There were mutiple interviews Technical Round 1 was on below topics Frontend Technology REST API / HTTP Database Queries TCP / IP (including SSL / TLS) SSO / SAML Logs / Debugging (Source Code) Technical Round 2 was on Your methodology in troubleshooting a customer issue Your approach in addressing customer concerns Your level of curiosity to seek out information Round 3 was Values Interview Round 4 was Manager interview

They seem to have a very set process of two technical interviews, a manager interview, and a values interview. Each interviewer followed a set list of questions they were required to ask. They didn't explore any details about other past work experience or technical knowledge outside of the specific questions on the list. 3/4 of the people I interviewed with had been there for less than a year, seems like they have a lot of new people in the support team. The recruiters were good at keeping in touch throughout the interview process until after the 4th interview. I sent a follow up email after a week and didn't hear back until over a week after that. The recruiter then scheduled a follow-up call two days in advance which got my hopes up. Why would they scheduled a 30 min call just to tell me I didn't get the job? Well it turns out that's exactly what happened. They shared some of the feedback from the interview process which was ok. I would have preferred if they just sent me an email earlier to let me know I didn't get it. In the end it was another tiring interview process dragged out for 2 months with no offer. Maybe next time.