I applied online. The process took 1 day. I interviewed at Cision (Toronto, ON)
Interview
There was a phone call with the recruiter. The next round was to be a video call with the direct reporting manager but, I did not get selected. I also only had customer service experience and not customer success like they needed. They informed me the next day itself that I wasn't selected.
Telephone interview, followed by 2 teams interview with team leader and department head. Friendly and conversational with a small presentation activity. A welcoming and relaxed atmosphere, with room to ask questions and learn more about the day to day expectations.
Interview questions [1]
Question 1
Experience and why I'm passionate about customer success
I applied online. The process took 3 weeks. I interviewed at Cision (Copenhagen, Capital Region) in Jan 2026
Interview
The interview process was professional and well-structured. It included an initial screening call, followed by discussions with hiring managers and team members. The questions focused on customer relationship management, problem-solving, communication skills, and examples of handling challenging situations. There was also time to ask questions about the role and company culture.
Interview questions [1]
Question 1
Can you tell us about a time when you helped a customer achieve a successful outcome despite facing challenges?
