I applied online. The process took 2 months. I interviewed at Cathay Pacific (Hong Kong) in Jun 2025
Interview
Two weeks after I submitted CV, I received an invite to do an online cantonese assessment via hirevue. Another 2 weeks I got invited to assessment day in Hong Kong in which I got to select from either 2 dates. On the day it started with handing in documents, then a group round in which 4 people got asked to stay to do 101 interview out of 8.
Interview questions [1]
Question 1
Online Cantonese assessment was 4 questions: 1. Read out a flight announcement in cantonese 2. Translate captains announcement from English to Cantonese 3 & 4. Create a short conversation/speech to a customer where a scenario and keywords were given
I applied through college or university. I interviewed at Cathay Pacific (Hong Kong)
Interview
1. How do you define customer service?
2. How do you improve an unsatisfactory customer experience?
3. Describe an instance where you had to collaborate with a colleague to find a solution to a problem.
4. How do you respond to a customer's question for which you don't know the answer?
5. How do you handle a customer who complains about a known issue with a product or service?
6. Describe a mistake that you made handling a customer service issue and how you mitigated it.
Interview questions [1]
Question 1
1. How do you define customer service?
2. How do you improve an unsatisfactory customer experience?
3. Describe an instance where you had to collaborate with a colleague to find a solution to a problem.
I applied online. I interviewed at Cathay Pacific (Hong Kong) in Jan 2026
Interview
The interview process was smooth, firstly submitting required documents in the morning, then group interview conducted. If passed, wait for the panel interview. After finishing the interview, will be arranged for English test in the afternoon if needed.
Interview questions [1]
Question 1
Panel Interview:
1. Self-introduction
2. Why want to be a flight attendant
3. Any Customer Service Before
4. Why Cathay
5. Read an English passage
Online interview with camera
Answering questions that are shown on the screen
I think it's actually kind of nervous than talking to real person face to face
.
.
.
