Complaints Handler applicants have rated the interview process at Capita with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 59.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Complaints Handler roles take an average of 7 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Capita overall takes an average of 17 days.
Common stages of the interview process at Capita as a Complaints Handler according to 1 Glassdoor interviews include:
Background check: 20%
IQ intelligence test: 20%
Group panel interview: 20%
Phone interview: 20%
One on one interview: 20%
Here are the most commonly searched roles for interview reports -
Straightforward phone interview discussing CV, followed competency based questions on several skills. If you pass this, then invited for a online test. Finally on passing this you are invited to a one-to-one interview.
Interview questions [1]
Question 1
Name a time you have dealt with a difficult customer?