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      Arcules

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      Arcules interviewsArcules Vice President of Customer Experience interviewsArcules interview


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      Vice President of Customer Experience Interview

      Aug 3, 2021
      Anonymous Interview Candidate
      Atlanta, GA
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Arcules (Atlanta, GA) in Jul 2021

      Interview

      Three rounds of screening interviews with some interesting questions that intrigued me, a 45-min personality test (always fun!), then a 4-hour interview (2 hours of formal presentation to 5 people, followed by 1:1 interviews with the same audience during the second two hours), formal checking of references, and eventually a final interview. Every stage was full of indirect questions, games, and tests to determine how you react “under pressure” with a heavy dose of fraternity energy and lots of critiques and analysis along the way. I got the sense I was the “wild card” in the mix which only reinforced the outsider vibe I was getting. I learned a few things about myself along the way, which I’m thankful for. Unfortunately, at some point in the process, they forgot (or didn’t care) that hiring is a two way street. I wasn’t offered the job, but by the end, I wasn’t interested - so it worked out as it was meant to. I wish them continued success. I’m sure they will find people who are a good match for the culture.

      Interview questions [8]

      Question 1

      What would you do in the first 90-days?
      Answer question

      Question 2

      At the finish of a marathon, are you pleased with do how you ran the race you planned / prepared or the result (your time, your rank)? Why?
      Answer question

      Question 3

      At what time of day do you do your best work? Do you like to sleep in or are you a morning person? Hint: if you want the job make sure you are willing to work on pacific time zone.
      Answer question

      Question 4

      If you are stuck in the worst traffic you’ve ever seen, it’s raining, your umbrella broke, your socks are wet, you have a flat tire, etc…what happened at work that day (and will ask reverse)?
      Answer question

      Question 5

      References will be asked: 1) How do you know this person? 2) Would you hire this candidate again? 3) How did this candidate add value to your team? 4) What areas does this candidate need improvement? 5) How did this candidate do in communication with coworkers? 6) How does this candidate do with working independently? 7) How did this candidate do in mentoring and growing a team? 8) What kind of experience does this candidate have doing the kind of work they’re being hire to perform?
      Answer question

      Question 6

      What do you think your personality test showed? Guess which areas you scored highest.
      Answer question

      Question 7

      What do you think of the tech tools in this space? Which do you recommend and why?
      Answer question

      Question 8

      What do you think are the drivers of customer satisfaction in our business?
      Answer question
      1