Customer Service applicants have rated the interview process at Capita with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 59.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 7 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Capita overall takes an average of 17 days.
Common stages of the interview process at Capita as a Customer Service according to 2 Glassdoor interviews include:
Other: 33%
Phone interview: 17%
Personality test: 17%
One on one interview: 17%
Skills test: 17%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Capita (Glasgow, Scotland) in Oct 2023
Interview
Send CV interview - asks you some questions about your CV and asks about your capabilities to be able to be a customer service advisor.gives you overview on job and scenario based questions
Good. Questions were quite simple based on customer service experience. E.g how would you handle a difficult customer. Tell me about yourself? Why do you want to work with Capita?
Easy questions to test language skills, made me feel comfortabke and at ease. The interviewer was nice and were expected questions about the company and the role. Swift with letting me know if I passed.
While the interview itself was good, both individuals were welcoming & very good at putting you at ease the job role described compared to what is actually expected of you are quite different.