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      Bass Pro Shops

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      Customer Relations Interview

      Mar 30, 2015
      Anonymous employee
      Memphis, TN

      Other Customer Relations Interview Reviews for Bass Pro Shops

      Customer Relations Interview

      Jul 1, 2018
      Anonymous employee
      Rancho Cucamonga, CA
      Accepted offer
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through other source. The process took 4 weeks. I interviewed at Bass Pro Shops (Memphis, TN) in Mar 2015

      Interview

      Attended a job fair on last day of the event to apply for a part-time position. Met with an HR rep from a different store they had brought in for the job fair. She asked what I wanted to do in the store. I told her about my previous work experience and we discussed possible positions I would be qualified for. She explained they had screen 4,000+ applicants the prior two days and were no longer scheduling interviews on the spot but that I would be contacted in a few weeks to schedule an interview. She stated that based on my experience they would very likely call me and that if they didn't that I should contact her because she knew she had a job for me at her location! I received a call to interview with the department manager approximately two and a half weeks later at a local hotel (the store was still being built.) I interviewed with the department manager. Very laid back conversation. He talked about why he liked working for the retailer and about the various positions in his department. We discussed my back ground and skills. By the end of the interview he was giving me a paper application to complete and an Orion Personality assessment, After completing those I took them up stairs to the 'HR Hub' where the assessment was "graded". I then met with the Operations Manager who asked me about a few of my answers to the questions on the assessment, all the while explaining that there were no right or wrong answers. I later learned that they asked everyone I spoke to about the same questions. After that brief discussion it was back to the HR hub to wait. I was given several papers to fill out such as Authorization for a background check, W-4, Availability, Internet Usage Policy, etc. I was called in to speak to the HR Manager who reviewed my paperwork as she was typing it in the system. She told me what they would be willing to pay me. I explained that it was low. She told me they were still considering starting pay and that it may be increased. She advised that I go ahead and get my drug screen done so that I would be ready for orientation if I chose to select their official offer. She scheduled my screening and told me I would be contacted in a few weeks. The entire process on the interview day took approximately two hours. I was called back two weeks later to schedule my orientation.

      Interview questions [4]

      Question 1

      Why do you want to work here?
      Answer question

      Question 2

      How do you handle conflicts with fellow employees?
      Answer question

      Question 3

      What accomplishment are you most proud of?
      Answer question

      Question 4

      How do you define great customer service?
      Answer question
      1
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 2 days. I interviewed at Bass Pro Shops (Rancho Cucamonga, CA) in Jul 2017

      Interview

      There was one interview conducted by the general manager. It was fairly short, they ask basic questions and emphasize a capacity to remain friendly at all times. They make sure it is known that employees are to present a comfortable, home-like environment to customers.

      Interview questions [1]

      Question 1

      Are you comfortable with fire arms?
      1 Answer

      Customer Relations Interview

      Nov 16, 2018
      Anonymous employee
      Vaughan, ON
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied in-person. The process took 2 days. I interviewed at Bass Pro Shops (Vaughan, ON) in Nov 2016

      Interview

      In person with a manager, was contacted the next business day. Had to apply online first, but also applied in person at the store. They had me fill an application out. Paper application recieved an immediate response. Was contacted and booked for interview. Did interview was hired the next business day

      Interview questions [1]

      Question 1

      Describe a situation where things escalated and you had to help calm things down
      Answer question

      Customer Relations Interview

      Sep 29, 2016
      Anonymous employee
      Round Rock, TX
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Bass Pro Shops (Round Rock, TX)

      Interview

      lengthy process, multiple phone interviews followed by multiple in person interviews. The transfer process between stores is a nightmare. Began with a phone interview, which lead to a secondary phone interview, to a face to face meeting with the department manager, went well enough, you take a sales and competency test on site, they grade it either the same day or the next, call you for another interview with their HR manager, if s/he approves, you're in.

      Interview questions [1]

      Question 1

      Why do you think you'd be a good fit here
      1 Answer