I applied in-person. The process took 3 days. I interviewed at Asurion (Crestview, FL) in Jun 2013
Interview
I came in took a computer competency test and was asked to stick around for a little bit. got pulled into a HR office and started the process. Was told I was hired before I left the office
Interview questions [1]
Question 1
not so much a question but we did an exercise where they just pretended to be completely upset about something that made no sense
I applied through other source. The process took 2 weeks. I interviewed at Asurion (Altoona, PA)
Interview
They make sure you have had previous experience interacting with customer in a positive manner. They also want to make sure you enjoy being in customer service. You will take a test, you will be taken to the floor to listen to an agent to get an idea of what you will be doing.
Interview questions [1]
Question 1
Give me an example of a time you had poor customer service / A time you had excellent customer service
I applied online. The process took 5 days. I interviewed at Asurion in Apr 2015
Interview
Interview was very easy, over the phone with a supervisor, cookie cutter interview. Overall the interview was great, the supervisor and hiring staff was great as well. awesome place to work just awesome
I applied online. I interviewed at Asurion (Atlanta, GA) in Mar 2015
Interview
Usual questions about customer service experience and why you are a good fit for the job. They really just need to make sure you are quick on your feet and a fast learner.