There are three interviews. - First interview, someone gives you a call over the phone. They're interested in you based on your resume. Great job so far! They're going to give you a run-down of the position. The hours and weeks of training required, hourly pay, description of the position. They'll ask some basic questions about your availability, your experience, and they will probably do a little role-play with you. - Second interview with a recruiter via FaceTime/Video. This is the most important interview. Situational interview questions, a couple of role-play questions. The most important thing they are looking for is empathy. Pay attention to details like "birthdays" or "honeymoons" and acknowledge those things. Keep everything positive, make the "customer" feel like everything is going to be okay. If you move on to interview 3, they will most likely tell you on the spot. Great job! - Third interview with manager via FaceTime/Video. This one is more relaxed and laid back. You'll probably see your manager with a pet climbing on the keyboard or something. You'll do some more situational questions, and some role-play. Don't forget the empathy! You may not be able to read your interviewer on how much they like you or not. Don't even bother asking "How did I do?".. they won't tell you. They won't tell you if you got the job for another week or two. You'll probably spend those two weeks replaying this interview in your head over and over and picking apart everything you said.