Asurion Interview Questions
Updated Dec 9, 2023
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Anonymous Employee in Nashville, TN
I interviewed at Asurion (Nashville, TN)
They used the STAR method and asked multiple questions. At the time it was a two interview process with my direct leader and the senior manager. They were all personable and even though i was nervous, they both made made little more relaxed.
- Can you Describe your leadership style.

Anonymous Interview Candidate
I interviewed at Asurion
The process was only supposed to take 2-3 weeks, but they held me hostage for nearly 2 months. The internal recruiter could not perform simple basic tasks like delivering pertinent information in a timely manner. I was forced to chase and stay on top of her every step of the way. Overall, she treated the process like a cheap casting call and was vague about everything, including the process itself. I had an initial phone screen, then a Zoom interview with the hiring manager who was 10 minutes late. After this, I had 2 more interviews with multiple people at once. Nearly everyone I spoke with seemed to give me a sales pitch, but they seemed pleasant enough. I believed that this would be it, and the recruiter even scheduled time to call me on the phone. I naturally thought this meant an offer was being extended. Imagine my surprise when the call began with her asking if I was still interested in the role, and then asking me to put together a case study to be presented to a panel. In her own words, if I were their "top candidate" following my presentation, I would have one more interview with a VP, which would be "more of a formality because if you're the top candidate, we will be extending an offer." What sense does this make? Why be vague and uninformative with everything else but share this unprofessional side note? I have done plenty of case studies in my career, but Asurion required so much information and so many steps that it ended up being a nearly 20-slide presentation. They also asked me, at the very last minute, to come into the office to present. At this point, when someone is spending considerable time on work, they should be compensated. Naturally, I was not. Given the fact that they just laid off almost 1000 people, I had to entertain the possibility that they were not truly hiring and just wanted to pick someone's brain for free. They listed an embarrassingly low salary that was not only below market but wouldn't even begin to cover inflation. They cannot expect to hire and retain actual talent with such a cumbersome, drawn-out, and downright insulting process, PLUS such low pay. This was the worst hiring process I've ever experienced in 15 years. They added undue stress during an already stressful time in a horrendous job market. They made it abundantly clear that they don't respect candidates' time, skills, or experience. However, I believe I dodged a bullet given all of the scandal surrounding the org I would have joined.
- The usual needless behavioral "tell me about a time"
What people are saying about Asurion
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Anonymous Employee
I interviewed at Asurion
It was a standard interview, remotely. Standard questions, procedures, etc. nothing significant good or bad was done. I enjoyed it about as well as any other interview, which is to say, normally.
- What was a time you overcame adversity.

Anonymous Employee in Nashville, TN
I applied through an employee referral. The process took 1 week. I interviewed at Asurion (Nashville, TN)
There was an assessment test which could be easy or hard depending on your aptitude for logic problems. Followed by 3 interviews with: teammate, manager, director, cross-functional team. Normal questions.

Anonymous Employee in Houston, TX
The process took 2 days. I interviewed at Asurion (Houston, TX) in Nov 2023
Still waiting on background check . I need to know do I start start training on the day they say. Or do I have to wait until it's completed. However interview was stress free and the people were very nice.
- Who I worked for before.

Anonymous Employee
I interviewed at Asurion
Standard interview process. Phone interview with manager. In person interview with director and manager and senior associate. Standard questions about experience and resume and overview of the company and current projects.
- Tell us a little about yourself

Anonymous Employee in Toledo, OH
I applied online. The process took 2 weeks. I interviewed at Asurion (Toledo, OH)
Very easy process, phone call, discussed previous work experience and how it might overlap with this opportunity. It was very easy to get hired. That being said, it seemed that they weren't organized. I applied originally for a job that was full time. When I was called they explained it was part-time and they couldn't give me any idea on when or even if, I would go full time. Turns out my market is so small, there aren't many full timers, even though the job description I applied for said full time. This became a real sticking point.
- How comfortable with cell phone setup are you?

Anonymous Employee in Taguig
I applied online. The process took 3 weeks. I interviewed at Asurion (Taguig) in Oct 2023
Interview process is pretty easy with technical interview that is pretty easy for senior level. process is pretty quickly, too bad they are not allowed to send an email about the whole benefits for confidentiality
- javascript and typescript problem that is average in difficulty

Anonymous Interview Candidate in Orlando, FL
I interviewed at Asurion (Orlando, FL)
Interview was incredibly basic only asking personal questions without interest regarding your tech experience. They only really care if you are willing to push their sales products and don't have much interest in the rest.
- Do you have any sales experience?

Anonymous Employee
I interviewed at Asurion
Quick 15 min asking simple questions about how to operate a phone, are you tech saavy & up sell their in home protection plan. Got the job on the spot then they sent further details about training.
- How to power off/on phone.
Asurion Interviews FAQs
Glassdoor users rated their interview experience at Asurion as 63.6% positive with a difficulty rating score of 2.56 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Sales and Human Resources rated their interviews as the hardest, whereas interviews for Lead Technical Consultant and Ccs roles were rated as the easiest.
The hiring process at Asurion takes an average of 18.46 days when considering 931 user submitted interviews across all job titles. Candidates applying for Multimedia Specialist had the quickest hiring process (on average 1 day), whereas Human Resources roles had the slowest hiring process (on average 150 days).
Common stages of the interview process at Asurion according to 931 Glassdoor interviews include:
Phone Interview: 21.17%
One on One Interview: 15.93%
Drug Test: 14.86%
Skills Test: 13.19%
Background Check: 9.68%
Group Panel Interview: 7.29%
Presentation: 7.19%
Personality Test: 4.65%
IQ Intelligence Test: 4.44%
Other: 1.60%
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