CapTel Reviews | Glassdoor

CapTel Reviews

Updated April 13, 2019
375 reviews

Filter

Filter


2.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Robert Engelke
126 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "Flexible schedule when you set it" (in 52 reviews)

  • "401k, PTO, Sick days, no dress code, easy" (in 42 reviews)

Cons
  • "Also sickness is constantly going through the call floor due to basic good hygiene" (in 22 reviews)

  • "They use this voice recognition software that is about 10 years outdated too" (in 15 reviews)

More Pros and Cons

  1. "Customer Service front desk agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Madison, WI
    Current Employee - Front Desk Agent in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CapTel full-time (More than 5 years)

    Pros

    Great workplace and people full of energy.

    Cons

    Everything was great no cons at all.


  2. "Call Center for the Hearing Impaired"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Captioning Assistant in Arlington, TX
    Current Employee - Captioning Assistant in Arlington, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CapTel part-time (More than a year)

    Pros

    Excellent training program, flexible schedules for full and part time, six month salary reviews, nice work environment.

    Cons

    Rigid adherence to the time clock, daily monitoring of performance.

    Advice to Management

    Adjust frequency of monitoring based on previous performance results.

  3. "It's a job"

    StarStarStarStarStar
    Current Employee - Captioning Assistant in Milwaukee, WI
    Current Employee - Captioning Assistant in Milwaukee, WI

    I have been working at CapTel full-time (Less than a year)

    Pros

    You can make your own hours -- to an extent. The downtown location is convenient.

    Cons

    The pay is low and the work is very monotonous.

    Advice to Management

    Update the equipment and up the pay.


  4. "Don’t work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CapTel full-time (More than 3 years)

    Pros

    Flexible hours, no stress, no take home work

    Cons

    Awful management, literally safety concerns everywhere


  5. "It’s ok, not for long"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Captioning Assistant
    Former Employee - Captioning Assistant
    Doesn't Recommend
    Negative Outlook

    I worked at CapTel full-time (Less than a year)

    Pros

    Sometimes they work with school schedules

    Cons

    Highly repetitive, get in trouble for situations of your control sometime


  6. Helpful (1)

    "It's literally okay"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at CapTel full-time

    Pros

    The job has decent, steady pay and is relatively easy to do.

    Cons

    Very nice admin staff, but they're awful at communicating and enforcing the rule. You can get in trouble for breaking rules you didn't know were in place. You'll be bored out of your mind, and every second you spend away from your station will RUIN your schedule adherence.


  7. "Soul Draining"

    StarStarStarStarStar
    Former Employee - Captioning Assistant in Appleton, WI
    Former Employee - Captioning Assistant in Appleton, WI

    I worked at CapTel part-time (Less than a year)

    Pros

    It was easy enough to do and the pay was nice

    Cons

    It feels like they don't respect you at all there, and the calls can be very depressing or upsetting frequently

  8. "Terrible work environment...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Captioning Assistant
    Former Employee - Captioning Assistant
    Doesn't Recommend
    Negative Outlook

    I worked at CapTel full-time (More than a year)

    Pros

    Decent pay per hour.
    Flexible scheduling.

    Cons

    Terrible work environment.
    Very slow computer systems/software.
    Unsanitary desks due to desk changes every shift/day.


  9. "Pays the bills, but that's about it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Captionist in Milwaukee, WI
    Current Employee - Captionist in Milwaukee, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at CapTel full-time (More than a year)

    Pros

    Little to no skills required, little to no socialization with others required

    Cons

    pay needs to be higher

    Advice to Management

    do your jobs


  10. "Mindless job with great flexible shifts."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Captioning Assistant in Appleton, WI
    Current Employee - Captioning Assistant in Appleton, WI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CapTel part-time (Less than a year)

    Pros

    Flexible shifts! Great coworkers, lots of breaks (about every two hours), very at home feeling with very friendly coworkers and a lot of team building activities. Nice training schedule. Can read/draw between calls

    Cons

    Only 11$ an hour. Very very strict, which is understandable with the high level of confidentiality. Some people have trouble learning to revoice. Management/admin members can seem pretty fake at times, depending what they think of you.

    Advice to Management

    Pay at least $12 to start, if not $13. Some people need to survive of these wages.