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      Customer Service Manager (CSM) Interview

      Nov 17, 2021
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Broadly in Oct 2021

      Interview

      Stay vigilant! My relationship with Broadly began with a phone screening with a recruiter on a Monday, at the end of the call she let me know the team was going to scrum Wednesday and I will have a response then. Wednesday comes and goes and I don’t hear anything, Thursday and Friday come and go as well with no news. Finally, one week later I get a call back from the recruiter apologizing and asking me to do a second and third interview via Zoom, 30 minutes each back-to-back. I understand hiring is busy so I agree to do the interviews. The first interviewer could not connect to the Zoom link I was sent so the recruiter called me 2-3 minutes after start time with a new link, it was a minor inconvenience and I appreciated the proactivity in contacting me but I am mentioning this for a reason. Both of those interviews go well and I get a call the next night to do the final interviews which are the same format as the last two: Half hour Zoom calls. The first one starts and ends on time but the second one did not. I joined and waited 5 minutes for the interviewer but she did not join. I called the recruiter and find out I was given a link that was for another interview. We finally got connected but I had now lost nearly 10 minutes of my interview since this person had a hard stop. Again, I know little things like this happen but it is still frustrating and it’s now the third controllable thing that didn’t go smoothly. I finish the interview and am again told that it was the final round except a few days later they call again to let me know they just can’t pick between me and someone else and they want to do a second final interview. This is now the SIXTH interview including the recruiter call, but I agree to do it. I connect next with the VP of the department (who showed up late) and we talk for a while, at the end I ask if I can clear up any doubts or answer any questions and she proceeds to tell me I may just not have enough experience. This is fine and I agree with her assessment, as I stated and expanded on at that time. However, 30 seconds later she tells me she has no doubt I can perform the job and perform it well despite my lack of experience. I just found this to be strange and hypocritical to say I lack experience in one sentence and then say you have no doubts in me the next..Anyway. FINALLY I think its over and I am told I will know within the week or early the next. Friday comes and I get a call from a new recruiter introducing himself and letting me know the team needs “just one more day to decide” but I will be told a decision Monday. Monday comes and almost goes until about 3:00pm local I get an email from the same recruiter telling me he is meeting with the hiring team late and I will have more information between 5:30-6:00pm local. I bet you can guess what happened next…NOTHING! I get no call, no email, no text message, no LinkedIn message...I reached out the next day and the recruiter apologized saying he wasn’t actually able to get the team together even though he wrote to me saying he had a meeting set. A few hours later he called and let me know they selected someone else but want to keep my resume for the next opening, yeah whatever go ahead. I sincerely hope that I am an exception to the way Broadly communicates with candidates. Job searching and finding opportunities is a juggling act, it’s difficult and demoralizing enough and when you can’t even get so much as a little bit of feedback, a met timeline, or any semblance of respect at all in return for your time and effort it just makes it all that much more challenging (but not for them, which is all that matters). To anyone actively in candidacy with Broadly: Don’t ignore the little things and don’t let them string you along breaking deadlines, showing late for interviews, etc. Do better, Broadly.

      Interview questions [1]

      Question 1

      Most of the questions were culture specific
      Answer question