also asked a couple of personal questions that surprised me as I had never been asked things like that in an interview before. I knew right away he didn't like me. You could sense it in his body language. Nevertheless I was polite and answered all his questions. At the end of the stressful interview I cried. I read on another forum of several others who had done the same. I would bet they had the same recruiter I had. He gave no feedback at all. I have never not been hired after a customer service interview. I am a nice, friendly person and I am great at customer service. After 9 days I received a letter saying I was not what they were looking for. I believe, but cannot prove it, he discriminated against me because of my age. I am over 55. I did a google check on apple and age discrimination and I found a lot of people who also felt they too had been discriminated against.

Phone call, followed by a technical interview, followed by a video generated interview. Interesting process, takes a few weeks to hear back but working with apple is work it, great standard there