Customer Service Representative applicants have rated the interview process at Asurion with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 66% positive. To compare, the company-average is 63.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 16 days to get hired, when considering 106 user submitted interviews for this role. To compare, the hiring process at Asurion overall takes an average of 19 days.
Common stages of the interview process at Asurion as a Customer Service Representative according to 106 Glassdoor interviews include:
Phone interview: 19%
Drug test: 16%
Skills test: 16%
One on one interview: 14%
Background check: 11%
Presentation: 7%
Personality test: 6%
IQ intelligence test: 6%
Group panel interview: 5%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at Asurion (Phoenix, AZ) in Jun 2018
Interview
The interview was quicker than I expected. You must be on your A game while interviewing because of the questions that will be asked. Also have a lot of examples for how something was difficult, especially over the phone, and how did you overcome the difficulties.
Interview questions [1]
Question 1
One thing that was asked was to give an example of how I had a difficult time assisting someone over the phone and how did I overcome the call.
The interview process for the customer service position started with a phone screening where they asked about my availability, background, and basic customer service experience. After that, I was invited for an in-person (or virtual) interview with the hiring manager. During the interview, they asked behavioral questions like how I handle difficult customers, how I stay calm under pressure, and how I work as part of a team. They also gave a few scenarios and asked how I would respond. The whole process was straightforward and focused on communication skills, patience, and problem-solving. I heard back shortly after with next steps.
I applied through a recruiter. The process took 3 days. I interviewed at Asurion (Houston, TX) in Feb 2025
Interview
The entire process was a virtual process. They simple questions about your availability and then took a short assessment. Once you completed that then you had and interview with a recruiter.
Interview questions [1]
Question 1
Give me a time when you had to upsell in previous job?
I applied online. The process took 5 days. I interviewed at Asurion (Bogota, Cundinamarca) in Aug 2024
Interview
It was an easy interview, they ask for experience details and then a little sales role-play. The interviewer was pretty cool, they ask also for the way you handle calls and sales management tools.