STAR model process for both written submission and face to face. Questions requiring situational responses to demonstrate ability. Face to face held infront of panel. Process used was for employee going from casual to permanent with years of demonstrated experience.
Interview questions [1]
Question 1
STAR model based questions. Ie describe a time you have felt under pressure from a customer to disobey the rules and how did you react
I applied online. I interviewed at Centrelink (Brisbane) in Apr 2016
Interview
phone interview and then face to face. I failed in phone interview. I could have done well but it was my first interview for customer service. questions were easy but not well prepared .
Interview questions [1]
Question 1
how you handle difficult customers? Give an example