I applied through an employee referral. I interviewed at CapTel (Madison, WI)
Interview
The interview is fairly standard although you are expected to bring in a letter you have written about the CapTel phone addressed to a potential customer. Interviewers take questions directly from your resume, so be ready to answer how your past positions directly relate to Customer Service or working with either the deaf/hard of hearing or with seniors.
Interview questions [1]
Question 1
Probably the typical 5 weaknesses and trying to relate all your past experiences to the position you are interviewing for. Other difference is that the director is deaf, so there will be an interpreter in the interview also. It can be a little jarring if you are not used to that,
I applied through other source. The process took 3 weeks. I interviewed at CapTel (Madison, WI)
Interview
I was hired from within--started as a CA and responded to a job posting in the breakroom. There was a brief phone interview, and then an interview at the office. They asked general questions about troubleshooting and CS skills and experience--nothing unexpected. Next, I had the chance to awkwardly be walked around the building and introduced to every person working that day.
Interview questions [1]
Question 1
They'll ask about your familiarity with the deaf and hard of hearing community. CapTel's parent company originally produced TTY machines for largely younger deaf people; now with the CapTel phone, the customer base is mostly the elderly. There is still some element of the deaf/HoH culture within the company and its management.