Customer Advisor applicants have rated the interview process at B&Q with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 63.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Advisor roles take an average of 15 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at B&Q overall takes an average of 12 days.
Common stages of the interview process at B&Q as a Customer Advisor according to 3 Glassdoor interviews include:
Personality test: 17%
Presentation: 17%
Phone interview: 17%
Skills test: 17%
One on one interview: 17%
Group panel interview: 17%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at B&Q (King's Lynn, England) in Nov 2012
Interview
Online application, then a telephone interview through their Store Support Office which was just an informal chat with some competency based questions, assessment afternoon in store with different activities (shop-floor experience helping customers, team building by building a tower, selling a product to the management team and a final interview with a duty manager, discussing the formalities of the role etc)
Interview questions [1]
Question 1
Mention a time where you delivered excellent customer service.
Informal chat, list of questions and very friendly. I felt at ease instantly as the guy was very welcoming. A few situation questions were asked and nothing too difficult, have these prepared and you will be fine.
Interview questions [1]
Question 1
Tell me about yourself
A time we you had a conflict and how it was resolved
I applied in-person. I interviewed at B&Q (Leyton, England) in Mar 2026
Interview
Was quite a smooth and quick interview. A few questions asked such as what do you do in your free time, how would you deal with collegues you don't get along with and so on. Allowed me to ask questions at the end and kept me updated within 2 weeks.
Interview questions [1]
Question 1
Give us a time when you worked with a collegue you didn't get along and does what they want?
I applied online. I interviewed at B&Q in Jan 2026
Interview
45-minute one-to-one interview. I was interviewed by the duty manager. Asked about myself, previous experiences and a few behavioural interview questions. For example, tell me about a time you worked as a team. Tell me about a time you had a conflict and how you resolved it. Tell me a time you worked in a high-pressure situation.
Interview questions [1]
Question 1
Tell me about a time you worked as a team
Tell me about a time you had a conflict and how you resolved it
Tell me a time you worked in a high-pressure situation.