I applied online. The process took 3 days. I interviewed at Asurion (Phoenix, AZ) in May 2016
Interview
It was quick and asked tons of questions about my experience with technology and the Operations Manager (OM) who interviewed me for the position seemed very interested in hiring me so that made it a little bit easier. It starts out with a phone screen and from there they forward the information gathered to the next level manager who decides if they want to move forward to a 1:1 depending on how well you do it may require a second 1:1. You have to be extremely tech savvy or a tech enthusiast to be successful at this job and interview because it's mainly focused on you technical knowledge.
Interview questions [1]
Question 1
Is there ever a time where you had to explain a new piece of technology to someone who's have never used it? If so, explain.
I applied online. The process took 3 weeks. I interviewed at Asurion
Interview
The interview process can take a few weeks. There is an online assessment, phone interview, in person interview, and drug screening. Then you wait on a phone call providing your start date.
I applied online. The process took 2 weeks. I interviewed at Asurion (Nashville, TN) in Sep 2018
Interview
The interviewer was very pleasant, however, it was disorganized. They did not mention that training classes were at night and on weekends. They touched a lot on phone etiquette and making a customers experience positive. Did not state all that was involved in the job
Interview questions [1]
Question 1
They asked a lot about my technological background, experiences I’ve had, why they should hire me.
Thank you for reaching out! We seek the best teammates and focus on bringing out their best through empowerment and active coaching. We’re sorry to hear about your experience and have alerted our leadership to your feedback.
I applied through a staffing agency. The process took 4 weeks. I interviewed at Asurion (Las Vegas, NV) in Aug 2018
Interview
Made to wait over an hour for an interviewer, and then when finally interviewed, she acted fairly indifferent and disengaged. I have undergone numerous interviews to no avail. They want who they want and simply do not care if the applicant is qualified or not.