I applied online. The process took 4 days. I interviewed at Capita (Leeds, England) in Feb 2016
Interview
Well I applied online, got an email asking me to send them a day and time in which we can have a phone interview. They then called me and got my details and asked me a few questions such as What skills do you have? What makes god customer service? How to deal with an angry customer? Why work at Capita?
Then went in for interview, I had a group assessment (we were being watched on how well we communicated), then a typing test (had to listen to a fake phone call and type down there personal information-graded on how many mistakes we made and time). Then we did a numeracy and literacy test, and then finally did a one-to-one interview. This process took about under 2 hours. I just had this interview today so I'm still waiting for a reply!
Interview questions [5]
Question 1
Challenge I had to overcome in my life?
How to deal with an angry/awkward customer?
Why work at Capita?
Interview process was pretty easy, interviewer made me feel at ease and asked your usual interview questions, after a couple of days I got an email to confirm they were offering me the job
I got a phone call and later i had video interview. Lady that talked to me asked couple of question about my experience and left the meeting saying that she will contact me. She never did.
I applied online and heard back shortly for an interview. The interview process was straightforward and I was informed of the outcome of the interview on the day to let me know that I had been accepted.
Interview questions [1]
Question 1
Describe a scenario l of when you went above and beyond?