Capita Reviews | Glassdoor

Capita Reviews

Updated August 19, 2018
1,551 reviews

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2.5
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Capita CEO Jon Lewis
Jon Lewis
85 Ratings

1,551 Employee Reviews

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Pros
Cons
  • "Senior Management and a communications black-hole (also improving)" (in 56 reviews)

  • "No real career progression and you could stagnate in a role for years" (in 47 reviews)

More Pros and Cons

  1. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Leeds, ME
    Current Employee - Customer Advisor in Leeds, ME
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great, easy, fun, love it.

    Cons

    None, to be perfectly honest

    Advice to Management

    None

    Capita Response

    Feb 5, 2018 – Account Manager

    Thank you for your review on your time at Capita, we hope you continue to enjoy your role!


  2. "Mediocre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Young people around make it an enjoyable environment

    Cons

    Soul destroying at times, no real progression

    Advice to Management

    Be a bit more enthusiastic, don't chastise employees for not doing anything when there is no work to be done

  3. "Finance Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Manager in Kissimmee, FL
    Current Employee - Finance Manager in Kissimmee, FL
    Recommends
    Positive Outlook

    I have been working at Capita full-time (More than 8 years)

    Pros

    Great environment. Great Pay,

    Cons

    Takes time to move up

    Advice to Management

    Keep up the good work!


  4. Helpful (2)

    "Assistant Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Capita is likely to recruit you if you have the basic skills and willingness to learn quickly. There are also many opportunities to progress up the company

    Cons

    High staff turnover. You end up feeling like a small fish in a big ocean! The staff turn over is very high, teams are constantly changing


  5. "Too much cost cutting and not enough investment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    People I worked with were great and helpful. I learned a lot

    Cons

    Poor salary and general unwillingness from the top down to promote or keep anyone good


  6. Helpful (3)

    "Support Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good location. Just opposite parliament.

    Cons

    Low pay, hard work, treat you as a slave.


  7. Helpful (8)

    "Worst experience I ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capita full-time (More than a year)

    Pros

    I don't think any advantage except location of company.

    Cons

    hopeless management, no transparency in any process, rules are different for different employee,
    rude and arrogant behavior by HR department.

    Advice to Management

    Need improvement in all area. Especially

  8. "Capita"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita full-time

    Pros

    Friendly and helpful colleagues, easy tasks

    Cons

    Poor management, no career prospects, poor planning and inconvenient work schedule - working 7 days in a roll twice a month, with days off during the week instead of the weekend


  9. "Reasonable and straight forward company to engage with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capita full-time

    Pros

    Working in the team, consisting of an equal ration of females and males it gives the day-to-day basis performance a dynamic. The senior management is approachable and versatile and lead the employees by example.

    Cons

    Occasional communication problem is easily solved when escalated. For any career progress you need to be higher educated and experienced.

    Advice to Management

    Listen to your employees; offer more personal development opportunities including a training and job offers.


  10. "Good work experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Glasgow, Scotland (UK)
    Current Employee - Financial Analyst in Glasgow, Scotland (UK)
    Recommends

    I have been working at Capita full-time (Less than a year)

    Pros

    - Great work environment
    - Wonderful people
    - Good management team
    -Great location
    - Study support is provided
    - There is a perfect work and life balance (hardly overtime)

    Cons

    To be honest I wish the salary was a little bit higher


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