Capita Reviews | Glassdoor

Capita Reviews

Updated April 23, 2018
1,391 reviews

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2.6
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Approve of CEO
Capita CEO Jon Lewis
Jon Lewis
22 Ratings

1,391 Employee Reviews

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Pros
Cons
  • Senior Management and a communications black-hole (also improving) (in 52 reviews)

  • Not much career progression and not much benefits (in 44 reviews)

More Pros and Cons

  1. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Leeds, ME
    Current Employee - Customer Advisor in Leeds, ME
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great, easy, fun, love it.

    Cons

    None, to be perfectly honest

    Advice to Management

    None

    Capita Response

    Feb 5, 2018 – Account Manager

    Thank you for your review on your time at Capita, we hope you continue to enjoy your role!


  2. "Finance Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Manager in Kissimmee, FL
    Current Employee - Finance Manager in Kissimmee, FL
    Recommends
    Positive Outlook

    I have been working at Capita full-time (More than 8 years)

    Pros

    Great environment. Great Pay,

    Cons

    Takes time to move up

    Advice to Management

    Keep up the good work!

  3. Helpful (2)

    "Assistant Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Capita is likely to recruit you if you have the basic skills and willingness to learn quickly. There are also many opportunities to progress up the company

    Cons

    High staff turnover. You end up feeling like a small fish in a big ocean! The staff turn over is very high, teams are constantly changing


  4. "Too much cost cutting and not enough investment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    People I worked with were great and helpful. I learned a lot

    Cons

    Poor salary and general unwillingness from the top down to promote or keep anyone good


  5. Helpful (3)

    "Support Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good location. Just opposite parliament.

    Cons

    Low pay, hard work, treat you as a slave.


  6. Helpful (7)

    "Worst experience I ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capita full-time (More than a year)

    Pros

    I don't think any advantage except location of company.

    Cons

    hopeless management, no transparency in any process, rules are different for different employee,
    rude and arrogant behavior by HR department.

    Advice to Management

    Need improvement in all area. Especially


  7. "Service performance manger role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Performance Manager in Barnsley, Yorkshire and the Humber, England (UK)
    Current Employee - Service Performance Manager in Barnsley, Yorkshire and the Humber, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Capita full-time (More than 10 years)

    Pros

    Job flexibility when above grade 3. Employ from within most of the time. Capita have given me a career and not just a job.

    Cons

    Sometimes compassion needs to be the last thought when ensuring the buisness stays profitable. The ability to step up is often not followed with the same wage as external.

    Advice to Management

    Reward for those who want to work for the company and not those that are here to make a quick buck and move on.

  8. "Work for my knowledge to improve more"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in London, ON (Canada)
    Current Employee - Marketing Manager in London, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capita full-time (Less than a year)

    Pros

    To improve my knowledge and the development of the society growth with capita organisation and it gives the development of the employees to create new ideas and growth of the employee in organisation

    Cons

    Development of hard work in organisation and decrease the cons in organisation to get rating form the society and improve the satisfaction of the society management

    Advice to Management

    Growth of organisation


  9. "Customer Service Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Southampton, England (UK)
    Current Employee - Customer Service Advisor in Southampton, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capita full-time (Less than a year)

    Pros

    Great Discounts, Supportive and caring team, spacious work environment, decent computer systems, great flexibility around time off when reasonable, nice staff to work with.

    Cons

    Can be stressful at times, however with a good team this is easily overcome.

    Advice to Management

    Support the Loyal staff, they will look after your tenants and clients for you if you look after them.


  10. "Great Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrator in Maidenhead, England (UK)
    Current Employee - Administrator in Maidenhead, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Capita full-time (More than 5 years)

    Pros

    Great Team ethos, supporting the business at difficult times

    Cons

    Communications not the best, need to keep all in the loop

    Advice to Management

    Better Communications and honesty on future plans


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