Technical Support applicants have rated the interview process at Asurion with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 63.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Technical Support roles take an average of 8 days to get hired, when considering 14 user submitted interviews for this role. To compare, the hiring process at Asurion overall takes an average of 19 days.
Common stages of the interview process at Asurion as a Technical Support according to 14 Glassdoor interviews include:
Phone interview: 21%
Drug test: 18%
One on one interview: 18%
Skills test: 15%
Presentation: 10%
IQ intelligence test: 8%
Background check: 8%
Personality test: 3%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Asurion (Las Vegas, NV) in Jul 2020
Interview
The recruiter was pleasant, and the interview .process went smooth and easy. The questions were to describe day to day customer processs. I was advised that I would be advancing to a video interview due to covid followed up by email with remaining instructions and confirmation of interview time.
Interview questions [1]
Question 1
What does customer service mean to me, and how would I describe going above and beyond for a customer?
Simple interview going over people skills and problem-solving abilities. Recruiter phone interview followed by 1-2 more zoom interviews to talk through technical experience and assess people skills. Generally easy interview process
Interview questions [1]
Question 1
Describe how you would approach a frustrated customer interaction
I applied online. The process took 1 day. I interviewed at Asurion (Manila, Manila)
Interview
Are you asking for tips on how to prepare for an interview, or are you looking for insights into structuring an interview process for hiring? Let me know which angle you're interested in, and I can provide more specific advice!
Did a phone interview but they mainly asked if I had sales experience and then waited for an email to schedule an on site interview. When I went there, they told me they didn't do interviews on site but a manager set me up to do a zoom interview. The interviewer went over some questions from the phone interview and asked me to sell her my favorite tech product. She also asked tell me about a time questions
Interview questions [1]
Question 1
Tell me about a time when you went above and beyond for a customer.